LuxEyewear Reviews

It was great working with Jennifer on the prescription, team and lux eyewear is very helpful getting right glasses, so far so good and no complains.

Great selection high quality, elegantly modern, sophisticated frames. Gaozong has such a great eye and super knowledgeable and helpful.

Broke the hinges on my glasses. Lux was able to take good care of me and get me seeing again. The level of service I received from the team was great. If I lived in the area, they would be my optician of choice. Thanks Lux!

This is definitely my top eyewear place. The service is s top notch, they thrive for 100% customer satisfaction and give you 90 days to test your new glasses. The selection of designer frames is superb and I always find myself buying there one more pair of sunglasses, can t resist the temptation

Very helpful and knowledgeable folks at Lux... importantly they take COVID precautions very seriously !! The lady helped both of us simultaneously and it was a breeze choosing a frame. I would definitely recommend this place to everyone

Expensive, snobbish and incompetent.
Great selection of expensive frames.
The staff is very good at making you feel that they're experts on optometry and you aren't.
However, when problems arise, they're not too great at figuring it out.
Had my prescription re-done there twice and the glasses still made me feel dizzy.
One visit to another optometrist in Palo Alto and problem was identified.
I love my Oakley frame though, I'm glad they had it in stock.
Avoid this place.

Worst customer service ever. I would select zero star if I could. Customer service is too bad and there is no one following up from two weeks back when I tried to place an order. I kept calling and following up myself six times in the two weeks and still nothing got processed. The staff keep saying they are super busy and apologize, but nothing happens since then. Don't recommend ANYONE to come and get glasses.

Has no ability to keep the time commitment to customers. I was promised that the lenses would be done within a week. When I drove 30 mins to pick up, i was informed that the lenses had not arrived, and was promised another date. When i drove there again one day after the promised date, I was told that there wasn't a technician to cut the lenses for a whole F**king week, and should wait still one more day. Horrible business

Pricey glasses, but they have great service and selection.

Great experience. Lisa is a great optometrist and I love the selection of glasses. One of the few places that carry a good selection of Salt eyewear in the Peninsula

The best place for Kids glasses.( And adult glasses too ). Lisa was the most amazing and wonderful person we have ever met . She was an expert in finding the right glasses for my daughter who is now 4 years . She not only found glasses with the best fit and the perfect lenses and great look, but was super nice and caring with her . She also changed our whole attitude to wearing glasses as we were disappointed that our little one had to get glasses at such a small age , and told us how it was the best thing for her vision and how it would change her life .
They have an amazing selection of frames for both kids and adults ..a huge variety for the kids and adults and they know all about the glasses and frames. One of the best places with exceptional people like Lisa working for them . I have ordered 5 glasses including two adult ones, from them since and have always been happy with the service . For tiny kids this place is AMAZING and Lisa is super duper nice with kids . My daughter now goes there just to meet her as she is totally wonderful :) ..I will recommend them without a second's thought to anyone ..specially for little kids glasses ..Love them :) So exceptionally nice with kids !! Thanks Lisa and Lux Eyewear !

Wonderful service and excellent selection of child/ kid eyewear

Jennifer was so helpful. She selected many styles that worked and helped me narrow it down to two (one regular one sunglasses) seamless experience.

Knowledgeable, professional staff - without an attitude

That's the thing, my experience was not good with them. Pricey glass, the general manager was not polite with me (awful lady), the glasses change price overnight and when you asked for some help simply they do not give you. They are just looking for your money, not for your satisfaction. One of the representative, Filipino-American one, was attentions and try to help me. But the manager was really unpleasant. I will not come back to there, and I will not recommend it to anyone I know. How it is!

Great selection of higher end glasses. The best part is the customer service. Just the nicest and most patient support. Best ever!!

Been going here for a while and being a teenager they always are stressing about my sight still changing and it's great to keep that in mind. Even though it's a little expensive I pay for some of the money as well for my frames and the service is great.

I just love this place. We went here for my 4 year old's glasses. They take our vision insurance and both pairs had free replacement lenses. Since she is only 4 it only took her a few months to scratch up both pairs. They replaced her lenses for free!

the glasses are really nice here and they have good service!

These guys are the best! My last 5 pairs of glasses from them amazing frame selection and very personal service. Worth the price!

If you are looking for new glasses, look no further! This store has the best selection of frames in the entire area, hands down. They carry a wide variety of unique, stylish brands, including high end US and international brands that no one else carries. After several years of looking at various stores, I now go straight to Lux each year. The staff is friendly and professional, with great style and taste--they'll help you find the perfect pair of glasses and/or sunglasses.