I love this service especially when I order packages and I'm away from home don't have to worry about my packages because through this service I'm always able to use a safe box to retrieve my package.
I would give zero stars if able to. The fact that I pay so much already for "secure", "reliable" service at my apartment is one thing. The fact that part of my "secure", "reliable" service comes in the form of a room that is only secured by a code sent to my phone/email and that anyone who also has the code can access my packages even without having to sign for a package that requires a signature, is RIDICULOUS. And further, the fact I've lost a precious painting sent by my mom and this company has done ABSOLUTELY nothing to help, basically washing their hands of the situation, not taking time to even understand my issue and telling me that I should just have "the company" replace my package (again, a priceless piece of art), is UNACCEPTABLE. Luxer One is basically a poorly managed, deceitful company that misleads end users of its service, forces them to locate their package in a sea of strewn about packages and does not remain accountable when its poorly executed security leads to theft or loss. Do not use Luxer One.
Easy every time. I get lots of packages from Amazon and Luxer One makes it worry free! Now if only I could get the delivery guys to realize there is a locker for over sized packages... Lol. Seamless, safe, and easy
While I was not happy with the issues of my persisting problem due to my name and email address put into the system incorrectly getting understanding from one of the mail carriers and finally being about to speak with a company representative, my problem was resolved right away! After months and such an emotional rollercoaster, I received my codes, set my account up properly and, as late as it was (1:30am), I retrieved my packages from the lockers!
Thankful!!!
Thanks to everyone whom was patient enough to listen, respond and be of help in and with customer service! It means a great deal to do your job well!
Peace!!
Wonderful, easy to use and convenient system. It's a comfort to know my packages are safe and secure until I am able to get them. I don't have to worry about someone stealing them from my porch. Thank you!
Convenient, notification is delivered on time. Great service, keep it up please.
When I signed my lease they never mentioned that you had to set up a credit card and pay an activation fee to use the mailbox. On top of that, they charge $5 a day after two days of your package being in the mail. Now they want me to pay $20 for leaving it in for 4 days. The catch is that since I wasn t aware I had to set up my mailbox, I never got a notification saying that I had mail .. so now I m getting scammed out of $20 when I literally never knew. Unrelated but they also allow the delivery drivers to dumb packages in the mail box hallway for anyone to take when the lockers for the mail is too full .. make it make sense. Worst system ever!!!!!!!!
It s exciting seeing that email from Luxer that my package has arrive. Also knowing I don t have to rush home to get it! Thank you for a job well done!
Luxer One is very convenient. You don t have to worry about anyone else getting your packages. Keep up the great work!!!
I love this delivery it's easy and safe except for Amazon they leave package out side in the open where anybody can take them unsafe
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