Lowell Group Review

They were very helpful and friendly and understood my circumstances thank you

Helpful staff whether on line or by phone. They take all your information and come to an arrangement that is agreeable to all parties.

They should really close down !!!!!!
I don`t know what I m paying They didn`t send me any detail. They just said it`s an old bill from Three .I don`t know if I m paying the closure of an old account an old bill , I don`t really know what is it. they should give me all the details.
Where is the bill????
They didn`t send me
They just say you must pay now immediately, real fascists.

extremely helpful..a pleasure to deal with..could not do enough for me.

If you get that dreaded letter from Lowell then don t ignore it, call them and you l be amazed how much they really want to help you get sorted. I can t remember the name of the lady I spoke to but she was absolutely fantastic, so helpful and courteous. 10 out of 10

I am very grateful for helping me with my arrears, thank you very much for the conditions offered, which were the best.

Can t thank Lowell enough, got myself into a bit of a rutt and these guys helped me so much

Very simple to navigate web site very efficient staff.

easy to deal with they understood my problem and worked with me to resolve my problem

Great company, the staff and people you speak to are understanding. Very helpful and more than willing to help you if you make the effort. Never had any "bad" communication with Lowell and I would urge anyone to get into contact with them if you need to, Great team.

Check your damn emails! Fed up of getting letters when the court has your stupid letter! You've already accepted the payment and still keep sending me letters to threaten me. What a joke.

Lowell finance reps where very helpful and understanding with ref to our circumstances.

The agent I spoke to was very pleasant, understanding and helpful, it was daunting when I received a massive bill that I shouldn't of had to pay but the agent understood my concern and reduced the amount significantly, very happy

Although debt is a hardship the Lowell website is very easy to use. I would say painless as the site is, not taking into account the debt. as all websites are designed to "one size fits all" some personal contact may be needed.

Very understanding and gentle manners. Can be imbassing these guy are acomadating and friendly. I can't believe I'm reviewing a debt collection agency well. It definitely a first.

Helpful, calm, impeccably mannered, knowledgeable, realistic, & empathetic. I feel really positive about moving forward & sticking to my payments. Lowell really did have my best interests at heart. Thank you.

I found Lowell Financial Ltd very easy to talk too over my problem they listened to my views and accepted my proposal.
Job well done......

Lowell bought a debt that had been settled with previous debt company there criminal! They didn t even put my details on there system properly for me to authorise and I can t access the details of my debt . Absolutely outrageous company

Having contacted Lowell FinanceLtd with a confusing query, we are delighted that not only did the member of staff explain everything clearly, but had the patience to discuss everything with us to help us come to a very amicable arrangement. Thank you, Lowell Finance Ltd.

Realy helpful staff
No pressure for payment
Easy to talk to
Very friendly,
Easy to arrange a payment plan
Very satisfied

Owed the money and phone as soon as I received a letter. All of the advisors are very understanding and helpful and they never try to force you into payments you can't afford.

On the whole a very enjoyable conversation with their customer service representative.

If only other similar companies treated their members the same way.

Highly recommended.

Fast and easy payment plan set up for my son. No complicated questions just straightforward.

I just got off the phone to this company to pay off a debt, but seems though some of the employees have a pea for a brain. A female member of this company was nothing but dim with her customer service skills and found it complicated to listen to what the customer was saying to her. She also proceeded to threaten me with a so called further action when I told her that I preferred to speak to someone who was bright . Obviously Lowell is cutting corners in their employee investment by hiring deluded individuals and are a detriment to their selves. What a bunch of clowns. I hope this place goes out of business never to appear again.

These basket made me have a mental break. I am in the process of suing these bastards.

Never had a problem with lowell never pressured me as long as you pay on time you will be fine

The lady who was dealing with my issues couldn't have been more helpful ,understanding and incredibly friendly.

Extremely useful budgeting tool and very sympathetic and friendly representatives.

Got letter today claiming I owe from 2013, not even my correct name, never heard about this until today, rang them and they said they don't need to provide proof and that laws don't apply to them and if I don't pay they'll destroy my credit rating, so I asked for the chat log of our call and that I'll take it to the police to which they said they'd let me off the debt and will confirm it within the week. How shady is that!? This company needs investigating!

Debt collection agency, not really everyones favourite place.

Literally the worst debt company ever. Settled my final bill for them to then put a default on my account - credit score is now lower than its ever been after settling my last payment of a pathetic 6.49, they now have closed my account and defaulted my account? Which doesn't seem to make much sense after keeping up with all my payments and clearing the account.

Shoutout to Yaseen for his help today! Hope you get off soon and enjoy the weekend

Rang to clear my Sons debt, the robot reading the screen got very miffed when i said we had a letter with 20% discount, i had to tell HIM how much the value was with the discount, the reviewer who thought that people leaving one star didn't want to pay is clearly misinformed, i deal with this kind of situation for a living and if the answer to the question is not on the screen you are on hold while the call handler gets help, more training required i think.

I gave 4* ? Why because I have alot of debt and yes you should pay back what you owe I have spoke to other companys and atleast these ones sound like there trying to help. They did try it when I said I had 300 left a month after bills and they said pay 285 lol 15 quid for a month left, but if you say no theres nothing they can really do they accepted 50, remember the balls still mostly in your court they will accept something rather than go to court which is nice! Just don't ignore for to long wait till the first ccj and act fast then lol. But honestly they were very polite on three separate occasions so far they don't add interest and they do go through a payment plan and and make things simply and send you confirmation every month, a breakdown on whats going where on combined debt.
Carnt be 5* as there still taking my hard earned money for debts that are only half or quarter the amount I borrowed but that is because of the company's I had the debt with originally with there super high interest there the ones people should be angry with really, or themselfs. Oh and just before anyone tries it, I do not work for them they don't employee people with bad credit, I told them if they want there money quicker employ me.

I can honestly say Lowell have been great in helping my financial situation through an quick & easy method on there website. When you get a letter from a debt management company instantly you think of constant annoying phone calls, baliffs house visit, constant mail asking for payment. Lowell was the only letter I read thoroughly based on their proffesionalism and sympathy to your situation it was then that i realised that there was a company willing to support and help customers become debt free or atleast take control and start the road to paying off any outstanding debts. I always found the worst part of debt was making that inital phone call for payment plans which can feel so embarrased and as a result you talk yourself out of the situation eventually that control is out your hand and before you know it you then have CCJs affecting you for much more than you originally would have been. I urge anyone and everyone to try Lowells support register your account set up a payment plan for each account and just give them a chance it will be then when you realise you now have control again its easy to ignore any bad situation but once you feel supported and heard you wil strive to support yourself with Lowell they will help you as they have me. This will be your first step which is a huge one hopefully you feel like i do and finally take control.

I find it hard to believe this company gets away with treating people the way it does.
I have paid off three debts with this company.
Starting from Feb 2020 so far they have failed to update equifax and have infact lied to them stating nothing has changed on my account although three are now closed.
Shocking no point paying off any debt to this company as they fail to update your credit file then lie about it.
I have sent pictures to equifax of my online closed statements however this company still refuses to update me credit score..... Nice one good job disgrace

Thank you so much seems i was worried about nothing at all, great freindly staff with plenty of knowledge and great advice was a pleasure and not a nightmare like most companies

Regardless of your debt, Lowell accepts what situation you re in and helps you to setup a repayment plan that s affordable to you personally.

Friendly and understanding service, would thoroughly recommend Lowell, anytime

Wish it were possible to give zero stars. Constantly harass me with phone calls from various numbers at all hours, the agents are rude and most times refuse to even explain why they're calling. When I managed to crack one of them they told me it was a debt from an address I have never even lived in! After telling them this and sending them away to clarify they still call me all the time when I am not the same person they are chasing. Absolute harassment merchants who rely on fear and annoyance getting you to pay for things. Rude, arrogant and incompetent

Fed up of being constantly contacted, my situation hasn't changed since last week when you asked. You have what I can afford but still not good enough. Constantly being threaten will legal action even though payments plan in place, but still not good asking me to make my payments higher and complete a new financial review.
I still do the same hours of work and have the same amount money, nothing has changed.

Week after week of phonecalls, followed by automated voice messages detailing nothing whatsoever as to what the call was about. These calls border on harassment, and continue despite my number being registered on TPS.

The only reason they're getting one star is due to the fact that I'm unable to post without giving at least one. If these calls persist, then I shall have no option but to smear my freshly-groomed coin purse in peanut butter, and dangle it into the hyena enclosure at Chester Zoo, while holding a big placard reading:

"LOOK AT WHAT LOWELL MADE ME DO!!1"

started contacting people i lived with 7 or 8 years ago about tiny debt ive explained them isnt to do with myself and they shoud chance the correct person, bang out of order lowest form of low.

They ve a job to do but have always been helpful and checked current situation.

Ryan at lowell was brilliant listened and helped with professionalism and kindness, thanks Ryan.

Incompetent, unethical practices and verging on the limits what is legal.

Scammers: Lowell Portfolio 1 is made up of names they bought, which originated with CarphoneWarehouse - literally names, not debts (I used a fake name to buy a pre-paid SIM card at CPW and was immediately contacted over a debt - it s that blatant ).

It s a pain in the neck being harassed over fictitious debts, and obviously they don t manage to get them enforced by the courts - but sadly people pay them money, either because they re scared or because they don t want the hassle of dealing with them.

Just Google Lowell debts to see the extent of the problems. Write to them and ask them to clarify what the debt is for; they ll ignore the question, but at least then you re covered if they do file court papers.

Tried to deal with them for a not fair and cheap default removal, only wasted my time, person on the phone friendly and useless, they can just said speak to a financial advisor and that they cannot remove a default so lying on the first place.
Ruined my life and chance to get a mortgage.

They have really understood my situation and have made it manageable to pay the debts I owe. There not mean or hounding you like most harass you. They are easy to speak to. Very professional

Really helpful people, no matter how my circumstances changed they were there to help. Refreshing to say the least.

The man I spoke to was so friendly and helpful. He took into consideration my illnesses and made everything so easy. So glad I rang everything is sorted now

I have no idea who this company is or how they illegally obtained my phone number, they keep texting me trying to contact someone I have never heard of, tried to be nice and ask them to stop harassing me to no avail...

Have helped me with my debits helpful staff and website is much better