Longueuil Honda Reviews

In January 2018, I receive a phone from my salesman who offers me to change my rental manual civic 2015 blue with 24 000km of max per year rent that I have for a year and a half against a blue civic 2017 automatic and this, with the same contract (4 years 24 000 km per year). I accepted and signed the contract trusting him. (Seller steve.) By chance, a year later I leave my contract to check my rental start date, I am aware that my contract is 20 000km per year and not the 24 000km that I was supposed to have, because the The salesman told me that I had the same contract. I have been meeting the seller who can not do anything for me. I call m.david, director who can not do anything either. My year is not over yet and I have already exceeded my km. TAKE THE TIME TO READ THE CONTRACT. NEVER TRUST AS I HAVE DID.

Finally ! a dealer that we can recommend to the family

No pressure, no false promises, no hidden fees, no administration fees, honest figures, I was given the right price at the best price, so I bought on the spot !!
Great atmosphere. It was a pleasure !!! buy a HONDA at
LONGUEUIL HONDA !!!!

For the return of a vehicle to the dealer after a rental of 5 years ...... forgot the keys inside the vehicle and locked door ...
To open the doors, we must have a key made by the dealer ... and we are charged the key $ 19.95 for a rental of 60 months and a 58,500 km on the odometer ... therefore 20,000 km allocated per year an extra of 40 000 km less on the vehicle ... I find this inappropriate ... For me, this Honda dealer has lost my confidence ... not the company ...

I recommend that you avoid this dealer for your maintenance and repairs. I have been there several times and had several bad experiences. There I learned my lesson and I will never set foot there again. Some examples? 1- Repairs supposedly required, but following a second external opinion, which turned out not to be necessary. 2- Billing errors. 3- Very expensive repair quotes (with original parts because generic parts were supposedly not available): but you protest and there, suddenly they find parts and the bill goes down ... 4- Several necessary touch-ups following a repair to the bodywork because rust takes in a door which should have been replaced by a new one. It seems clear to me that advisors are encouraged to inflate invoices ...

Very hard not to give 5 stars! The showroom is very well appointed and very pleasant to visit. The pros are available to customers at all times.

In 2015 I came for the first time and got Steve Beauchemin to buy an Odyssey. 2 days ago I went back and had Steve Beauchemin again to rent a CRV. I had Manon Tremblay for the finances. It really is a great team of professionals who are passionate about their work, a great atmosphere, and I really like the renovations that have been made over the years. Hats off to the leaders who run this business, you did your job well, and we the customers are benefiting. Well done :)

The seller quoted me on a demo vehicle and when I noticed there was an equivalent discount on the same new car, I contacted the seller to discuss it. He started telling me that it was impossible and that I couldn't count. I went back the next day and the salesperson sent me the supposedly boss who is even less professional. He tried to threaten me and be aggressive with me for no reason. Don't waste your time, buy elsewhere.

After they noticed that I speak English, they slammed the phone on me

Was ready to buy a car. Nobody went to talk to me or even say hi. Left when the vendor for the couple that entered 5 minutes after me.

Excellent service, from sales with Paul-Olivier to service with Maxime!

Had a very good experience with this dealership, especially Paul-Olivier Guay. Definitely recommended.

Very satisfied impeccable and courteous service. I would particularly like to underline the excellent work the person who helped me with the financing a very pleasant experience. Thank you Honda Longueuil

Extremely satisfied!
Impeccable service!

Very good service. The staff are very friendly and professional.

Excellent customer service. We have always been well served by this dealer. The waiting time is always minimal and there is a support service. I highly recommend this dealer for all your services and products

I was well received with courtesy. They repaired my vehicle well and respected their warranty.

I ran into a really nice and zen salesperson and I really found it nice at first, but eventually it seemed like it was a way to fall asleep so I didn't negotiate ...

I am truly satisfied with the staff service and my new vehicle. Thank you to everyone at Longueuil Honda.

We only have good comments about them. The service is impeccable and very honest. We very much appreciated our salesman Monsieur Bissonette. He is very attentive to our needs and offers an excellent after-sales service.

I went to Longueuil Honda to buy a new vehicle on a Monday night and it took about 15 minutes before someone came to see me and I was told vague stories about discounts and calculations that are not accurate. (I checked later). I am really disappointed with the treatment that was reserved for me which explains my coast also basis.

Very bad service and we buy a car from here they gave us starter which was not working. After we call them they said its not out problem.

I do not recommend having your Honda or any vehicle serviced here.

I was having AC issues and they charged me $250 for an "inspection" and simply topped up my refrigerant. Within two days the refrigerant leaked out again and the AC no longer worked. They did not do the required complete inspection and it cost me extra time and money to go back and have it fixed correctly. When they did fix it correctly the next time, they damaged my centre console during the repairs and I had to take it back again for them to replace the damaged parts. Then during a long road trip in the middle of the summer when we were using the AC a lot, litres of water began pooling in the passenger footwell because they did not properly connect the condenser drain hose.

Stupidly after this AC ordeal I took my car there to have the battery and charging system inspected. I needed a new battery in the end. When I got the car back, there was a dent on the front bumper that was not there previously.

They seem nice a genuine, but they do not give a care about your vehicle.

My dealer for 37 years ... Always had excellent service. First purchase: New Civic in 1981.

An extraordinary customer experience, come and see us without hesitation.

Hello as I see I am not the first CUSTOMER of Longueuil Honda who is not satisfied. I bought a Honda Civic 2013 touring, I had a very good seller at the time of my purchase. (Good retirement)
By cons customer service is horrible, the mechanical service is even worse I paid for all my maintenance at Longueuil Honda. To make me say at another Honda dealership that the maintenance of my brakes that I paid was not done and in addition it damaged my rear galliper pcq there was not a drop of grease. So check your repairs right out of the garage. A REALLY DISAPPOINTED CUSTOMER AND BE SURE THAT HONDA CANADA WILL BE INFORMED OF THE SITUATION.

FOR THE BODYWORK SERVICE AN IMPECCABLE WORD

The reception is at the top, my car shines, very good Job

Horrible customer service in the service department.
No one answers the phone after being transferred by the receptionist after two attempts.

New team in place very professional and efficient. Thank you

So disappointed. I bought a deluxe aesthetic package (washing, waxing, anti-rust etc). My car smells terrible - like a nuclear bomb is detonated inside it. I left the windows open for hours but the smell didn't go away. I have extreme headaches every time I drive. I am giving two stars because they did a great job on the exterior but I will never set foot in this dealership again since they use harmful products and the foul odors do not go away from the car.

I have now read other reviews and other people have had the same experience. Beware, the noxious odor will not disappate if you get your car cleaned here. I would never go back.

An incredible experience, and more than competitive prices. Thanks to the team for our Civic.

This dealership has a nice showroom and a nice waiting room. Service at the parts counter is courteous and efficient. -1 star for the indecent price of parts but that's life when you buy Honda! On the other hand, the parts are of very good quality.

For the first time a very warm welcome the very welcoming staff we are very satisfied

Sales and financial team are awful. Service side is their only good point. Ordered wrong colour car, added extended warrant to contract without asking. Will never buy a car from them again.

Very courteous seller, fast and efficient service, the negotiations went smoothly, we have a very reasonable offer for the market.
We returned a week later for a problem that had not been resolved and the after sales warranty covered the repair costs.

Ignored by some people, very well served by others ... I'm mixed. The slowness of one earned me a discount on leaving (purchase of parts). So it's on the right track! :-)

I recommend Honda. This is the best car in the world. This is my opinion.

Very fast service, even surprising. Excellent welcome in general. Free coffee!

A super nice warm welcome from MME ROXANNE and a professional and impeccable service.
I was delighted to do my repairs there
Keep up the good work and another giant thank you to you MRS ROXANNE and your team. Ms. MYRIAM C

I was greeted to perfection unlike the one at Park Avenue in Brossard. Professional and friendly. I confirm that you have made yourself a new customer!

Excellent experience. Concession of confidence, I recommend !!

Terrible service, at least from a salesperson, but it's enough to convince me not to go back. The salesperson acts as if I am not interested in buying from them without knowing my situation. I was certainly a potential buyer, but the lack of professionalism of the seller changed everything, I will make my purchase elsewhere.

You had to practically beg for the attention of one of the reps

Never seen such bad service.

Please, the business owner, avoid the excuses and start changing this place.

I had a bad experience. 2h for a tire change and an oil change. And the prices are not competitive.

I had the car of my dreams with everything I wanted. I will be an eternal customer at this place. Thank you so much ! Outstanding service, exemplary professionalism. Congratulations to everybody !

If you want to save your time and money avoid this place.

Recommendations: Sales - please read twice and ask 5 times before signing anything. They are not honest.

Service - if don t know car mechanics - have someone with you who knows it or you may end up with an unreasonable higher bill.

Very good service! I was there for a recall on a part of my car and everything went well. Beautiful smiles and a warm welcome. Despite the 2 hours of waiting (which is normal for a change of room and inspection) I was well installed in a comfortable chair and a large TV lol Thank you!

Excellent customer service. Answer to all questions. Very clean place.

Excellent service. I have been going there for over fifteen years.

I don't recommend you estimate your vehicle for repairs to your car mechanics, my brakes and my galiper were diagnosed as defective and when I went to another mechanic with my parts to have it changed, he told me says that everything was correct and that I didn't have to change that and it's been 2 months already and I haven't changed the brakes yet. be careful and have a 2nd check done

Nice dealership and the staff is very nice great service

New team in place very professional and efficient. Thank you

Excellent service. Been customer there for over 20 years. Top notch !

I made an appointment through the dealership's website. The system tells me the price the service will cost me. Once there, I am told that we are adding fees of nearly 50% more expensive ...

Very fast service, even surprising. Excellent welcome in general. Free coffee!