Loews Atlanta Review

The hotel finishing are nice and the amenities are numerous. However attentive front desk staff was not empathetic when we had to move hotel rooms in the middle of the night due to a party in the next room over from us going past midnight. After being moved I would have expected an apology and a comped meal maybe.

Room service food was expensive but tasty. The views were really nice of the city. Valet service attendants were nice but upon checkout the computers were down making it uncertain if we were able to tip the room service staff.

The location was perfect in Midtown Atlanta. My husband and I traveled from Plant City, Florida and arrived early before the check in time and we were accommodate quickly as possible by the Front Desk staff. We had an awesome experience. The hotel was beautiful and we enjoyed the bar and scenery of Midtown Atlanta from the hotel lobby.

While we enjoyed our stay, the disappointment was the fridge was loaded with beer, soda and other beverages, that not only being outrageously over priced. If you took something out to look at for more than 30 seconds, it automatically was added to your bill. Even $4.00 for a $0.69 Kit Kat candy. And a $7.50. a day charge if you used the fridge for yourself. Totally outrageous.
The bar didn't give a receipt, hence when we were emailed a copy of our bill we found a few errors. Ie; my draft beer was $6.50 + tax came up to $8.32. I added a $2. Tip, the bill showed a $4.00 Tip, plus someone else's $14. Drink, plus taxes. Also my wife's wine was $12. And our daughters wine was $14. Plus tax a they added a $15. Tip, instead of the $4. Tip she gave.
Self Parking was $21. A day. Vs $36 for Valet parking.
Bottom line, a $650. Total charge, and TAXES above $100. Bring the bill to over $750. Outrageous For a 3 nights stay.

Wanted to provide this review as a warning for brides and also constructive feedback for the Loews team:

1) I had a wedding block at the Loews and was using a suite there for myself and bridesmaids to get ready and my husband and I were also using the same suite as our wedding night room. I had been communicating with the sales manager who had set up our wedding block and who I had talk to multiple times about the bridesmaids and bride/groom suite. We had talked about them refreshing the suite after the bridesmaids got ready to make sure it was clean for our arrival after the wedding. I had received email confirmation saying I will communicate to our housekeeping team to refresh your suite after you depart at 2 PM on Friday. . We also called housekeeping to remind them around 3pm. We arrived back at midnight and no one had touched our room. We asked the front desk and they said no one was there to clean it. My husbands brother came to the hotel and spent an hour refreshing the room for us himself

2) I had also communicated with the sales manager about having a mini fridge, extra chairs, and mirrors delivered on Thurs (when we checked in). She confirmed all of it. When doing this, it would be nice to already have the mini fridge in the room upon check in. That wasn t the case (not a huge deal), so I was told there would be a request to housekeeping for the fridge. I waited and nothing showed up, so I called myself and the front desk said they never received a request and then sent the fridge. Extra chairs and mirrors were also never delivered

The Loews said they weren t cleaning rooms due to COVID, unless it was specifically requested. We specifically requested this multiple times, and it s not the best way to end the wedding night. Apparently they tried to make up for it that night with champagne, but it was warm (no ice bucket) and my husbands brother had to request that they at least put it in an ice bucket

We definitely expected better service from a hotel like the Loews - especially since we had the hotel block and brought multiple reservations for them over the weekend, and especially since I took the time to fill out their questionnaire for them about my wedding details, and obviously those details were not communicated. I would advise there to be better coordination especially when it comes to wedding groups.

Enjoyed our stay. All the staff we interacted with were friendly and helpful. Too bad all the amenities were not available due to pandemic. We liked the texting method for maid service. Wish the room refrigerator was better. Too full of hotel items to purchase and not enough room to put your own items in. Plus not cold enough for mu taste.

great staff, only bummer was the very limited hours of fitness center,,9am on a Saturday is way too late for those of us who need to get a workout in prior to a 9am conference kickoff

Hotel is amazing. Check in the experience was fantastic, and Tyler was extremely helpful in the checking process. Room was comfortable and clean. Fitness center was excellent. My only issue was with the room service, as the sandwich I ordered came with a bottle of Tabasco that was well past expiration. Hot sauce is normally red and this was yellowish green. other than that, I had a fantastic and spirit and definitely would be back.

They never cleaned our room.. parking was $38 a night, their $15 chicken salad sandwich was nothing short of a inedible insult. They charge you over $800 on your card just in case something happens. I have been half way around the world in both directions and have had better experiences in $30 hostiles over seas.

Set in a historic building, this hotel locally known as the Grand Dame is a beautiful place to stay, with service and amenities to match for a pleasant, memorable stay in Atlanta.

Guest will be wowed by the skyline views at the rooftop pool (especially at night). There is also an elegant onsite restaurant and bar serving up gourmet cuisine. There s a speakeasy, too, making this an excellent option for those who like to wine and dine.

Location: Situated on Peach Tree Street, this hotel is just across the road from the Fox Theatre. It s also very close to The Varsity. Other nearby attractions include Piedmont Park and Georgia Aquarium.