They were the best to deal with from start to finish! From the DNA testing, the battle with insurance companies, and the invoicing team who helped us tremendously, it was all a breeze. Very nice and personable staff! They were great!
Very helpful. I am thankful we actually communicated with Lineagen. As other people state, we also received a large bill and reached out to them to set up a payment plan or something because I could not pay the bill. They immediately worked with us and had great communication and kindness toward my family. I highly recommend their services.
As others have said, my insurance was billed almost $8000 for a genetic test for my autistic son, which I thought was part of the doctor appointment. The company emailed me paperwork to appeal "if necessary." I immediately told them not to do the test if there would be any cost to me, because I can't afford it. I was assured there would be no cost, this was just the process. My insurance paid $5400, and I received a bill for $1400. I contacted them and received a call from Jamie. I sent her all email correspondence I had. She said she would get back to me. I spoke to the doctor 3 weeks later who said he would contact them because they receive "white glove service" for sending all patients there (confirming my initial reaction that this is a scam in which doctors receive a kick back from). Jamie called that day, but I missed the call, since I was on the way home from the doctor who is an hour away. I called back, and still have not heard back. But I did receive another notice today that my bill remains unpaid. They completely take advantage of families of children with disabilities. My result: normal. I am serious.
We had a very positive experience with this company. The interactions with them were easy and they were always helpful. Getting my sons results gave us peace of mind.
When it came to billing we talked with Kayla Bair who was so kind and helpful. She helped us select the payment option that worked best for us and answered all our questions.
My wife and I had both our special-needs daughters DNA-tested through Lineagen. The staff were friendly, and helpful. Janet M. in particular did a great job talking us through the process, and guided us through the medical/insurance maze.
Would definitely recommend.
Every person I spoke to at Lineagen was very very kind and they did everything in their power to assuage my anxiety. They explained everything patiently and thoroughly!! Thank you, Lineagen, to also seeing to it that we could afford this testing for our grandson. You are a eonderful company made up of wonderful people..Thank you!!!!
Sincerely,
Nicole and Roger
Terrible customer service. Can not get a manger on phone to discuss issues. I would look elsewhere. My doctor will not use them again.
I'm still in the process of using Lineagen. So far I have been very impressed with the assistance that has provided. My case worker has been helpful in reminding me to follow up with anything that needs to be done. As a busy mom, I can always use a company that takes the lead in customer service! I would recommend this company for friends and family.
We have been extremely impressed with Lineagen Inc's services. All staff we have encountered were extremely friendly and helpful, and were available and willing to work with us through any questions or issues we had. Services provided were done quickly and accurately, giving us peace of mind concerning the long term health of our child. I would not hesitate to recommend Lineagen to anyone for Genetic Testing Services.
This is an amazing company. Besides the amazing work they are doing regarding genetic testing, and the follow up counseling that they provide, they actually care about making it affordable. Having a family member with any kind of delays or disability is a huge financial strain on most families. I can't express enough gratitude for a business that takes that into account and is willing to work within the financial means of the family. Bravo!
lineagen.com