Limo inc. Review

VERY POOR CUSTOMER SERVICE!!! The owner Matt is HORRIBLE!

On our wedding day he sent a car out that had peeling tint, missing speaker covers, no AC, passenger door jamming, no bluetooth connect and no AUX cord available. When we contacted Matt with the concerns of the cosmetics of the vehicle he stated there was NOTHING he could do!

My wife disputed the charged on our credit card statement and Matt did not even bother to contact us to resolve the issue. When my wife called him for the second time he still did not offer any gestures instead he boosted and bragged our dispute would be denied.

Matt does bad business, all he wants is the money and does not care of the quality of service his company provides.

Elissa and the team at Limousines, Inc. were affordable, easy to work with, and on-time. We were able to quickly get a quote, and they let us adjust the timing as our timeline changed during the planning process, up to 24 hours prior!

On the day of the wedding, the bus we originally requested broke down (before it got to us), but they quickly sent us a party bus instead that still arrived on time!

We recommend Limousines, Inc.

I worked with Elissa at least 6 months prior to my sister-in-law's wedding and she was able to help me set-up everything for her perfectly. She was attentive and was all about the details, she made me feel like I was her VIP customer just from email exchanges. Even with COVID-19, a few changes were nothing to her and she made it happen. On the day of, we had Anthony as our driver and he was on-time, safe, and accommodating to our requests. Limo's, Inc. should be your next choice for your event!

I highly recommend Limousines, Inc. After collecting bids from several companies in the area for a tailgate to the Redskins/Patriots game, Limousines, Inc. had the most competitive overall offer. Elissa, our contact there, was very helpful and prompt with responses. Our driver, Mike, arrived early, was very friendly and went out of his way to help us throughout the day. Someone even left a bag on the bus after Mike had left and he called and told me that he found it and was turning around to bring it back to us. Most companies would likely make you come to them to retrieve it. Beyond the excellent service, the shuttle bus we used (28 person) was clean and in good shape. Everyone had a great time. I highly recommend!

Booking was very professional; I booked with Mike who said he was the owner of the company. On the day of my wedding the driver arrived early and was very professional as well. When I saw the car an immediate eye sore stuck out with the tint peeling from the inside window that was really noticeable from the outside. The passenger door handle did not work, the speaker covers on the inside of the limousine were missing, the air condition did not work and it was a warm day in August. Speakers were busted and only 1/2 worked. OH AND NO BLUETOOTH or even aux cord provided by the company to play your choice of music. This is my 1st time reserving a limo so maybe these questions should have been asked but it is 2020! Even a uber provides needed accessories so I would expect the same from a limousine company.

When I contacted Mike to share my concerns ON MY WEDDING DAY; he told me it was nothing he could do because it was a "special rate". VERY RUDE and showing no kinds of empathy and blatantly told me "it was nothing he could do". When booking I did not ask for any kind of special rate; I booked with the rate given. All in all Mike gave me horrible customer service and the worst car in his fleet, if he has a fleet of vehicles. I would not recommend this company! If you do book with them look at your vehicle before your event, and request minor specifics like working speakers and bluetooth audio or make sure the driver has an AUX cord at least.

I'm so happy to say that I didn't have to think once about our transportation on our wedding day. Thanks to the coordination between Limos, inc. and our wedding planner, every ride was right where it was supposed to be at the right time! We used a party bus, charter bus, and limo! No complaints and fantastic experience!

Best limo company ever. The service was remarkable! The driver went above and beyond to make my daughter's day special and wonderful. Thank you all very much. I truly appreciate your services.

I had an AMAZING experience with Limousines, Inc. I booked a Mercedes Sprinter for my Wedding in January 2020 a few weeks before the event and Elissa Hobbs was so accommodating. The driver picked us up and dropped us off on time, walked me to the van under an umbrella in my wedding dress (it was pouring) and played the music we requested! 10/10 recommend if you want an easy and fun experience. The sprinter was super nice with the lights and music, very clean and communicating with Elissa was effortless. I cannot sing their praises enough. Also, Limousines Inc, beat the price I was quoted from other limo companies in my area!

I reserved the 28 passenger shuttle as transportation for my pastor's birthday. Greg , our driver, was very professional, showed up on time and was such a gentleman assisting the ladies aboard the shuttle. The shuttle was very clean, smelled fresh and comfortable. We arrived to the Odyssey in plenty of time. He kept in touch letting me know where he would be when we docked.
Everyone loved the idea of traveling into D.C. and not worry about parking or paying for parking. There were tons of compliments for Greg, and the shuttle.
I must say that Elissa was a jewel in assisting for pick up and return. Professional and treated me like a friend instead of a stranger. I will definitely use this service again- the cost is very affordable and the staff personable.

We hired Limousines Inc for a prom. The company was very professional when booking and setting itinerary. The driver was nice and the kids said he was fun. The reason for the 3 stars is I coordinated the car for 10 high school students, each parent paying for their child. The limo had two chunks of paint missing on the one side (happened to be the side the kids got into) and the silver trim around the windows was very faded - there was also some damage to the trim around the side of the window (see pics). The car looked really beat up. The kids said the inside was nice but for what we paid, I would have expected a car in better condition. At one point, I leaned against the car and apparently it was very dirty because my white pants were covered in dirt - I would have expected it to be detailed before a job. Had it been my wedding, I would have probably cried. In this case I was just terribly embarrassed. Based on the website and business cards I was given by the driver, it appears the fleet is in good shape. This car did not represent that at all - it should probably be removed from the fleet or have major bodywork done before renting it out again.