Unfortunately, when a patient enters hospice their medical insurance starts denying the claims from the physicians who see the patients to provide care as having to file the claim with hospice first. Offices likes ours cannot bill the insurance without a response from hospice and it takes almost an act of congress to get them to even get them to call you back.
After over 2 months of calling to get the claim status we finally received a very rude phone call telling us that the insurance response was sent over a month ago and it wasn't their fault we didn't receive it. They refused to send another one or even fax it. Then they suggested we bill the patient. I don't know what is wrong with these people but I have NEVER had another hospice suggest we bill the patient. They need to be investigated again as they already were caught submitting fake claims to Medicare.
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When my family lost our mother and father this place saved my life. The guidance and love that we all needed in that terrible time was there. I especially want to thank Mrs.Deanne M she had counseling sessions with my daughter and son, if it wasn t for her I don t know where we would be. Mrs. Deanne was beyond supportive and she really cares about you. Our family loves her for all she has done. Thank you for changing our lives and helping the community!
The Lifepath Hospice Garnet Team (Tampa) was assigned to help both of my parents in their final days. The team was wonderful. Shy, the hospice nurse, kept me informed every step of the way. During Covid, she would FaceTime me on the calls so that I could see and talk to each of my parents. It made a world of difference being able to keep up with them. Our family will be eternally grateful to Shy, the chaplains and the social workers who took such excellent care of our parents at a time when we really could not. Thank you!
Worst hospice company! They promise things they can't deliver. Drug their feet when our family member needed antibiotics for a urinary tract infection. They did not process a analysis of the urine but placed our family member on a broad spectrum antibiotic. 6 Weeks it took us to get them to let us take our family member to the ER where they found 2 microorganisms causing the infection and treated the UTI with the correct antibiotics. We could go on and on about the lack of care, lack of response time (except when our family member died they were here within in an hr to pronounce our family member dead) and lack of recognizing symptoms in their patients. I'm an RN and I can tell you this company is pathetic and should be put out of business!
Their nurse came to interview/assess my mom and said she was not recommending hospice or any of their services for her. Then, they told our doctor that we refused hospice. I only found out because our doctor called and asked why we refused.
This is insane because now on our medical charts it says we refused which seems like we are difficult clients. These people are appalling, but I am going to file a Bette Business Bureau complaint.
My family has had extensive experience with hospices in different parts of the country.And my husband was even the CEO of a hospice for three or four years. So I have a pretty good idea of what to expect from a hospice. Boy, do these people have NO CLUE, NO CARE, NO CONCERN and NO RESPECT FOR PATIENT OR THEIR FAMILY. They delivered a hospital bed that my husband, who was almost comatose at the time, couldn't sleep in. I asked them to come and remove it and they couldn't do it for two days as all trucks were doing deliveries, not pick-ups. I understand they cannot co-mingle equipment being returned with that being delivered to patients due to concerns of cross contamination. So I asked if they could at least come and dismantle so I could move it out of the room. Nope, couldn't do that either. So a neighbor and I spent an hour trying to dismantle the thing which is so complicated they must get them at Ikea. Next I asked them to supply a commode- nope, all out (!!!!!) so instead they dropped of a used (unsealed in a grocery store bag) child's size bed pan. I asked for waterproof pads and adult diapers- nope, "you won't like ours, best get your own. " I was told not to call at night if my husband fell as a nurse would be sent out-- and you know what, I did stop calling because the night nurse was the rudest human being I have ever met. Should a hospice nurse stand in the door of the room and in a totally bored and disinterested voice ask "So, what's wrong with him?" . Then she would hold out her hand and say "Hand me a pair of gloves"-- gloves I was paying for, not them. She would take abut an hour to write up her notes after she checked him out and repeatedly ask what was my relationship to the patient. Apparently she thought I was lying as the day nurse made some joke about how she wrote me up as "the daughter". So disrespectful !! Now that I know how terrible they are I am moving out of their service area so If I need hospice care I can get someone who understands what that is supposed to mean. The leadership of this organization has failed miserably in their mission and should all be fired. They make big bucks to do a crappy job.
Our experience was with the new hospice unit LifePath has at Tampa General. We thought because it was based in the hospital, we would get high-quality care. What a mistake. This place is not up to the standards of Tampa General at all. We heard nursing staff talk about patients who "smelled bad" and one woman, a LifePath nurse, even put coffee grounds out "to absorb the odor" in rooms where she thought the patient smelled bad. I thought that was in very poor taste. How disrespectful can you be of a dying person? There did not seem to be anyone supervising the nursing staff, who clearly did not get along with each other. It did not seem like most of the nurses had been doing hospice for very long. The only time we met or saw anyone who seemed like they could be a manager, the person came across to us as very stressed out, unhappy and unprofessional. There did not seem to be very many professionals on the unit who liked their jobs and of course, this meant the patients and their families always seemed to get care far beneath what they deserve. I felt like many of the employees might just be burned out. Our family and friends will be sure to look elsewhere for care in the future and we advise anyone reading this to save yourself the bad experience and do the same. You deserve better when you or a loved one is suffering. As for LifePath, you have a lot to learn about caring for dying people and their families.
We have been using their counseling/group therapy and children's group--- wonderful service. I don't know how we would have dealt with our loss without them!
We did not make the decision to place my dad in Hospice lightly. He had been bed ridden for 7 years. The las eight months were a horror for him! He was in constant pain from flesh wounds on his back that would not heal. After three hospital stays wit IV antibiotics and his doctors at a loss for what this was, he became septic. He refused to go back to the hospital. His wish was to die at home. We were no longer able to control the pain! Because of Lifepath hospice my father s wish was granted. He died at home with peace and dignity. He was 90. The bad reviews are from people who failed to listen to the service. Hospice is not there the whole time and they make that very clear. You cannot have your doctor and the team doctor calling the shots. I chose to go with the Hospice team doctor. A change in medication sometimes required a late night drive to a 24 hour pharmacy. They come in, they manage the symptoms and the rest was up to us. Since I had changed him, bathed him, gave him his meds ets for the last 4 years, their help and support was greatly appreciated! All of the nurses and aids were kind compassionate professionals who not only cared for my father but also us. They guided us through the whole process.
Wow.....I would have been shocked to read some of these reviews a couple months ago. After my mom was diagnosed with terminal cancer I am not surprised at all. This organization has been the exact opposite of caring...the burden of proof has been placed on our shoulders. Apparently the doctors that have referred her to hospice aren't enough. After several weeks, she has yet to be accepted into hospice. Not sure what you need to qualify,,,,apparently terminal cancer (prognosis is a couple months) isn't quite enough. Despite repeated requests from us, there has been zero communication from the organization. They have no competition and they are run like a company that does not place a value on communication with customers. I expect that from WalMart, not a hospice organization. But make no mistake this is a company, not a caring sympathetic organization that is there to hep you. I have heard wonderful things about other hospice organizations in other counties in the area. For example, my MIL had wonderful experience when her mom was nearing the end in Pasco County. I cannot say the same about Lifepath. I am truly concerned about whether getting her into the program is worth it....if the admissions process is any indicator of the 'care' she will receive, then she will be better off without them.
Horrible........no call backs......no visits......not responsive at all to the needs of their patients and families......would not recommend this company
My mother was admitted for home care due to Alzheimer's disease, from the beginning it was confusing because my mother had a medical team prior to the visit of the nurse who evaluated and she indicated that we had to deliver it because he would charge us rent for said team that we had to accept that of the hospice. When they brought us the bed and other hospice equipment everything was used and the bed was broken. For us it was an unpleasant experience because our mother is worthy of a care of excellence and dignity. For me I do not recommend it for any family that is going through the pain of having a family member with a terminal illness or deterioration.
As a professional with a degree in Gerontology from the University of South Florida. I would bypass any service they offer. Nursing consult was rude, uncaring and inept. I found that pulling information from an i-phone deplorable and ill-prepared. The clincher was to have my partner and caregiver to give up all care (dialysis candidate, advanced HIV treatment) and just put my life in their hands. No explanation of spiritual care, family support etc. I was given a binder to read. Shameful. I will be speaking to Morasani and BBB on business practices. DO they understand the stress and sadness along the family? Not here. Guaranteed. If you would like to speak your peace , email me.
@lifepathhospice As a professional with a degree in Gerontology from the University of South Florida. I would bypass any service they offer. The nursing consult was rude, uncaring and inept. I found that she was pulling information from an i-phone deplorable and ill-prepared 1 reply 0 retweets 0 likes
...The clincher was to have my partner and caregiver to give up all care (dialysis candidate, advanced HIV treatment) and just pull the plug and put my life in their hands. No explanation of spiritual care, family support etc. I was given a binder to read. Shameful. 1 reply 0 retweets 0 likes
...I will be speaking to @USFAgingStudies, @USFHealth and @bbb_us (BBB) on business their medical practices. DO YOU understand the stress and sadness along the family? It's not here. Guaranteed. If you would like to speak your peace the a gerontology specialist , email me.
The care we recieved for my 58 year-old mom during her final months as she battled stage 4 pancreatic cancer was seriously lacking. Didn't get a consistent nurse until we called numerous times and begged for one. Repeatedly sent wrong medications. Repeatedly sent medications late. Sent incorrect medical supplies. Recieved inconsistent information on her care every time we called (which was about 400 times, be prepared to call them A LOT). Call center blamed nurses, nurses blamed doctors, doctors blamed pharmacy for each mistake. Many nights we were at the pharmacy at 10 or 11 at night trying to get emergency medication due to their failure to get meds to her on time. Nearly every single day there was a challenge. When she passed they sent am auto-generated, plain white postcard that didn't even mention her by name, and had a counselor call (the 2nd call we recieved from any type of counselor or social worker in 4 months). NOTE: there are some loving, compassionate, exemplary nurses when you are lucky enough to recieve one of them. There are truly amazing people who work for this mess. But the lack of leadership, accountability, communication, and professionalism of this agency as a whole is deplorable. If you, like many of us, are forced to use Lifepath as it is the only Hospice choice in Tampa, BE ON TOP OF THEM. Call the number as many times as you need, as often as you need, and DEMAND your loved ones get the care they deserve. Hospice Leadership.....step up to the plate. Fix this mess. Get it together.
I had an awful experience with Lifepath Hospice-Indigo Team. If you are taking care of your loved one at home and want it to remain that way, DO NOT let Lifepath Hospice Indigo Team into your home. My mother has had a very rough year medically speaking, two surgeries and discovery of a mass on her kidney. Due to all of this, she has lost a tremendous amount of weight but the good thing is she still has a great appetite. Even so, she has not gained her weight back and looks very frail. We thought the Indigo team at Lifepath Hospice wanted to assist us with keeping my mother at home instead all they did was come into our home and police. They, namely Heather, the nurse, wrote an untruthful and wrongful report just because things didn t suit her liking, although my mother is lacking nothing, she is safe and happy and the doctors have given us nothing but rave reviews on how well we are taking care of her. What I really dislike is the fact that she was asking my mother, a dementia patient, personal questions and then write in the report that she was confused. Ahhh, Hello, she is a dementia patient and the more you ask questions that she is trying to answer but can't, the more confused she will get. This team needs to understand how to work with dementia patients and not make outrageous assumptions. Yes, we live in a low income neighborhood, No, the house is not a five bedroom brick home in the suburbs, instead a small wood framed home of modest means. It is evident by the things said in the report that her report is totally based on profiling and prejudgement which is totally unfair to our family and our loved one. All you hear is strong advice is keep your loved ones at home and condemnation for those that don t. Well my family is doing that and the Indigo Team at Lifepath Hospice is making that hard for us to do with such an unfounded and unfair report and mind you at one visit. We have had many Home Health Nurses before the Indigo team and have never had any negative reports. It's hard enough to be a caregiver, it is truly a labor of love and you need encouragement not discouragement. My mother is clean, she is well fed, she is taken to all of her appointments and she is HAPPY at home with her family where she could not receive any better care. In fact she was in the Re-hab center for four weeks after one of her surgeries this year and we had to quickly get her out of there due to several incidents and the lack of attention she was receiving. Again, if you receive a call from the INDIGO Team at Lifepath Hospice, Hangup! They are not there to help you at all. Do not let these people, especially Heather, into your home and your lives, they will try to ruin it, not help it. We are very sorry, we did. Sadly, I would not recommend this Lifepath Hospice Indigo team to anyone!
This company is not a good example of what hospice can and should be. We did have a few wonderful individuals but our overall experience was not good. At the core was poor communication and follow thru. Had to chase them down to get visits scheduled. Appointments were moved without telling us. We NEVER saw the same person more than once thru the entire process. They added stress to what was already a very stressful process of losing our mother and taking care of her around the clock. We can t recommend them and it is such a shame since hospice can be a huge help when it is well run. Interestingly, for us, equipment delivery and pick up was one piece that was well organized. Also, they were helpful and quick to respond at the point of death. However, we are 12 days post death and still waiting for the hospice doctor to sign so we can get the death certificates.
