4 years ago
Booked a group for a friends 30th Birthday. The fo...
Booked a group for a friends 30th Birthday. The food was amazing, however the service was very disappointing. Reservation was at 745pm, but the taxi was running 5-10 mins late, so we gave them a call. They were fine with this as the earlier seating had arrived late anyway so they pushed us back to 8pm. However, when we arrived at 8pm, the table wasn't ready and weren't seated until 830pm. Once seated, the waitress took our order and confirmed multiple times that we were all ordering the 5 course banquet.
On top of being seated late, the first course did not arrive until 930pm. Ordered 2 G&Ts and recieved the wrong drink.... we work in hospitality, mistakes can happen, so we politely requested that the correct beverage be brought out. We then had to wait 25 mins and after asking 2 more times where our drinks were, we were informed that the particular gin we ordered was out of stock...
The issues don't just stop here...
Once the third course came out, we realised straight away that it was not part of the 5 course banquet. We notified the waiter who then stated the 7 course banquet had been ordered through to the kitchen. Not sure how that could have happened because the order was confirmed multiple times in the beginning...
We were happy to drop 2 items and the dessert from the banquet to stick with the 5 course pricing. The floor manager then came out and was beyond unreasonable. She did not seem to care about the multiple service issues we had already encountered up to this point. After some back and forth interactions, she reluctantly discounted our meals from the 7 course to the 5 course and stated * please finish your food and drinks and leave* and put the bill on our table. This is while we are STILL EATING, not even close to finishing.
It is also important to note, that we specifically requested that the Birthday girl not be spoken to, as we didn't want her to stress over the customer service issues that were being caused by the restaurant. It is unbelievable and unacceptable, that even after being requested to not bother the Birthday girl, the floor manager hunted her down in the BATHROOM, to speak to her and make her feel bad about the customer service issues.
It is so disappointing as we all really enjoyed the great food, but the service was just so terrible.
We should note though, that there was a tall male waiter (should have gotten his name), who was very hellful and attentive.
We had friends who were waiting to hear how our experience was as they were wanting to try this place out. Needless to say, we will NOT be recommending this place to anyone.