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W
4 years ago

My experience is fine the nursing is top 2018 for ...

My experience is fine the nursing is top 2018 for an Open Heart operation in top care is top well cared for. You can believe I can choose from different meals the food tasted good. I still want to thank Wima for the good care at the emergency room nothing was too much. unfortunately not her last name I was brought in with the ambulance. I had a lot of stuffy fluid behind me. Heart I had a strip card last time and two days later it came out. She asked if there were any people who needed help I called yes I recognized my voice ..

D
4 years ago

I guet to emergency wiht something on my eye I ha...

I guet to emergency wiht something on my eye I have to make apoitement in housaarts and the doctor send me home I tell to her I have something in my eye she tell me you don't cknow I have to check ok I said she tell me I see nothing I said mabe I have to go for microscopy she tell me you don't cknow wat kind of doctor I am and she send me home me almost blind tank you good doctor I don't know the name but I want open prosses in cord for her can you help me

P
4 years ago

First of all let me say that very nice helpful peo...

First of all let me say that very nice helpful people work here, but the system that this hospital uses is downright bastard and unfriendly. Upon entering you will be confronted with a series of columns where the principle applies: "First come, first served". I walk badly, but still faster than many elderly people, so I never have to wait long. After the ID card and the health card have to be entered, so that they are displayed on the screen in a legible manner for the person behind you. After the 5th attempt to find the correct orientation of how your ID should actually be placed on the scanner, the machine vomits a receipt with a number. The tone has been set: Be aware, you are bad at number in the system. It is unbelievable how many hospitals, and in particular these, treat their customers. There is absolutely no customer focus at this hospital. Where I am repeatedly asked to leave my opinion when buying a box of thumbtacks online, this organization does not seem to appreciate direct input from their customers. Unfortunately, I have a lot of experience in this hospital and every positive experience was caused by the staff, every negative experience was due to the impersonal and customer-unfriendly system that shapes the working method of this hospital.

K
4 years ago

I have always found it aloof and cold. I gave birt...

I have always found it aloof and cold. I gave birth to 2 children and now have to go there due to the division of work in the various hospitals.
When you enter you are a number and that will not ring.
It is impersonal, aloof and what is certainly terrible is that you cannot find anything without help. Is absolutely no logic in the signage. You are sent from the cupboard to the wall and are therefore too late for your appointment. And finally there are many unkind volunteers who supposedly have to help you further, but only react angry when you ask a question.

m
4 years ago

in some departments and also at the clinic the peo...

in some departments and also at the clinic the people who work at the desk really have to follow a course on how to deal with patients
are not really customer friendly
or they have chosen the wrong profession

D
4 years ago

In this hospital, people do not communicate as int...

In this hospital, people do not communicate as internally as after relatives. I was there for 3 days in the ICU and my relatives were not told anything.

And now on Monday I applied for a repeat respect for my medication and on Thursday it is not yet in.
The hospital just forgot to fax it.

The hospital also wants to just set up appointments that you have not made yourself.
Healthcare in the Netherlands must be better, but let's start with the fact that this hospital helps people instead of enforcing your own care as a patient.

Leyenburg ziekenhuis

Leyenburg ziekenhuis

3.4