Lewis-Gale Medical Center Review

The emergency room department is is complete JOKE
The staff treated my grandfather poorly. He is elderly (69) he also has dementia. Do not take a loved one here that has dementia because they don t help them out. They just try to get you to stick your loved one in a nursing home.

I love all my doctors and am grateful for their knowledge and empathy. My only negative feedback is the check in process for blood work. I'm also disappointed that the other doctors can not share ur info within the same Lewis Gale group. I feel it increases my COVID chances by coming into the hospital to see a doctor/have labs drawn. Not sure why they dont have offices outside of the hospital?
I would also add that all 3 of my doctors are amazing...however, if you need psychiatric help I urge you not to see this group.

I been here since Saturday. I'll be leaving tomorrow hopefully if my X-rays come back with a positive report. I hate the hospital period ion care where it is. But this place is the best hospital I've ever been to. The nurses and techs on the 5th floor are amazing! Extremely polite and courteous. Heather was my favorite! She was always checking and making sure I never needed anything. Ms. Beth is amazing as well! Always gave me a good laugh and never let me be in pain on her shift. Ms. Loretta, Shameka, oh and Curtis! That guy is great! Excellent nurse! Oh and Cara! Just simply amazing. I'm sure im missing a name or two, and I'm sorry but I just moved here and not good with remembering names that well but the staff is great on that floor. And I can't forget about Brandlene. She helped make my experience so much better by just stopping by and talking to me. Best Nurse Leader you guys have there im sure! Anyway, thanks for a memorable experience even if I hate hospitals. Hopefully I never get sick again! And if I do, I'll be back at Lewis-Gale praying they put me on the 5th floor where I had amazing care and hospitalilty.

-Miguel Streety

My girlfriend was in severe pain and discomfort and the staff was rude along with laughing at her and said everyone deals with pain that they can't stop all of it and kicked us out

My father (65) needed PT/rehabilitation after intensive spinal surgery. We transferred him to Lewis Gale inpatient PT/rehab after he made very little progress in a previous PT center. He was at Lewis Gale for 2 weeks and made tremendous progress! The staff was attentive, polite and friendly, always asking him about his family etc. He also really enjoyed the food which isn't what you would expect from a hospital! I want to thank the dedicated staff for giving us our Dad back!!

Good services good doctors and exelent sirujanos Dr .Gregory Howes

Poor I treated bad on the obgyn floor susposed to be a special moment but it wasn't all I can think of is how bad I was treated

I was a patient in the Oncology Center at LewisGale Medical Center in Salem. Everyone in the Oncology Center that I interacted with during my treatment from my physician, Dr. John Rogers to the radiation techs to Jean at the front desk to the valet at parking were very kind, caring, and professional. They explained my condition and treatment in a way that I easily understood and were always available to answer questions. I would not hesitate to place my care in their hands again if it became necessary.

The Consultation started on time. Dr. Harkanson was very pleasant, patient and informative. No pressure. Just important information that I needed.

David W. Harrison director of neuropsychological & counseling services at Columbia Lewis Gale Medical Center in Roanoke, VA announced his white supremacism and only paid positive attention to White males all vilifying people of color even making other people of color discount people of color's promptness, contributions, and speed of work, IMHO

I was seen today for lower back and leg pain, This had to be the best experience I've ever had in an Er.. The PA Adam Lunnie was top notch he listened to my problems and was very sympathetic and helpful.. The whole staff was helpful and welcoming, even the nurse checking me in and taking my vitals was very sweet and sympathetic ..I can't express enough how grateful I am for how you made me feel like a priority and not just another patient. I will definitely use Lewis Gale for any medical needs and highly recommend to family ,friends or anyone for that matter.. Thanks Lewis Gale for getting me back to half way normal and feeling much better...

service was excellent but the wait was a couple hours too long

Worst experience I have ever had for a hospital. The ICU unit was really good, however when they moved my sister to the 6th floor it was terrible. Care was almost zero and the nurses attitude was horrible. Based on my families experience there is no way we could ever recommend it.

Everyone was soooo pleasant, respectful and kind. Can be difficult to find all 3 components in one place!! However, LewisGale does succeed in all 3!! I had major surgery and was in-patient for 2 days. From the free valet/ pre-registration to discharge, I left feeling like I was the only patient there instead of a cow thru a cattle market. And most important, I never had to push the call button ONCE!!!

Went and got an MRI. Be forewarned! When they pre register you they will tell you to pay now and they will take 20 percent off. They do do that, but then they bill you more than double what you thought you prepaid for. It's all a scam! Keep it up though Lewis Gale and insurance companies. Your day is coming. It's because of your lies and scams that have made news for years that this country is going to go socialist soon and you won't be allowed to rip people off anymore. Crooks!!!!

For the most part, my visits were fine. But I wasn't happy with the discharge process. It was very abrupt. I was seen multiple times in the ER in one week because I was having severe stomach issues that no one could seem to figure out. It seems like each time, a certain number of tests would be run and if nothing came of those select tests, I would very quickly be discharged instead of trying to find other possibilities for what could be causing the problem or what could help it. I came to the ER multiple times because I desperately wanted answers, but got the same result each time. After the 3rd trip, I stopped coming there. An answer is always there, but sometimes it's hard to find. That doesn't mean you should stop trying.

Almost no wait. Very professional and friendly staff. Everyone is there for you!

Wonderful staff from the day before doing labs through discharge especially Amy in pre.op.

My care in ICU and by Dr Adam Guyer was excellent. They saved my life.
Once they moved me to 6 West it was terrible. My sister who is retired nurse had to log a complaint about the Doctor she came in my room for first time without reviewing my chart first advised was going to go sign release papers. If had not been for my nurse Seth coming in and me telling him and he going to find her to advised was coming from ICU with multiple bloods clots in left leg don't know what would have happened. This floor was short staffed over the weekend was left twice in my own urine on full bedpan for 30 minutes each time as no one at station to answer call bell.
Once moved me to Inpatient Therapy was very well taken care of.
Must say though this stay was not satisfactory. There are a lot of unhappy staff could hear talking in hall that .Saying fed up with no help on floors and pulling in nurses that are from different floors that have no clue what they are to do. They can only do so much when no help being hired to takenow a up slack.
Weekends need to be fully staffed just like weekdays. I would rate right a 2-1/2!

I went to Lewis Gale on a Saturday to the Breast Center. It was very convenient tp go on a Saturday for me. The girl that checked me in was very pleasant as was the rest of the staff. The girl that took my images was very friendly and made me feel comfortable in that situation.

Had to wait a long time in radiology department for a liver test. Was supposed to be at 3pm didn't get out till after 5pm.

Dr Ellis and staff were incredible. Always helpful and easy to work with.

I use Lewis Gale s OBGYN with Dr. Smith and I absolutely love her as well as the staff! They are all genuinely concerned about any problems that may be going on and are sincerely concerned about your overall health. You can talk to Dr. Smith about anything and she will never judge, not once. She is a very special person with a big heart. We also use the Pediatrics department for our son with Dr. Bouldin since he was born and Dr. Bouldin is hands down the most down to earth Dr I have ever had the pleasure to meet. Yes, we did have a long wait one day when things were behind, however, it is completely worth waiting that extra time to chat & joke with Dr. Bouldin! We have seen a different doctor before and that just made us realize even more how much we really prefer Dr. Bouldin. We will never switch Drs!

Dr. Mcluckie better 4 mm stent in the Widowmaker artery or the LAD. He did an awesome job and I'm now able to walk very fast

Pre-registration is the way to go, makes the check-in process so quick and easy. Appointment was on time. The Technician was very courteous and professional. My Husband was very pleased with how smooth the whole process was.

Excellent customer care from check in to the very end of my visit! Couldn t be more pleased.

I didn't realize this came from Google maps. Poster beware. My comments were for the hospital, not Google.

I've delivered all 5 of my children at Lewis Gale, and every time, the staff has treated us phenomenally!!! I highly recommend the Labor and Delivery department!!!

The experience I had it LewisGale was like a nightmare a real nightmare

I always get my mammogram at Lewis-Gale. The people are gracious and accommodating and it never takes too long.

was a nice stay everyone was as nice as they could be to me when i needed something i got it right away food was awesome loved the food 5 stars all the way around

The ER team sucks I got put on hold more than five times and they don t seem to understand when somebody s in pain that people need help.

I was told by my doctor to go through the emergency department due to a failure of a medical device. The ED nurse, Pierre, is one of the nicest nurses I ve ever met. He was knowledgeable and had a great bedside manner that set me at ease. Dr. Evett in the ED was kind, and knowledgeable as well. The only problem I had was when I was sent to radiology. The nurse in radiology expressed her annoyance at the fact that I was there without an appointment. She accused me of deliberately causing the problem that brought me to the hospital. She then told me that she didn t think my condition warranted coming in through the emergency department, and that I was causing other scheduled patients to have to wait. The doctor in radiology wasn t very kind or gentle, and I ended up with extensive bruising from the procedure. Some medication would have been nice during the procedure since it was completely horrific, but they didn t want to take time to start an IV, and I m unable to swallow pills.
Overall, Pierre the ED nurse and Dr. Evett were fantastic. Radiology was full of angry people from the nurse on up to the radiologist. Thankfully, I believe the procedure was successful despite the experience.

While the docs and nurses appear to be very good there is something wrong here with over-crowding. They have an ER sign that says the wait is 12 mins. I brought my wife here today at 4:20. She is very sick with a gallbladder problem and finally saw a Doc and nurse at 8:15. My wife is laying on a gurney in the hallway. Everyone is talking at the top of their lungs with no respect paid to the many patients lining the hallways all of whom appear quite sick. There is no privacy. (HIPPA is a bit of a joke here). I know all about the patients problems within ear shot of my wife s bed. Healthcare inS/W Virginia sure leaves a lot to be desired. Again the nurses are working their butts off but.........

I am impressed by the care shown to me as I was a surgery patient recently. Everyone I encountered was efficent, compassionate, and caring and made the experience much more bearable. Thank you to all.

I felt that I was forced to leave the hospital the 3rd day even though I was so sick with Covid. I should have been able to stay longer as Medicare would have covered my stay. I did have good Drs and Nurses. Also, the cleaning staff never would empty the bathroom trash can even though I mentioned it to her.

Covid is no joke!!!! I took it too lightly until I needed the services of Lewis Gale. The Emergency annex at Tanglewood was WONDERFUL....Highly skilled and efficient staff worked quickly and efficiently. From there my seven day stay was well appointed. From Dr. Jim Witten and his team of specialists, I received the utmost of care. The nurses are to be commended.....they are in a "war zone".....fighting a deadly disease. Lewis Gale has always been my hospital of choice. In this potentially fatal situation, they did not disappoint in the least.

Regina in pulmonary is amazing. Her obvious competence level and knowledge put me at ease.

Everyone was professional, very curtious and helpful. Made it a very pleasant experience.

Everything went well. The registration was completed quickly. Didn't have to wait to long in waiting room but the operation rooms got back upped a while. The nurses and my Dr kept checking on me to make sure I was comfortable.

My grandfather was recently put in the hospital when he has Alzheimer's. Lewis Gale Medical Center treated him and my entire family with awful disrespect! This place is absolutely awful, from the case manager "worked hard to find him a nursing home" to be in to get out of the hospital. After he stayed in the hospital for a few weeks, he was released to a nursing home for a day and then returned after the nursing home was lied to about his condition. The case manager LIED to the nursing home about what he was capable of doing as well as his behavior. The nursing staff was very friendly and knowledgable to the entire family but one of the main problems was that they never talked to each other (including doctors, who never talked to the family about what was happening) about the treatments happening during their shifts. After he was transferred to another hospital, we talked to the case manager to better understand what happened with the horrible treatment and asked for her name, she replied "all you need to know is Jean." These people treated my entire family horribly, never telling us what was going on with my grandfather before they did it. We are NEVER going to deal with this hospital again!!

How awful! 2 days ago my husband got discharged from this hospital by his primary doctor while he was still ill, they moved him to a nursery home and he isn t eating. How can a doctor give an order to move a patient when he isn t well ?!

My visit to Lewis Gale ER was great. They were extremely quick and courteous. I was very satisfied and would recommend this ER to others!

I have VERY SEVERE ASTHMA.. I have been admitted into Lewis Gale 51 times with asthma attacks. The care that I get here is top notch. I have been referred to both MCV and UVA by my pulmonologist to have outside eyes look at my case. When I am in the hospital nurses treat me like family. They are constantly making sure I have everything that I need. In July 2015 I died and was airlifted to Lewis Gale where I laid in a coma for 10 days. I thank God for my Lewis Gail family. Because that's how I'm treated...... LIKE FAMILY

Great experience. Everyone was very nice and helpful.

I have been sitting in a room for 2 hours and no one has came to check on us. This is ridiculous.

Clean professional facility that truly puts the patient first. Every single professional from the CNA's/RN's to my surgeon and surgery team were amazing and truly made me feel at ease before my procedure. Hopefully I won't have to return too soon, but if I do it will be to this facility! Wonderful, wonderful, wonderful medical professionals!

Way better than the Carilion system. I'll never go back to a Carilion hospital for as long as I can help it. Lewis Gale took me right in at the emergency room when I was very ill while Carilion just made me wait for over 4 hours and stuck me in the Covid room with a bunch of sick people coughing with their masks off (I didn't have covid but the chances of the other patients giving it to me were insanely high). I never got taken into a room at Carilion so I left. Lewis Gale took me into a room within 10 minutes of arrival because they knew how serious my condition was - Carilion couldn't have cared less if I died in the middle of the waiting room.

Always have a wonderful experience. The Doctors and staff are caring and truly interested in making a difference. They don't rush you in and out, but take as much time as needed to spend with the patient.

My Grandfather was put in the hospital a few days ago and passed there. Through the time me, our family, and my Grandfather was there, the nurses did not know what they were doing after we told the over 100 times what was wrong, also they waited last minute to do something. The Majority of the staff was disrespectful, but there is few that were most helpful, very nice, actually listen the first time, and do everything humanly possible to help everyone. We would extremely thank Dr. (Jennifer) Mark for caring and working her hardest!!! She knows what she is doing!!! PLEASE remember tell them before you send a patience to Lewis Gale, tell them the main problem first with every single problem. Most of the nurse will intentionally avoid what your telling them whats wrong. I would hate to see any other person or family go through that experience... Hope this helps with your situation!

Dr. Stewart is top notch! Wouldn't go anywhere else.

All of the staff from house cleaning, food service, nurses, to surgeon were all kind, friendly, knowledgeable and helpful. The discharge process was incredibly slow. Doctor said I was released to leave at around 12pm. I didn t get my paperwork until nearly 5 hours later. That was a little ridiculous

The nurses and doctor were nice. They were on time and very efficient.

Everything was done professionally and well and timely...
Dr. Sam Williams
Salem, VA

If I could give 0 stars I would.
The staff at this hospital is garbage. They have no care for the patient and do not even bother to talk to other nurses/doctors or check the patients chart.
The attitude that is given when simple questions are asked is disgusting.
There is no concern or care.
Profit is the only thing happening at this facility.

The doctors and staff made our stay so amazing. Customer service, patience, caring and loving attitudes were shown to us by Everyone! We could not have asked for better service. The food was 5 Star as well. We were treated like Royalty and we are so grateful to everyone. Thank You.

Wonderful place , people ,food just overall a great.

Lewis Gale no longer my "hospital of choice". Perhaps necessity, but not choice. I will be contacting their administration about poor experiences with my mother-in-law recently as well as myself 4 years ago. I will re-post once I have given them a chance to respond to me. However, they have put my wife, herself a knowledgeable nurse, through absolutely undue and disproportionate stress in their premature discharge of her mother. Their assigned at-home healthcare professionals have confirmed that Lewis-Gale did NOT act appropriately.

The visit went well from beginning to end.
The Medical Center was well organised to keep individuals safe regarding the Virus.

Didnt bring me dinner. Didnt come check on me mine you i was on suicide watch.very poor additude. Didnt inform me that they canceled my bed.

Staff is friendly and courteous. You don't have to wait long.

Without going into personal details let me just say there is a reason LG is such a small hospital and RMH is a major hospital. It's all about Vision and patient care

Lewis Gale nurses and other staff were friendly, helpful, and professional. Registration was quick and easy. I had a special request and the technician made it happen. I was very thankful for their understanding.

My stay was wonderful overall. The only issue I had was with the lab phlebotomist that came and took blood during my preop. She was rude she was uncaring and she jabbed me and still a week plus later I have a bruise on my arm where she did not take the care to take blood from me. All of the other experiences I had with all of the Lewis Gale staff were wonderful except for her.

Excellent from admission to discharge. Every employee was professional and portrayed a caring attitude . I am a Registered Nurse myself abd would love to work at such a facility. Unfortunately, I live too far away. I will recommend this facility to everyone I come in contact with.

I can t say enough of how nice and helpful everyone is. Dr Wexler is the best!

I had a very good experience with Dr. Nelson and his nurse Melinda. Melinda worked tirelessly to help get my scan approved by my insurance company, While taking time from her busy schedule to call and keep me in the loop.

I ve had many Drs. appointments at LGMC & I never have to wait if I m there at my appointment time. Everyone that I m in contact with are always pleasant & helpful.
I ve also been to their ER & appreciate how quickly they have gotten me in to see a Dr..
I wouldn t want to go to any other Hospital.

Absolutely amazing facility!!!!! As a healthcare worker, I am pretty hard on the way I am treated at other healthcare facilities! LewisGale did not disappoint!! The ER staff was amazing!! Being that I visited their ER twice in 12 hours I can definitely say they handle a busy ER pretty well. I felt cared for and listened to! They quickly cared for my needs and made sure I was treated accordingly!!

Took my father here because he collapsed at home and was throwing up blood after being in the ER for over 5 hours they came to the conclusion that he had low potassium (even i said it was BS) 2 weeks later rushed him to RMH (was not taking him back to LG) for worsening symptoms, they immediatly admitted him for liver failure and bleeding in the esophagus he died a little over a month later. it took those drs not even an hour to figure out what was wrong with him and all Lewis gale could come up with was potassium deficiency after 5 hours ive had more family members die at lewis gale then anywhere else and really feel like those "drs" and i use that word loosely should really be looked into cause either they dont care or they dont know what they are doing. Idk how throwing up blood is saying oh eat a banana everything will get better.

Everyone was skilled, efficient, and caring. The hospital was comfortable. My stay there was as good as a hospital experience can be.

I arrived a bit early and enjoyed the peace and quiet. The nurse was very nice and pleasant. She got all the information that the doctor would need for the visit. When the doctor came in, he, too was very pleasant and caring about my heart. I know that when I have problems with my heart, that he will take is seriously and take care of it.

I liked how they handled protocols for social distancing and cleanliness procedures. Top notch! Thank you

I have never been treated so rude or unprofessional by any medical facility. I do not recommend this facility to anyone!! I am grateful I am from another state where they do have excellent medical facilities. You are treated as a human being should, with kindness, concern and professionalism.

Excellent service! Recently had a manipulation surgery with Dr. Durham. Had some difficulties during anesthesia however Dr. Carter and his team took care of me phenomenally!! The post op recovery nurses were amazing! The ASU staff was great!! They even sent me a get well card after my surgery which meant the world to me!!

I went to the er department 2wks ago, and was treated very well , by everyone. The doctor was amazing and help with my pain rt away didnt treat me like I was there just for that like rmh does ,and I finally got answers !!! And didnt have to wait the whole day to be seen .

As always, I never have to wait for my appointment with Ruth Peevey, FNP-C. From the moment our appointment begins, it is obvious that she has studied my file and is up-to-date on everything she needs to know. She asks questions, makes suggestion and discusses options. She listens to what you have to say and together a plan for your care is developed. She is knowledgeable and caring and I hope she will be my FNP-C for many years to come.

Prompt and efficient service . I was very pleased with care I received. Would recommend to anyone that is need of your services.

Our experience with LG and Drs and nurses and staff was awesome. It's the first time we have been or used LG.

We arrived at 7pm tonight. My fiancee was having abdominal pain. It took 5 hours for them to do blood work and a CT. They never gave us a room, yet they gave everyone, and I mean everyone, who arrived after us a room. We sat on a stretcher in the hallway for over 5 hours watching people come and go while we just sat there. I understand that hospitals are busy at times and it takes a while for things to get done but this was ridiculous. We felt neglected many times, ignored even. This was a horrible experience I wouldn't wish on anyone. I'm still here at the hospital waiting for them to get the IV out. It's currently 12:19am.

Update 7/31/2019 In response to your reply. If calling you and discussing my concerns actually made a difference, you wouldn't get negative reviews like the one left by me.

I was seen in the ER today in pain from a kidney stone and UTI (with severe pain and blood in the urine)! We usually go to RMH, but with flu season in full swing and the ER wait time being so long, we figured we could get in faster at LG! My husband and I were both very disappointed in our experience. While there, an adult male pulled his IV out and waked out of the hospital and re-entered thru the ER doors! He seemed disoriented! When they took him back to his room, not one person had noticed he was gone and what he had done!

Not one person asked me if I was on any medications, didn't ask about my medical history... they started an IV in my arm (but it was never used! No fluids, nothing for pain! They only drew blood from it!). We were there over 5 hours and was not even offered water or anything for pain! I have never had such little contact from nurses in an ER and NEVER not been asked about my medical history or what medicines I take!

A majority of the people in the waiting room was there for something mild (a cold, sinus infection, rash, etc). There were only a few people there for emergencies or extremely sick or in pain! I'm so shocked how many people came to the ER, when they could have gone to velocity care! They took away valuable time for those in true need of ER treatment! When I asked a worker about this, they shook their head and said, " they come here so they don't have to pay"! I'm so disappointed that people have come to this! It is so unfair people use the ER like this, taking away precious time and care, needed for true emergencies!

Excellent surgeon: Dr. Robyn Hakanson and her assistant, Christian Conrad (Orthopedics). I give Dr. Hakanson five stars for her amazing performance, genuine concern and patience. I give her my highest recommendation. I was so amazed by my recovery room team, especially Nurse Somer Montgomery. She and her team treated me with exceptional care. They also kept in close telephone contact with my husband. The anesthesiologist, Dr. Wesley, was very comforting and knowledgeable.

Although my discharge nurse was rushing and impersonal, she apologized. The physical therapist was good. The occupational therapist came at the same time the discharge nurse came which was an unorganized time; she left abruptly; I am not sure what her role was. Aside from the disappointment with my discharge nurse, I was truly comforted throughout the night by Nurse Mary Aline. Had it not been for such an impatient, impassioned discharge nurse, I would give 5 stars. Overall, I am grateful for my surgical team and God s grace and healing. I called the cafeteria the day of my discharge to thank them for such delicious food.

Very frustrating experience. I had an outpatient surgery, needed to stay for observation, and my belongings were kept on the floor where I prepped for surgery. After was moved to a room two floors up, I was not able to get my things including my cell phone until I had family visit 6 hours later. Nurse line for feedback was covered with a computer so I couldn't use the landline to call that. Also understaffed but the ones that were there were incredible and attentive. Top notch medical care from the physician and support staff.

My experience was great, Dr. Mark Gustafson is a awesome, doctor
He. talks too you, and explains everything and answers our questions, hadn't had s doctor like him in years. This Medical Center / nurse . and everyone was polite Helpful.

Wanda Manning

I went in for my annual mammogram and everything was absolutely stellar at the breast imaging center but with masks on, when I arrived to the building and told the person where I was headed he couldn't understand me. It was kind of funny and a little embarrassing I kept saying "breast imaging" "mammogram" and he had no clue - but finally the woman next to him knew and guided me but of all things to have to say louder and louder!! It's just the times we are living right now. No worries.