Lembeth Weeping Tile Reviews

They were always on time and they know what to do. I have been living in a home almost for 10 years, weeping tile done by LENBETH. No single leaking in the basement. Thank you

I inquired about a window well installation in sept 2019. We communicated via email mostly and I also phoned to ask while it was taking so long to order the window well and to get it fixed. I got off the phone with the lady and she said she would phone me back and see what was going on. No phone call, no communication. I sent photos to the company so they didn t have to come to my property as they were busy. I was backlogged and no communication from their end. I contacted them again mid November and they say they can t do my window well, because they re too busy . I have never ever been denied a service before. I am disappointed. This company communicates very poorly even after I got a quote and put an order in for a window well and installation. Price was quoted for $308.11 + Waste of time. I would not go with Lenbeth Weeping Tile as they won t get the job done.

Lenbeth has done three of my houses now. Never any issues. They have a great reputation and it's been well earned! Great service, quality, and very responsive! Highly recommended!

I used Lenbeth last fall for residential repair. Great Service - Exceeded my expectations. Highly recommend.

Drive by frequently seems they have a large supply of pipe available cuz

During an interview, was told I was someone that could benefit the company. To wait for a call to come the previous Monday or Tuesday. No call, so I assume my time was their's to waste.
Thank you for not calling, I feel like I dodged a bullet!

We have done business with Lenbeth Weeping Tile for over 10 years. They have always been a great customer and represented our products in the most professional manner. They are a very trustworthy and honest company. You can't go wrong with Lenbeth.

Short review:
Lenbeth window wells has over 100% markup on window wells from their supplier, and took seven and a half weeks to get me a product that their supplier can make in one day (I checked). They have terrible customer service, no accountability, and literally told me they re not window well experts.

Long review:
I tried to order a custom window well with a 12 projection so that I could fit a wheelbarrow into my backyard. I called to get information and was quoted a price for the window well installed by Lenbeth, as well as a price to install it myself. As I ve never done this before I wanted the experts to install it.

I called back and was told that they can t install it because it s not to code. It s not going on a bedroom, so the minimum projection doesn t apply, but ok. The manager said that since my basement is unfinished they don t know that it won t eventually be a bedroom. That s fine I ordered the window well and prepared to install it myself. They said it would take 2-3 weeks to arrive.

It s important to note that Lenbeth installed the original window wells when I built my house a year ago, and so I asked them what size I needed. They quoted me a size, which I trusted since I assumed they knew what they were talking about. They asked me no further questions about the window well. I asked if it would fit on the existing bolts and was assured that it would.

Three weeks later no window well. I called back and they had forgotten to place the order. They were courteous about it, and I can understand with COVID that things can be forgotten about. They said they d try to get it expedited.

Four weeks later still no window well, so I called back to follow up. I was assured that it would be there soon. Eventually it arrived on July 20, 2020 almost seven and a half weeks after I had first placed my order on May 29.

I brought the window well home and it didn t fit on the original bolts. It was about 4 inches shy and not nearly flexible enough for me to bend it. At this point, recall that I was assured that it would fit and was never asked to provide bolt spacing. I called Lenbeth to sort this out and was met with a wide range of excuses, including:
- The previous owner might have changed out the window wells (I am the original owner)
- Your window is wider than normal (I got the window well sizing from Lenbeth)
- We couldn t know that the installers needed to stretch out the other window wells (Fine then ask me the bolt spacing. I m not the expert in window wells you are)
- We re not experts in window wells (Sigh )

After a 30 minute conversation the manager said they would check with their installers to see if there were any way to bend the window well, or if the supplier could do anything. As expected, nothing came of it. Not even an offer to provide a slight discount on a replacement window well.
My mistake, I guess, was in trusting Lenbeth to help me figure out what I needed for a window well. If you do call them after reading this review, make sure to know exactly what you need before attempting to make an order. As their manager literally said to me, they are not window well experts and can clearly not be trusted to provide guidance to other non-experts. At the end of my experience with Lenbeth, all I got was a window well that didn t fit and a $130 bill.

Update: I went straight to their supplier and got my window well the next day for $65. Now I m even more annoyed because Lenbeth has more than 100% markup and didn t even offer a 10% discount on a replacement window well. Their supplier, Superior Steel, confirmed all of my measurements, offered recommendations on sizing, offered to loan me a Hilti gun to install new anchor bolts, and stayed open a few extra minutes when I got stuck in traffic. I would highly highly recommend going through Superior instead of Lenbeth.

I called Lenbeth on mid of September to repair sumpbump well which they installed and didn't put gravol in it which cause to the sumpbump to be broken they came and give a price 300 cad and after 2 and half month they charged me 769 cad more than double price although it was their mistake

Have used Lenbeth for both commercial and residential projects and always great prompt service.

We have been a client of Lenbeth Weeping Tile, for many years and we have always found them to be extremely reliable, on time, and willing to go the extra mile to satisfy our company. We have never had any major issues with Lenbeth over all the years of service. We do not hesitate to recommend them to any company or individual requiring their services.

This company was amazing to work with. From the receptionist to the manager to the technician, everyone was very helpful. We had a crack in our foundation that we needed to get fixed on a very short time period, and Doug was able to get everything done for us within one working week. I would recommend Lenbeth to anyone and will definitely use them in the future.

Installed a Window well drain and it did not drain my water that was filling up in my well. Paid $600 for nothing. Owner did not come by to inspect the drain after he came back from out of town. Had to use a pump to get the water out. Ran it all night. Very disappointed. People don't get back to you in a timely fashion.

Great Service on a foundation crack which led to a spring water leak in my finished basement. Fixed within 2 days including 2 visits. They got me fixed up before the snow melted to much and created more damage! Prompt professional service. Would highly Recommend!