Legend homes Reviews

They do offer what seems to be affordable homes which are advertised at affordable prices and home owner warranty to put the buyer at ease. You ll find out quickly the warranty is next to worthless.

In 4 years of living in our new construction build, we have experienced 3 failures to the air conditioning unit totaling out of pocket expenses exceeding $2500. Several windows had broken seals which yielded a cloudy film being left between panes of glass. The vents on the roof leaked rain water within 18 months of a owning the home causing some internal water damage to our home. Each time when we inquire with them, they are slow to respond and tell us our repair is not covered by the warranty.

We took on a complete remodel of the home to remedy all of the craftsmanship issues which existed due to shoddy work. These homes just go up too fast and there is a lack of attention to detail and/or quality of work.

Now with the remodel behind us, our home is great with no lingering issues but you shouldn t have to spend 10 s of 1000 s on a home that is less than 5 years old to make it right. Last point, when it s not right for your customer, you should do everything in your reasonable power to make it right. This is where Legend just misses the mark.

UPDATE: Shortly after posting this, the builder reached out to discuss our concerns. While that was appreciated, all prior efforts to work with Legend did not yield any outcome where they took responsibility for shoddy workmanship much less any action to remedy what we felt were warranty related issues, For example, when you have an in warranty claim with an air conditioning unit, you should not have to pay hundreds of dollars in labor costs for someone to come out to replace an in warranty part.

After several failed attempts across various levels of leadership at the builder, we gave up on them addressing our concerns and hired our own contractor to do so. The purpose of my post is to ensure people understand the warranty the builder provides doesn't cover what you might think.

We would like to thank Karen Nickell, Carlos Rodriguez and Randy Campbell and the entire Legends Home organization for being apart of the home buying experience. A special thanks to Karen and Carlos for addressing our concerns and over achieving our expectations. Their customer service was top of the line. With that being said, we highly recommend doing business with legend homes. We were highly satisfied with our purchase and think you will too. We give them a 5 star review and hope you will also!

I had great experience with Legend Homes. Katherine is the best and she is professional. Thank you.

Legend home is the worst!
We have MOLD growing in our vents & neither Lone Star or Legend home want to do anything about it.
We have a whole Neightbor dealing with this issue (Evergreen Villas) in Houston, Tx.
We ve also tried contact them numerous times but of course. They get back to us These houses aren t old either. We bought our house late 2018.

Bought a new construction home in 2017. House was built in 2016. Got some wavy sagging shingles. Big hole on the bird box. Asked them to come out and fix it under warranty. They told us they fixed it, but they didn t. They did fix something in the attic as requested. This builder has poor quality and no ownership. Not honest as well. I will never buy Legend Homes house.

Unfortunately I had to back out of the home as the utility easement prevented me from adding a pool. I must say talking to Tanya R made this process extremely easy in getting my earnest money returned. Beautiful home just couldn't suit my needs at the moment. My sales adviser Michael made the process extremely easy. I have no complaints. Other than that I would have been a Legend Home owner.

I truly wish I could say I was happy with the service and quality but sadly I'm not. From a backyard that has stayed flooded, 2 rooms that are 6-10 degrees hotter than the rest of the house, window frames horribly out of plumb, doors that close themselves that weren't covered under warranty, and the official straw the broke the camels back a hole in my roof that likely ALSO will not be covered under warranty. The only issue they fixed was a window that was leaking. I WOULDN'T recommend this builder to anybody.

Excellent customer service was provided by Sal. He answered all of my questions, and he shared a great deal of knowledge about the community. If you are looking to purchase in the area, I would definitely recommend Sal.

I purchased a home last month by this company in Maryland. Before the purchasing process I sat with a sales person named Katherine and we agreed over the installation upgrades to my flooring and I chose carpet flooring that matched the furniture that I was planning on purchasing for my home, also I payed extra for this upgrade service. The day they installed the carpet I went to see the final look, and I was surprised that it wasn t the same carpet I chose, it was a different color, different thickness, and had a lower quality than what I was promised. When I contacted Katherine about this issue she told me that all the homes in this neighborhood had the same carpet, and she couldn t do anything about it. Eventually I did a walk in with the builder and I asked again about this carpet and he told me that there are 3 different option I could ve chosen and one of them was the option I chose at the beginning. Again I contacted Katherine and her explanation was that they were trying to cut costs which did not make sense due to me purchasing this upgrade with my own money, and I reminder her from the beginning that I ve already chosen the material and color of the carpet but she ignored my requests. Without my knowledge they installed the wrong carpet and they refused to fix this issue. Now the carpet I have in my house doesn t match the furniture I purchased, and I m not happy with the color or material they gave me. I ve been trying to contact them since last month about this issue but nobody has been answering. I m hoping that they will do the right thing and install the carpet I paid for because I m dealing with a large company that should care about their reputation and should be honest with their customers and deliver the right service.

Service: Install flooring

Mr. Sal Hashmi is AMAZING, he keep you updated with the progress of your home. His communication skills are top notch, he replies back within a timely manner, and treats me like I am family!! I m so ecstatic to be a home owner soon. He is making this an amazing stress free process. Thank you Sal Hashmi for the OUTSTANDING experience.