I purchased a home last month by this company in M...

I purchased a home last month by this company in Maryland. Before the purchasing process I sat with a sales person named Katherine and we agreed over the installation upgrades to my flooring and I chose carpet flooring that matched the furniture that I was planning on purchasing for my home, also I payed extra for this upgrade service. The day they installed the carpet I went to see the final look, and I was surprised that it wasn t the same carpet I chose, it was a different color, different thickness, and had a lower quality than what I was promised. When I contacted Katherine about this issue she told me that all the homes in this neighborhood had the same carpet, and she couldn t do anything about it. Eventually I did a walk in with the builder and I asked again about this carpet and he told me that there are 3 different option I could ve chosen and one of them was the option I chose at the beginning. Again I contacted Katherine and her explanation was that they were trying to cut costs which did not make sense due to me purchasing this upgrade with my own money, and I reminder her from the beginning that I ve already chosen the material and color of the carpet but she ignored my requests. Without my knowledge they installed the wrong carpet and they refused to fix this issue. Now the carpet I have in my house doesn t match the furniture I purchased, and I m not happy with the color or material they gave me. I ve been trying to contact them since last month about this issue but nobody has been answering. I m hoping that they will do the right thing and install the carpet I paid for because I m dealing with a large company that should care about their reputation and should be honest with their customers and deliver the right service.

Service: Install flooring