Legal & General Group, London Review

I was looking into investing in this company until I read the reviews. No way!

I was going to stay with them for my home insurance, but had to wait an hour for them to pick up the phone! Seeya!

Absolutely lovely building and friendly team of staff who organised the STEMettes event for you girls aspiring in this field.

Legal and general have been around for years What is the point of life insurance if we don't have a future look at the time is now Extinction rebellion and friends of the Earth greenpeaceMy late father with a independent financial adviser who only dealt in life insurance pensions and mortgages he will be the 1st to say he does not have a business in him or what is the point of investing in a future if we don't have one the end of the world is 9 if that is true we need help I have started by getting rid of plastic which I was in the Bournemouth daily echo for and I have been purchasing land by the world land trust to hopefully protect the rain forests and just basically any forest or trees. I am stumped at the pollution in the rate of pollution at the moment it needs to stop to come-on guys please plan sentries go green help the children of futures teach the world-and let them lead the way full of the beauty in sand gave as a sense of pride and the beauty that you possess inside let the children's laughter make it easier I decided long ago never to walk in anyone's shadow if I fail if I succeed at least they're live in dignity because legal and general are the greatest let the children's laughter and stop the baby crying

LGF are the worse insurance company, water flooding claim was made in February 2020, left the home owner without heating or hot water for over 6 months and homeless. LGF have ignored all correspondence but made a fake Police welfare check against the claimant, they have caused extreme distress, forcing further action and a social media documentary of on the aversions against the claimant

Hi Hayley
Thank you for your reply, however; after 70 pages of emailed correspondence to LGF and the CEO Mr Nigel Wilson, who all have ignore the claimant, what can you do to settle this claim. Wait for the video documentary that will be uploaded to all social platforms

If you like dealing with lots of confusing online forms with answer options that don't include what your answer is. You enjoy waiting over 2.5 hours on the phone to speak to someone and aren''t bothered about being refused a claim over rigid minor details then this is the insurance company for you.

Don't bother with a calling them for life policy because if you have disability like my half who is deaf, they cant go ahead with the policy because he cant speak over the phone with them. It is really disappointing and frustrating!!

I have be hanging on the phone for pet insurance for more than an hour, not exceptable , unfortunatley they all ready have my money on other policys,time to change to a company that will answer the phone .

Legal and general insurance has got to
Legal and general insurance has got to be the worst insurance service on this planet. They are awful in dealing with claims. They pass you to a company called claims consortium which are terrible and incompetent and avoid dealing with the claim altogether. It is a scam they run to avoid paying out claims, as when you ring legal and general they refer you back to claims consortium. I had the policy cancelled in the end and would avoid them like the plague. Hope they go bust.

Legal & General is a Insurance broker / Company based all over the UK , where you can take Insurance's & policies out.

Took out insurance over the internet. They do say you find out how good your insurance is when you have to claim. Sadly house was burgled and they refused to pay out for an item in the garden which was damaged. Claimed I didn't have cover for communal items.

Was then left for six months with a window which could not lock when you went out; due to the company they use not reading the full specification. It took four visits for the window to be fully fixed. It was only on the second visit the correct frame was fitted although the glass was plain and at last I was able to secure the house properly. On the third visit they actually got the leaded lights with the correct pattern but the gasket was the incorrect size.

From start to finish it was a complete nightmare.

After the 'press 1' etc, the phone was answered quickly by a professional and friendly customer service lady.

awful, when it comes to a claim they don't want to know. should have read the very very small print!! wont be renewing

They are appalling. They will try everything they can to avoid paying out a claim and their staff will keep stalling you. They are also very expensive. Avoid yourself an headache. Stay clear of Legal and General.

I think the claim of "they do everything to avoid paying out" holds true

An absolute discrace there call centre is rubbish so don't even bother calling they don't help and u wait 30 minutes to get through to someone so have some free time I wasn't informed that I even had a pension with them that I don't want and then they don't give me my money back its my money what the f

Awful experience a company of this size attempting to rip off my recently widowed mothers pension. and fob me off . lack of proper staff training , lack of empathy . still on hold ! I wont be making any further investments here.

At least it's not easy with this company to update my address over the phone if we move addresses within 13 weeks. They asked me to write a letter if i want to update my address as I have moved out from the previous address after 7 weeks after I moved in.
The law is "anyone must update their contact details as soon as they are changed". Updating the address is very stressful mentally, physically and financially as well as moving in and out of houses, when people have to face such difficulties.

Wrote to customer services (several times)as an existing policy holder via e-mail over two + weeks ago. Heard nothing! Will take my business elsewhere to a company that respect and value their customers.

The worst insurance company I have ever been with. Do they actually read any reviews and take any action about their behaviour? Had buildings insurance and had a water leak. They did everything to avoid paying out the full amount and in the end I gave up.
They then pass you onto a third party Claims Consortium who you think couldn't be any worse, but surprise they are.
The surveyor attended after a major leak and wrote some evidence of damp? The place was saturated.
They dispute the fact I had kitchen tiles and said it was laminate. They decided to ask Mark from Poloygon to check on his next visit! Polygon signed off the floor as dry when it clearly wasn't and had to get a dehumidifier out of my own money to dry further.
They disputed a kitchen cupboard despite me sending pictures, however the staff turnover is high so you don't really know who is dealing with your claim.
You call up Legal and General or Claims Consortium and you will spend ages getting through.
Avoid them and invest your money elsewhere. They don't deserve to be trading.

Went on line to my account to change my details as moved home. Got a message asking me to telephone them straight away. Kept waiting on the phone for an hour and a half with no one answering.
Another company playing the Covid card to excuse diabolically poor service.

Just an update on above today Friday 2and October. Received an email from a lady called Hayley saying she would sort out problem giving me an email address to contact her on. Sent her details this morning, now gone 4.00pm no response.
Also left a telephone message by Katie saying to ring legal and general, did so at just gone 4.00pm today and told there by a woman who answered the phone that she couldn't help me and there was a minimum wait time of 45 mins.!!!

What a liberty! Don't do any business with this company Legal & General! They refused to pay back what they owed me whilst paying dual insurance (paying for 2 policies at the same time in the same year) !! They request the impossible task of getting the other company to stamp a form and return to them! They know it is highly unlikely for another company to fulfill their criteria and they use it as a "Get-out-of-Paying" clause! NOT IMPRESSED!! BE WARNED!!