Legacy Nissan Reviews

Friendly and have always helped me get the car that i wanted. I love the people at this dealership!

This is the worst experience I have EVER had at a car dealership. I don't know how most salesman work but being rude to your customers is not the way the sales should work. My family and I drove two hours after work to see a SUV, and to be treated like that.... well it speaks for itself.

Nice guys, always fast and easy to work with. Oil changes are a little high, but worth it. These guys deserve a 5 star rating. (Service Department)

Would give it a negative. Lied to get us to sign and overcharging us with fees. Avoid this place the are people looking to prey on others. $5000 in fees on a 2011 altima wth! I will never buy from them again and i recommend going elsewhere for vehicle's.

excellent, fast, friendly service. Service team-especially Terry, was great

Dustin Barnett was very helpful he made choosing my car a great experience

Service department may have prevented me buying another Nissan! They argue everything that is supposed to be on the warranty.

Legacy nissan, gets it done. Very reliable an Trust worthy. Mr Gilmore knows his stuff. He follows up with you to make sure you the customer is satisfied. Thanks legacy Nissan.

Absolutely one of the worse experiences I've had with a dealership. Have had multiple issues with the vehicle was told I had a warranty but each time I call they say I have to have it towed to them which is over a hour a way and they still can't guarantee it's covered. Currently weighing legal options do unmet contract promises.

Dustin made me a great deal I just couldn t pass up! Thanks so much to Legacy for going out of your way for me!! Totally recommend Legacy of London! Love my Nissan!!

I had broken inner fender and Kenny got one ordered and replaced for me and took good care of me

I love my Legacy Nissan! These folks will bend over backwards to make sure they take care of you. The staff is always friendly.

Prompt service and everything was great afterwards.

I went into Legacy not having any idea what I wanted. Dustin Barnett is definitely one of a kind. He wasn't one of those push over salesmans, and answered any questions I had and I ended up in the best vehicle for me!

Thanks Legacy

Helped me in time of need. Some of the best people you will meet. Thanks so much!

Great place to purchase a vehicle..A+ service. Thank you to Ben Johnson and Bryan Roberts

Lack of information! Took FIVE HOURS to preform a 2 hour task. Wasn t even sure if they had the part and only got informed once every 2 hours I was there! Will not be back!

Went with a friend who needed a smart chip key. Had it done pretty fast

Every experience I have with Legacy Nissan is superior! They are outstanding workers, always courteous and very helpful.

Legacy Nissan always provides prompt and excellent service for all my automotive needs. I always recommend them to my family and friends!

Exceeded my Expectations!
I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Andy & Jake took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE. Jake even took the time to make sure we knew how everything worked and was set up properly even as far as connecting the blue tooth with my phone, etc. I highly recommend Legacy Nissan. It was well worth the hour drive!

Great customer service will be back to buy that truck

Top Rate Dealer! Great selection and wonderful staff. Edward and Karen Hyde are the perfect people to do all car buisness with!

Staff was excellent to deal with and we left happy owners of a new truck!

Service was great! Paperwork was easy. I ve already recommended them to several friends looking for a car

The salesman I worked with, Bobby Ayers was wonderful. He did everything he could to help us and was very friendly. Would definitely recommend him. We had a really great experience with Legacy Nissan.

Always quality service. very helpful and nice people. Clean place as Well....

Had heard stories on this place and didn't belive them until one day when I was up there back in the winter and they were literally beating some dude up in the parking lot lol all seriousness and I was like well I'm out of here. I ended up across the road a few days later and made my purchase.

Hands down the best car buying experience I've ever had. And I've purchased countless vehicles over the past 30 years.

The guys at legacy Nissan were awesome especially Jessie Hyde and Bryan in finance!! They did everything they could to get me a good deal on the car of my dreams and they did they best that they could for me!! I d definitely recommend you guys!! You do need to get onto the cleanig crew though!!

Highly recommend Legacy service and staff. Nissan not so much after a denied warranty claim. How is any water in a headlight under the specification limit?

Rick and Bryan did an awesome job and took care of me and my wife, she loves her new Rogue!

Great service and people to work with. Kenny is awesome.

These ppl are great will help you anyway not all about the doller.....

This service dept. Is second to none. I have been buying late model and new vehicles all my adult life but this service dept. Is the best I have ever used. The men are well trained at what they do and they all seem to work well together to the betterment of the customer. I would trust them with my vehicle any time.

Everyone is so friendly; knowledgeable of services.

Service on your cars if not under warranty to high. When I bought my 2014 rogue here. They said on the phone they would give me 17000 for my trade in. When I got there the haggled me down to 13500. Then when I bought my rogue there wasn't any spare tire or Jack in the vehicle. When I told them about it they said they were going to put one in there. Come to find out later it was a spare tire that fit a 2013 rogue and wouldn't even fit my rogue. But didn't even find this out until I needed the tire.

My wife and I were thinking about buying a new truck, so we stopped in at Legacy and met a salesman named Dustin Barnett. He was very friendly, patient, and knowledgeable and while we didn't buy a vehicle that day, when we do buy one, it'll be from Mr. Barnett at Legacy Nissan in London.

Very helpful, they go out of their way to help you. I am so glad we bought our Nissan here. Looking forward to buying the next one!

I am very pleased with Legacy Nissan. We had to have some warranty work performed about a month ago and they stood behind their warranty. I would definately recommend Legacy Nissan in London, KY to my family and friends. I would also recommend purchasing the extended warranty. We had to use it and it saved us over $4,000 in repairs.

Have purchased several vehicles over the years, Love doing business with them. They are very courteous and will help you get the best possible deal.

These guys did everything they could to get me in a car....thank you so much gentlemen!!! I am absolutely in love with my new car

They were very nice and knew what they were doing the one I talk to in service was Terry

Just picked my Mustang up and it looks amazing! $125 full detail and it looks brand new! Thanks guys! :)

Jesse hyde is a great salesman, finance dept is awesome to. Worked out our deal in just a couple of hours, stayed late so we could take it home and no one complained. AWESOME DEALERSHIP.

Dissatisfied with my experience buying there, but Mitchell and the rest of the guys at the Service counter make up for it.

I am very pleased with the service. ...wonderful staff ....Dustin Barnett was the salesman he did what he said he was gonna do....

I bout a used van there 5 years old. Great vehicle. In 9 months had no troubles. I'd highly recommend them . Honest, trustworthy, they'll do you right.

I ve had my Pre-owned Nissan serviced here for the past couple of years and the service department is top shelf. The employees treat us well and the service department prices are very competitive and fair. When it comes time to replace my Nissan, I ll more than likely purchase my next one here.

Watch when trading in a vehicle. What can I say they are a dealer. I only have warranty and oil changes done here.

They gave us a really good deal on a battery and even carried it out to the car for my husband.

My sales rep rick Frederick was awesome he got me the best deal on a car, and was super nice, I will definitely be back and recommend them to my friends

What car buying should be...they have good prices and a solution for anyone. Sorry I have to amend my rating but it must be done, I purchased a brand new Frontier SV with the Hankook dynapro HT tires on it, the tires were fine the first 9k miles but then had to be rebalanced every few weeks due to the shaking of my new truck, I know they are supposed to be top end tires but these are junk, the ones on my nephews 2018 frontier are junk and he has already replaced them. Ive been to Legacy 3 times to get these taken care of but have been pushed aside all 3 times and once my truck was on the lift, tire off the truck and I was still pushed to the side for someone else. I have lost almost $500 in overtime due to these junk tires so I guess the moral to this story is...DONT BUY A FRONTIER HERE WITH HANKOOK TIRES, OR DONT BUY A NEW VEHICLE HERE WITH HANKOOK TIRES.

The service department do excellent work.... Shout out to Kenny and Mitchell for going above . thank you

Bought my 2012 Altima SL a few days ago. Very happy with it, thus far. Sales staff was very helpful in my 2 day search with them. I told them what I wanted and they were very helpful getting me into the exact car I wanted. Only complaint I have is, I noticed a pretty good chunk of the rear taillight was missing. I went back 2 days later to see if there was anything that they could do for me, but there wasn't. Its not much of a complaint, since its really my fault for not noticing before signing the papers on it. Overall, great service, very friendly, very accommodating. I'm very pleased with my new car, and have already recommended Legacy to a few friends/co-workers that are looking for a new car.

Great experience. Very personasble and easy to talk too. Didn t try to sell me something I didn t want and the whole process went smooth.

Bought a lemon of a vehicle pushed bs promises of warrantys to my husband and I but refuse to help us. We've spent 3000 out of pocket in less than a year on a pos journey

I was traveling home to Indianapolis from Myrtle Beach with my adult daughter and 10 month old granddaughter when we hit a very large pot hole on the interstate. It resulted in the wheel and tire being damaged. We had left vacation early to get home to my father-in-law who is in hospice and with this incident we were afraid that we may not make it in it time. We drove to Legacy and Wes and Gerald greeted us. They were absolutely amazing. So professional but they really and truly cared. They were concerned for our safety. True southern gentleman. They were able to put the spare tire on and get us on our way very quickly. And yes we made it home safely and in time to see my father-in-law. God was watching out for us no doubt. These gentlemen need to be recognized in some way or given a raise because they went above and beyond to help us. Thank you Wes and Gerald!!!

Wes Sizemore went above and beyond what any other service department would do for you, we were broke down and from out of town with three little kids. He figured out what the problem was and got a way to fix it.

Jesse Hyde was extremely helpful in finding just the vehicle that we wanted. We appreciate it so much AND love our new Rogue.

Very helpful, and attentive to our automotive needs.

Best salesman there is anthony cima..hands down..great giy..

Service department was good very friendly and helpful. The mechanic not so much took my vehicle out and he stood as n smoked when he should have been working he can take a smoke break when he is due a break .

Great service. Professionals through and through. Highly recommend to anyone in the market to buy a vehicle for yourself or your family.

Love dealing with Legacy! They are very straightforward and honest. Keep up the good work!

Super easy process and overall an amazing experience! They really did anything and everything in order for me to walk away with the car of my dreams!

We went to Legacy this past Saturday needing to buy a second car but not really thinking we could due to some past credit issues. These folks are totally awesome! Not only were they able to get us financed they sold us a really nice car that came with a lifetime power train warranty and should last us for several years. They made the normally lengthy and aggravating process of buying a car very quick and pleasant, easiest deal we've ever done. I highly recommend the good folks at Legacy Nissan to anyone who needs a new or new to them vehicle!!!!

Great and honest guys in the service department! Daniel was very helpful and friendly!

The workers are really nice and seems to no what they are doing.

Very courteous staff. They were very willing to assist me and make sure I was able to get to work on time. The service department is great to contact the customer when to let them know the service is complete or if anything is wrong.

If I could give 0 stars I most certainly would. I called and spoke to them about a vehicle we wanted to purchase. I explained our ENTIRE situation (negative equity on a trade, what we wanted to keep our payments, & even let them go ahead and run our credit score before we made the trip over. I called 3 separate times to verify EVERYTHING we were asking could be done. We make the 2.5 hour trip just to be told by them that our payments would be $300 more a month then what they had told me on 3 separate occasions they could get it at. I wouldn t advise anyone to even waste your time going here. They will tell you whatever they want to get you in the dealership, even if you are making a 2.5 hour drive to get there. I guess they thought we would just accept the payment & go on...jokes on them though, we immediately walked out when they told us what we wanted wasn t doable.

Service technician was great to work with, and very informative with future preventive maintenance in the near future. Highly recommend this dealership!!!!

Friendly service from everyonein the service department!

Excellent service...been coming here for many years

Would give them a 0 if I could please people don't buy a vehicle here

This was the best car buying experience I've ever had. I would highly recommend Legacy for anyone in the truck or car market.

I would recommend legacy Nissan to anyone . They are the best car dealer place I had ever been at. They got me approved and went through all time and effort to make sure I drive away with the Nissan Rogue I picked out. Plus there employees all was great . Very friendly place, they treated everyone the same whether you looked like you had money or not. I really recommend this place to anyone who ask and I will tell everyone how perfect this place is. Even the sales person that helped me offered me and my daughter drinks or anything I needed.