Legacy air Reviews

HAD A BAD EXPERIENCE WITH THIS COMPANY, THEY CALLED ME FOR A SERVICE TO WHICH I WAS WILLING TO HELP OUT WITH AND WAS AVAILABLE FOR, HOWEVER THE LADY THAT CALLED ME DIDNT HAVE ANY OF THE 100% NECESSARY INFORMATION NEEDED TO BOOK THE JOB SAFELY AND AT THE BEST POSSIBLE RATE FOR HER COMPANY, SEEMED IRRITATED WHEN I ASKED THE MOST BASIC QUESTIONS AND SAID SHE WOULD GET THE INFO AND CALL ME BACK..... NEVER HEARD BACK FROM HER SO I CALLED TO FOLLOW UP, SHE WAS VERY RUDE AND SAID THEY GOT IT COVERED BY ANOTHER COMPANY. THATS FINE, BUT IF THE OTHER COMPANY SCHEDULED THIS SERVICE WITHOUT THE PROPER INFORMATION THAT I WAS ASKING FOR, THEN YOU TWO ARE MADE FOR EACH OTHER.

Have had these guys service my store a couple times because I couldn't find anyone better. I'm tired of getting ripped off. If their tech spends an hour in my store I get billed for 3 hours plus their trip charge. On average I get charged for 200% of what I can purchase a part for online on the first site I check. I had these guys come fix my oven. Two hours later my oven lot on fire because it wasn't regulating the temp properly. I called because I was pretty upset and tired of waiting to get their after hours lady. I tried asking her to set something up so someone would be out asap in the morning because it wasn't fixed. She told me she can't do anything other Than dispatch he after hours guy. I explained all I needed was for someone to be out first thing in the morning to look at it. She again said there was nothing she could do unless I wanted her to dispatch someone(useless after hours). So I said well I need to get this working so send someone out. When their tech got their I said I just need someone to come out first thing tomorrow. Billed for 1 hour overtime and a trip charge because their after hours lady was useless. The tech in the morning came and said "I dunno" let's just leave it for a bit and see what it happens. Billed for 1.5 hours and another trip charge. So in total billed for 3 trip charges and 7 hours of labor and my oven still doesn't work... The tech guys are nice. I love Sam. Haven't had them for residential, but don't use for business. These guys forget we have 20 stores and use oven guys all the time in other states. We know how much parts should cost and how much time it should take.

They can't fix my ice machine, can back 4 times and i got charged. The service manager is a idiot. He can't understand you need get it fix the first time. I hope the tech didn't get terminated.

Just seen the driver smoking a blunt in truck number 66 in Mesa on Alma school at 430pm Wednesday 8/1/18. Don't think I'll be using their services ever!

Haven't had their service, but I am reviewing based on a van with their logo that decided they needed to speed and cut me off this morning. Then watched as theyhe proceeded to cut off everyone on Broadway as they weaved in and out of lanes.

I figure if their driver's wreckless driving is any indication of their service, then they deserve the 1-star. Might want to clue your driver in on the fact they are representing your company even while they are driving.

This company wants all your personal and financial information before they will help you with any issues you may be experiencing. In spite of telling them my issue was urgent and I would pay COD, they refused and told me it may take several days to "process my paperwork" and then they could come out 'IF" a tech was available. If you need work performed immediately steer clear of this company. I highly suggest that Legacy change their business model and process paperwork in parallel to helping your customers.