Lee Valley Tools Canada Reviews

They have very good quality gardening and hand tools. Be sure to grab a number as soon as you get there.

Fantastic first time at the Ottawa store! Thank you Dave H for the great service :)

Friendly and helpful staff, and a wide range of quality products

their website is available in French and it is well translated, the process of ordering by internet and picking up at the store is excellent, good service and low prices,

My favourite store! Yes they have the routine stuff BUT so many unique and well made items. Fabulous staff. Often I buy unique gifts at Lee Valley for friends overseas!!

Great place for quality items.... get the catalogues

I love the store. The prepaid pickup could have been better

I have worked with the direct marketing industry globally (DMAB). In my view Lee Valley has the best catalog bar none. The photography is good, but the text (prose?) is more than a simple call to action it is a siren song. I could buy a good marking gauge in basswood with a plastic thumbscrew for less, but with can say no to a rosewood tool with brass inlay or a steel and brass tool from Veritas?
At a retail level the staff are knowledgeable and welcoming. Somedays I stop by just to see Martin to see/hear one of his puns ("Have you seen my key ring?" - yes a ring with a tiny key - all hand made in his workshop).
The courses are excellent and reasonably priced.
The fill in a slip of paper, hand it in and wait for the product to come from the back, system may remind you of Consumers Distributing. But... it keeps costs down, it is easy to find what you want and most importantly there are very few "out of stock" incidents.
Lee Valley is a Canadian success story and a family business that I really like to visit.

Great service and selection as always. Can almost always find some specific DIY item.

My partner and I went in to get a few items, and couldn t get service to pay.

We first visited the service desk but after 5 min without any staff coming to the counter, we gave up on the stocked items and went to the express cash with our self serve items. The attendant left as we approached, walked right past us, and did not return. We waited for 15 minutes with multiple staff walking past us, and us attempting to signal someone. During this time someone else approached the main service counter and was served right away. All I can think of that would render us so invisible to the staff would ve been our younger age.

In the end, we left our things at the cash and left the store, and are now repping our generation by ordering our list on amazon.

Great friendly staff. Lots of materials for projects. One of the few places to pick up neodymium magnets for physics experiments.

After a terrible experience at another hardware store, I went to Lee Valley hoping they could help me.

I showed them the kitchen cupboard hinge I needed to replace. Not only did the one person I spoke to recognize the design, he took me to a sample they had on display to confirm it.

Once he had confirmed the design, he provided me with the model number of the hinge and showed me how to get it from the warehouse. Ten minutes later I had the replacement hinge in my hand.

It worked perfectly.

Staff are very friendly and always offer their insight on whatever the project may be. Their recommendations have always been helpful to me

The store changed since the last time I was in. It was quiet at the time of visiting. Everything is electronic which wasn't a bad thing and the service was good and friendly. No line ups for cash which I like. I'll visit again.

Great place to find hobby, gardening, kitchen and renovation tools

Staff were super helpful even though I came totally unprepared

Employees are very friendly, knowledgable, and helpful

Bought some Gransfors axes here. Wish they had a shop like this in Montreal!

I'd give them 6 stars if I could. I was looking for an obscure replacement part for a complex kitchen corner slide-out shelf. Couldn't find it, but Bruce found a latch that will act as a functional equivalent. Great customer service!

A great selection of the specialized bits needed for various home improvement projects. The people here are very helpful and very friendly.

They also have a great selection of books related to gardening and home improvement. Very comfortable environment

I can for the lazy Susan hinges. I plan on coming back for Martin's hilarious puns.

Great store for unique and good gardening supplies.

If you need quality tools and professional advise Lee valley is your place to go. But prepair your wallet.

Great well-made, innovative products from extremely inexpensive to outrageously high end. Also a great website and catalogue. Staff are always courteous and helpful. Not just a place for unique hardware and specialized woodworking tools, but baking, kitchen, and gardening gizmos as well. Many are Canadian made, locally, in fact right next door. A selection of books on various related topics. I love this store, and have even enjoyed some of the courses offered at this location.

I've been struggling to track down a bandsaw blade and finally gave up on the big box stores. Lee Valley had several choices all in the length I was looking for.

I was a little confused about how the process worked, in terms of selecting and then getting the item I was interested in. If you've never been here you should know that the items on the floor are simply for display. You use either a computer kiosk or pencil and paper to write down the item number(s) you are interested in. Then you have to take a number and you will be called up to the stock room desk by an associate who will pull your order from the back of the store and take you over to the checkout area. The gentleman who handled this for me was great. The associates working on the floor were also amazing and quickly explained this process to me as well as welcoming me and showing me around the sales floor. Overall, I was very impressed.

Save time by looking up item numbers online even if you still want to browse the products in-store. You can also buy online and then pick it up at their express pick-up window. I didn't use this because I wanted to walk around and see what all they had.

Did not update on how long my order would take until I made inquiries.

Really sorry to hear about Lee. Every time I've visited I've had a great experience here. When you go in you just go up the the counter and ask for what you want and they go to the back to get it for you. It's a really easy shopping experience and the cashiers are always pleasant to deal with.

Great products and great selection for solutions for garden and woodwork. With the added optio s of kitchen fittings and hardware and home goods.

Great selection of interesting, high quality products for your house, garden or workshop.

Lots of staff to help you find things and fill your order. Tons of gardening tools, wood working tools and cooking gadgets. A fun place to buy gifts for people. Also, a source of hard to find tools. Highly recommended!

Interesting as usual. Always find something I am not looking for and end up buying because it is useful.

Just had a extremely bad experience today, I was trying to buy 20 cabinets handles and it took over 1.5 hours to finalize the sell. PLEASE, save yourself a lot of grieve and go somewhere else. We choose the handle that we wanted. took a service number, waited for our turn, gave the order sheet to the clerk, waited and waited, with him returning to share with us that they didn't have the quantity desired. Went back to the display, selected another style, filled the order sheet, took a service number, waited and waited, had another clerk that had no clue of our situation, then again returned saying that the desired quantity wasn't in stock. Then we tried matching the styles, going through this merry-go-round service with little help from the clerk as he had to go in the back to verify if they had the items in stock. After choosing our first selection, we left the store after 1.5 hour, with back orders and the clerk forgot to give us the over 10 items discount after we reminded him 3 times that the first clerk that served us promised this discount. Hey, we didn't bark to loud, we just wanted to leave the store. So you are warned, buying a single big item is not problematic, but buying multiple small items can be frustrating.

Such great quality and always unique items for gardens,tools, and cabinet hardware no other stores carry

Great Place, Great Store, has all the tools you need! Definitely worth a go if you haven't been!

Excellent store nothing but top quality products and as always top notch service

Great staff and alwasy some fun new practical itemsm

Always a great experience. The selection is great. The quality of the product are great and employees are friendly and very helpful.

I love the store . But the website takes you to the Usa prices . Even when you click on the Ottawa store . Almost a bait and switch .

This place has things I didn't even know I needed... go in for one thing, leave with 6. Always well made items and reasonable prices.

The employees are welcoming. They are always smiling and very helpful when we are not too sure of ourselves. They suggest options that can help us.

Great spot for all sorts of woodworking tools and garden equipment.

I ordered two weeks ago only news that I received is the fault of covid-19, however Langevin forest delivers it on time. Not include.

Great service and always has items in stock that I am looking for.

Lee Valley is not a cheap place to shop, but everything I've purchased from them has been good quality, works as expected, and stands the test of time.

Love Lee Valley products. The store new look great, and very easy to get around.

If you need any kind of woodworking, garden or even some kitchen tools, this is the place to go. High quality products and excellent service.

Exceptional customer service. The store is a bit tricky to get into but, once you figure it out, it's well worth the effort to go, especially if you have any questions.

This one star is not against the employees as they are great, but for some of the items that they sell since Lee Valley doesn't allow individual reviews for them.

Over the course of a year or two, I have purchased several items from the Ottawa store. Four of those items are completely garbage, even some costing up to $70 dollars.

I will not be purchasing anything else from tLee Valley

I Love Lee Valley... trusted source, cool gadgets, environmentally friendly. My go to place when I need tools, kitchen supplies, gardening supplies. Staff are always friendly, helpful.

Five stars indeed. This place has great quality products and very unique products! Store is clean and organized. Great system to purchase items and very smart knowledgeable staff! These products they sell are ingenious!

If you want to be treated in a condescending way by boomers who act as if English is everyone's native tongue, Lee Valley is for you! As a bonus, you will even be entitled to their sighs and their "eyeballs". High class!

I love this place! They have a massive variety of tools, gardening implements, books, gadgets, gizmos, etc etc. The quality of their merchandise is very high and if you have any issues they are available to help, but their return policy is great to. Floor staff etc extremely knowledgeable and friendly, but not at all pushy.

It's not just woodworking stuff. Lots of gardening and camping stuff too.

This is a really great store. With their 90 day return policy and knowledgeable staff eager to help you with your purchases, it's pretty hard to go wrong with Lee Valley. Great place for gifts. Great place for high quality hobbiest tools. I come here often.

Many good items that are not found in other stores for our various crafts.

Hard to say enough about the quality of what they sell, the excellent staff willing to assist and the company policies regarding customer service. I have been going to them since they were on Queensview Dr and still look forward to going to LV ever since. With the sordid state of customer service in many retailers today, LV sure is a shining light in an otherwise bleak landscape.Good on them
H Renton

I just got a cheque from Lee Valley because the product I bought about a month ago has gone down in price . They have refunded me the difference. When was the last time this happened to anyone else from a retail store? These guys are awesome and will be going there first for anything I need in the future.

When we want to have fun, we go to Lee Valley! Great products at reasonable prices. The perfect place to go.

They have everything and more.Very good internet service, fast and efficient

Great place ,top quality products and staff.
Expensive but you get what you pay for.

Great spot to find tools and items you didn't know existed but can be just the thing for a specific situation.

Great products, great customer service and competitive prices

Bought a fermentation set with a glass disk that you drop in a mason jar. The disk was too big and got stuck in the mouth of the jar. I lost a jar of exotic pickles (only one of two). If they can't get the dimensions right on a simple glass disk what are the chances they get it right on their other items? Buy from another store that actually cares about quality.

Lee Valley Tools is one of those places I never leave empty-handed! They have a drool-inducing selection of items that are just perfect for the task at hand.

The staff are all woodworkers themselves, providing all wealth of information you can tap into.

Highly recommended!