raffles.com
MCH
MCH
New Year's Eve of December 31, 2018
My husband and my friends and I are used to visiting very large establishments of international renown.
we had chosen to spend it at the royal monceau at nobu to obviously be sure to have a great evening, because as we know this evening can quickly turn out to be catastrophic depending on the location. But we had apparently made the WORST choice, we had asked for a special extended menu as we are restricted to certain foods, we had of course had an answer as that there was no problem, there was an error on the menu we ate a forbidden fish and when we point it out to a certain Brahim, saying director, he laughed at us
Memorable evening in the top of the most horrible evenings of my life.
the arrogance and the lack of professionalism of the staff is maddening, so many bad times, pride, it is distressing
and the dessert arrives with pebbles on the plate which we think are chocolates no it was pebbles that we ate and we could have been wrong because there was a chocolate rake, we still inform the staff who again laughed !!!!!!!!! it was the last straw
the addition happens no gesture has been made we ask for an explanation and there we are threatened to call the police
Traveling all of us to the most beautiful places on the planet and knowing virtually all of the NOBU in the world this has never happened
The Raffles group has to worry about caring so little about the performance and experience of its staff far behind the four seasons, bristol
it is quite simply SCANDALOUS to treat customers in this way and especially when selling luxury services the bill amounted to 4200 euros
IF YOU WISH TO BE BAD TREATED THE BEST PLACE IS THE ROYAL MONCEAU
Your answer is simply outrageous and worse than pretending to be borderline stupid people eating "pebbles" as you say, because you admit that your staff is even less well qualified than we already thought because it is in your hands. servers who told us that it was absolutely not cosmetible !!!!!!!!
who do you take us for ??
What do you have to say about the Saint Pierre served of course without announcing our dishes when the planned menu should be without this kind of fish which had been noted by the management
About the loan of dress do you think that it is the dress the pb or the way in which was treated the pb ???? and I would ask you not to go back on our statements because I was presented and no laundry service was offered, so if your way of defending yourself is to discredit the client by insinuating that he is lying, my dear sir you have absolutely no place in catering and even less as a director.
