Laurel Bay Health and Rehabilitation Review

Stay away from this hell hole!! We recently had a family member here. A serious fall was not reported as well as pneumonia. He was only sent out to the hospital when we visited the next day and found him confused and unbelievably bruised on his face and head. Unfortunately he passed from these complications. Administrator cold and unapologetic. I guess as long as Medicare sends the payments there is NO real compassion and care Shame on this place. How do you sleep at night???

I would rate a handful of the nurses and CNAs here a five star review if only rating them alone on their care and compassion to residents. HOWEVER the facility advertises and promotes itself in specializing in dementia and Alzheimer s care which is just absolutely not the case . My loved one resided here for. Total of three months , she came in with very advanced dementia but other wise young (64) and healthy. She was on medications to help with some of her behaviors but rather than work with her in other ways the dr and psychiatrist there took her off the medication only to put her back on it and continue to increase It and add other serious medications that completely drained what wa s left of her . She went into the hospital with low grade fever and was completely bed ridden couldn t walk or speak . A far off image of who she was two weeks prior. She died from complications in the hospital from this initial Illness that progressed without any knowledge to the drs or staff in the facility. I don t know who or what was to blame in her case but I know something was not right. Among collecting her things her wedding ring was missing from her items . Overall not an ideal experience .
Update : police report was filed regarding missing wedding band but nothing has yet to show up. 42 years of marriage both parents now deceased the only physical piece of that that remained obviously taken from my mother with severe dementia while in this facility . Also would like to note that we received a call on CHRISTMAS EVE from billing department asking us to pay an outstanding balance of 300$!! We did not even have the Money for a service she was barely gone a month and this is when they chose to call and collect! There was no condolence call after our mother s death , but they didn t skip a beat on collecting payment. Choosing this place will forever be a choice that haunts us all as we will never really have any answers as to what happened here .

My son worked there for 6 months and he said the way they treat those patient it is terrible they scream for help nurses don't care the food is disgusting the chef is dirty He just was so disgusted to even bring the food to the floor for those people to eat and no one helps the ones that need help to eat. This is from employer that no longer works there

When one of my family members was declining in health, I had done a virtual tour of this facility. The staff all seemed extremely pleasant and supportive of me and my family during this time. The staff alone was one reason why I was 100% certain that this facility would be the one for when we would need it. I suggest everyone who is in a similar situation, to give Laurel bay a shot.

Very happy with the warm and caring staff. Happy clean enviorment,and most importantly happy grandma!i highly recommend this place.

They put my dad in a bad position Which could have led to his death. Poor care and Judgment. He was panicking they refused to give him medicine all because he was in a medical Van. When he should have been in a ambulance due to his heart failure and Dialysis.

My grandma stayed at Laurel Bay and she had a wonderful experience. The staff at Laurel are authentic and genuine and I felt I knew my grandma was safe, which can be a hard thing to say when entrusting the well-being of a loved one to a facility. They treated her with exceptional care and my family is so happy to have had her there.

I love Laurel Bay they go out of their way to help you in any way they can
Therapy Dept. all work hard together to gove you the therapy you need they are always there for you
Our Pulmonary Dept. is also great they have all the equipment required to give your lungs the worklwo they need, we also have a great Pulmonologist he gives you the care you need and will answer any questions you may have.
Laurel Bay is very family oriented it's the best health and rehab around I wouldn't go anywhere else.

The whole team from the visiting doctor to the cnas are uneducated and cold Towards their residents.
This is not somewhere you want your family
Member to be. They handled my fathers situation very carelessly which caused for his health to spiral out of control. The positive reviews are from staff members who I ve spoken to myself plenty of times that were never of any help they do not care about your family
Stay away from this place!!!!!!

Horrible horrible place!!! My mother in law was admitted at 4pm after being transported from Bayshore Hospital, after a two week stay, suffering from mental deficiency. At 6:30pm, my wife received a call from the facility that my mother in law was agitated and wanted to go home. She obviously didn t have the capacity to make that decision. At 8am the next morning, 16 hours after arriving, we received a call that she was found on the floor of the bathroom, resulting in a broken hip. I called the Administrator, Eli Weiss, to see how this could have happened, and did not receive a call back. I called again - NOTHING. I called and spoke to a Hannah in Admissions, who was calling my wife just to get information so she could bill the insurance company, not out of concern. I voiced my concerns and she told me she would tell Mr. Weiss - NOTHING!
Stay away from this place if you love your family member. I would give zero stars but that wasn t an option.

If I could give negative stars I would but let me bring to your attention that there is three DIFFERENT reviews with the keyword death.

My mother died due fully to the negligence of laurel bay over over a year ago and somehow I am still receiving bogus bills from her time there despite the fact that I never received a follow up on her wedding band that was stolen while in care there. I have emails from
Management confirming that her wedding band was last seen in the hands of an employee but it was still never returned to me. The wedding band is the most minor of the issues we had considering she had not been brought to Laurel bay she would probably still be alive. I can t go back and change our decision but I can warn anyone who may be considering laurel bay as a long term care facility to reconsider for the life of your loved one.

Hi! I work at Laurel Bay Health and Rehab and can say that the staff is amongst the most caring, genuine, intuitive, and friendly group of people I have ever met. The facility has been doing everything they can to keep residents safe during these unwarranted times and also trying to keep residents happy with doing social distancing activities such as painting, starting a book club, fashion runway shows, etc. If you are looking for a facility to send a loved one to, reach out to us.

Laural Bay Homes are a rip off, substandard care, they don't give the patients the care they need resulting in falling injuries and death. They should not even be in business. Please do not put your loved ones here. Do your homework, look up homes to be sure there is no investigations or ongoing abuse claims. Please don't let your loved one be a victim of homes like this that take your loved one's money, don't provide medications (especially to those with HIV/AIDS. Don't sign a loved one's death warrant by placing them with Laurel Bay in any State of the U.S.

Visited an elderly relative whos in the facility. Overall shes enjoying her stay there. The staff are all really caring and loving and constantly there for the patients needs! would definitely recommend this nursing home.

The Covid19 stimulus checks are being mailed out to all who have qualified. That means that many people in Health % Rehabilitation Centers will be receiving their checks in the mail. I read on the stimulus website that the stimulus is not to be taken by the Rehab centers, but MUST actually go the resident as intended. I think that is a big boon for the residents :)

3/15/21 I am a relative of a current Laurel Bay resident.
My experiences so far have been as follows... During the admission process of my sister, everyone appeared to be so nice and helpful and full of kind words and caring. But after my sister was admitted, I encountered people lying to me when I made inquiries about my sister. When I called they would put me on hold and then return minutes later telling me they had no information they should have been able to provide. Many times I was told that I was talking to the wrong person and the correct associate was not available to speak with. This has been ongoing for a couple of years now. My last attempts was to speak with someone about the administration of the Covid vaccine to my sister and all attempts to reach them by phone and email were unsuccessful. They have one e-mail listed on their website, but no one even bothered to return my e-mails.
It is has become clear to me that once they get their hands on the resident, no one responsible for contact with the family and keeping them informed and updated really cares about the actual well being of the residents or their family members. They adopt a "US" against "THEM" attitude and make it very difficult to stay informed.
Thankfully, the nursing staff and the aides there all seem to be professional and take pride in doing their job and being professional when I have been there and I applaud their efforts. But the administration staff there could take a lesson or two about being professional when dealing with the family members, understanding that we are truly concerned about our loved ones and need them to take that into account when they are called upon.
Do your due diligence though before considering this one.

UPDATE - 3/22/21:
I am writing now to update my review after receiving two phone calls from two administration personnel to discuss my initial review. At this time I would say that the attempts to remedy the situation were appreciated in the simple fact that I received an apology for the way the situation with my resident sister has been handled. I was assured that going forward, the proper and needed efforts will be made to enable me to stay involved and well informed about my sister's care.
Although this does not change what took place prior to these conversations to remedy the situation, still, I find it a step in the right direction. Only time will tell if the assurances made to me will in fact be
active and productive. I will take a wait and see approach in hope that they are. At some point in the future I will return to this review to provide another update on any progress that might become evident.

UPDATE 4/22/21
This update comes with an upgrade from 3/15/21 to 3/22/21 to todays update of 4/22/21. My upgrade is based on the efforts of one administration official who responded in a very positive way to my issues and did in fact set out to address and correct the problems that were of my concern.
My thanks to Ms. Hannah Kowalski, Director of Admissions for her professionalism and efforts that resolved many of my earlier stated issues. She address each issue, one at a time and found satisfactory ways to bring about the necessary fixes.
Clearly she is one administration personnel who is able to do her job and so my feeling is that if everybody there involved with patient care and their family's concerns just does the job they are paid to do, many of these issues would be addressed without having to become problematic.
I call on the rest of the administration staff there to follow Ms. Kowalski"s
lead and become more focused on the tasks and assignments that are part of their job description. Not all staff there are found lacking. But I first hand witnessed Ms. Kowalski having to clean up other staff members miscues.
I expect to maybe do a periodical follow-up in the interest of anyone who has a relative there at Laurel Bay or is considering placing a family member at this facility. Hopefully this review will be of some help to other families. .

Laurel Bay Rehabilitation offers high quality care to there patients,
Newly renovated as well and was welcomed by all staff,
Beautiful Rehab Gym & Updated Rooms,
I would recommend anyone needing rehabilitation short or long term
Great place

Put my moms colostomy bag on wrong. Mom had to ER cause of pains

I am an employee at Laurel Bay and love working here. Roven Robinson is the Director of nursing and I have never seen any nurse care for each resident as much as her. Each resident is an individual in our facility not a room number. Our entire nursing staff have real relationships with our residents. You can not find that kind of attention anywhere else. And that is why LB is really a community more than just another nursing home. I am proud to be part of this family!!

I ve had countless great experiences with this Rehab center. My family member was recently admitted about six months ago and also tells me she really enjoys the staff she interacts with on a daily basis. When I check in with the office, they are able to provide me with adequate information on how my family member is doing in their care, and are very polite and respectful while doing so. Highly recommend

The staff at Laurel Bay excels in everything they do. I cannot say enough about the wonderful care that my brother receives at this facility. EVERYONE is so pleasant and kind. So glad we choose Laurel Bay!