Launchpad Reading Reviews

Poor quality buildings, every tenant is an alcoholic or drug addict.

No cleaners maintain the properties.
The housing maintainance workers are useless and bone idle.
You could literally smoke crack cocaine during a room check and nothing will come of it. They do not support their cleints. As long as you pay each month they are more than happy to leave to rot while they rake in on the National Lottety Charity funds

Willing to help you so long as you're willing to help yourself and not just tell them what you think they want to hear

Do not have total faith in these people. If a single mother with 3 kids, cannot be housed by a certain period of time,the kids will be taken into care! This is from an outfit thats meant to help and house a family! Middle class nazis with social degrees and a hidden agenda.

Doing wonderful work for disadvantaged people who are homeless. Well worthy of any support they can get.

Great landlords caring patient understanding creative the list goes on..

Launchpad is an absolute disgrace and NOT fit to have the contract with Reading Council- who are heavily subsidize this 'charity'.
The vast majority of properties are in a decrepit, poor condition. Constant vermin / pest control issues that are not resolved AND the more central locations of Launchpad Housing are being used as regular drug dealing sites, by resident and non- residents.
The staff team evidently lack the skills and actual experience in supporting the majority of disadvantaged and vulnerable individuals-that form the percentage of service users.

Main issues are
Absolute failure to deliver the care & support that they claim to do.

A blatant disregard to client needs and daily, living support / support plans.

A gross breach of the Data Protection Act 1998. Sensitive, highly confidential client files, being left in public exposed areas.

Management failing to efficiently act on / resolve serious concerns, complaints and issues raised- regarding constant staff misconduct, gross breaches of trust / security / privacy and inappropriate behaviour / ethics.

Launchpad accommodate addiction / illicit substances and prolong misery; in MISERABLE, housing conditions.
Overall, this organisation is having a destructive effect in the community, at large.
Whole families have had to sell up and move away from these properties.
Not FIT for purpose, or support-by any means. Founded by two deceitful men and filled with poisonous do-gooders .

Have been seeing an advisor at launchpad for a few months now and find her and all the staff to be helpful, friendly, incouraging, supportive, understanding, excepting of me and my needs.
My advisor is helping me with a couple of issues and find her to be a great support.

Fantastic organisation. Highly recommended!

Needs have a great understanding people with mental health problems

Friendly staff who have helped me try to get back on my feet. Their community sessions have raised my self-esteem and made me begin to understand more about myself and raising optimism.

Launchpad is a place where vulnerable people can get help from money trouble to housing.