Solange Kamar

Review of Launchpad Reading

Launchpad is an absolute disgrace and NOT fit to h...

Launchpad is an absolute disgrace and NOT fit to have the contract with Reading Council- who are heavily subsidize this 'charity'.
The vast majority of properties are in a decrepit, poor condition. Constant vermin / pest control issues that are not resolved AND the more central locations of Launchpad Housing are being used as regular drug dealing sites, by resident and non- residents.
The staff team evidently lack the skills and actual experience in supporting the majority of disadvantaged and vulnerable individuals-that form the percentage of service users.

Main issues are
Absolute failure to deliver the care & support that they claim to do.

A blatant disregard to client needs and daily, living support / support plans.

A gross breach of the Data Protection Act 1998. Sensitive, highly confidential client files, being left in public exposed areas.

Management failing to efficiently act on / resolve serious concerns, complaints and issues raised- regarding constant staff misconduct, gross breaches of trust / security / privacy and inappropriate behaviour / ethics.

Launchpad accommodate addiction / illicit substances and prolong misery; in MISERABLE, housing conditions.
Overall, this organisation is having a destructive effect in the community, at large.
Whole families have had to sell up and move away from these properties.
Not FIT for purpose, or support-by any means. Founded by two deceitful men and filled with poisonous do-gooders .