Lake Louise Inn Review

The website pictures should be considered false advertising..
I can get peeling wallpaper, torn carpet, and hallways that smell like a retirement home at any seedy hotel in downtown Edmonton.
The only positive is the mountain view. It is a good thing I was out and about most of the day.

Very good staff and friendly place. Cozy and comfortable.

Nice amenities.. It has a pool and complimentary bikes for use.

The housing was wonderful, great location, and great rooms. The bar/pub on-site was delicious. The only issue was the hottub pool area was really really bad. The chemicals were burning my eyes and at one point I had a coughing fit and couldn't breath. Many others complained as well. Hopefully this will get fixed!! Thanks

Small rooms, no air conditioning, no fridge, we were very disappointed for the price of the rooms. We had an issue with the quoted booking price through Priceline and the actual price we were charged and though the front desk clerk was friendly and helpful the manager we dealt with was rude. The issue was not resolved and I would never go back!

Lake Louise Inn staff provided us with all the information we needed regarding the changes they have made to housekeeping etc due to covid upon check in. The hotel is also very central. The room was exactly as shown in the photos when booking and was very clean. We had booked the Summit Deluxe 2 Queen room which is newly renovated and to my surprise had a adorable balcony facing the forest. For the negative reviews below, I believe it may be due to the fact that when booking, the older, unrenovated rooms were booked, which are about $15-$20 cheaper/day. It is definitely worth the extra few bucks for a newly renovated room. The only issue I had is that all rooms are connected by a door, and the guests in the room next to us were very loud as of 5am in the morning, which made it hard to sleep past 5am the first night. The hotel did provides ear plugs. Regardless, I would definitely recommend this place!

Mattresses were garbage. Myself and my wife got back ache

The newly renovated rooms were fabulous and the staff was efficient, professional and very helpful. The on site restaurant had fabulous food. The beds however were very hard and uncomfortable but in the grand scheme of things a minor inconvenience. The grounds were very nice and well maintained and they had picnic tables and comfy Adirondack chairs to relax in and enjoy the mountain air.

Easy check in/out, clean room, good location, decent affordability for Lake Louise, comfy bed but pillows were a bit soft/small. Good water pressure. In room coffee was tasty actually and it was nice to have a small fridge.

Had a lovely dinner on the patio. The staff was extremely knowledgeable and gave me great recommendations on local beverages. Nina was a wonderful server and I had a great first dining experience in lake Louise. Highly recommend. Will be back!

No fridge, no microwave, creaky floors and thin walls between rooms... Not a great experience overall

Beautiful, cozy hotel. Very friendly staff. Saturday night bonfire with free s mores. Wonderful breakfast buffet and pool!

Newly renovated! Updates are modern, clean, and comfortable. Great service.

Overdue for renovation. Bed was uncomfortable. Didn't sleep well. My least favourite hotel during our 4 week holiday.

Great place to stay the views are amazing the service is top notch

I didn t know what to expect but this is such a lovely place to stay. We had booked a standard room and were given a complimentary upgrade upon checking in. The room was incredible! Two queen beds and a beautiful bathroom. We visited lake Louise and it s very easy to get there! Just a few minutes on the bus for $2 each way. The bus stop is a very short walk from the inn. Once back for the evening, we had dinner at the Timberwolf Italian restaurant within the inn and the food did not disappoint either! Great service from Morgan, and delicious food and cocktails for a fair price! I had an excellent night sleep and considering it was so cold outside the room was perfectly warm. I would 100% recommended this place to stay. All the staff are so friendly and helpful. Even though it was just 1 night, it was a great stay.

Great location. We loved our room with a lovely walk out patio. The staff were super helpful in returning an item I left behind in the hotel! I little on the pricey side, but I would stay there again.

Our room looked brand new--very clean and updated. The only negative was that it was the room was stifling hot. Also they advertise a "two person jacuzzi" in the room, but in no way would two full grown adults fit in it...

Very close to samson malllstrip, within walking distance.. the restaurants food were exceptionally good and the price is right.

Had great food and my server was quietly very efficient. He was not over bering but there when you needed someone.

Didn't stay at the inn but the area is very nice to walk around and grab a bite to eat.

Absolutely stunning scenery at the lake, and the water is blue!

Very impressed with the service. The rooms where clean the food was good.

At Lake Louise Inn for a weekend family trip for 5 plus our pet. Pet friendly, staff were nice and accommodation was clean. Would stay here again!

Great location and friendly staff. Free use of the pool area where you have to walk through the pool area before you enter the dressing rooms.

Food was a bit disappointing, we had the pizza which was just money for value. I did really like the ambiance of the restaurant. The rooms were very motel like, with dated interior but clean and comfortable beds.

clean, affordable, close to the lake, very nice pool and Jacuzzi, their restaurant serves good quality food.

This is a very nice hotel. The beds were comfy and the room is very pleasing. The pool and hot tubs are very nice too. It was probably my favourite part about the place. This place to me is one of the best value for money if you are staying in Lake Louise.

Hotel too old.it is motel,when I checked in the bathroom sink was broken, I call then the problem , after 20 mins no bodoy came ,I call again one man ask me go to deck find another room, but when I go there the lady said no room available, I said your co-worker ask me change new room,finally she find it.
I do not know why she said no room

It is very close to lake Loise which is good. The rooms were reasonable and the pool and jacuzzi were very enjoyable. If going in winter make sure which building you are in as you may have to walk to the pool. Staff was very helpful.

I did not like the room to be honest. Not the kind of room i was expecting at rate of $175 per night. Room was very small. one Lamp was not working at all. Flush was broken! It was hard time but I didn't have much to do as I was very sleepy and just wanted to sleep. But would not recommend this to anyone.

Front desk staff was very friendly. The room we had was actually in a satellite building on the 4th floor. There was no elevator. The room was dated and smelled like the inside of a well used ski boot. There was no mini fridge and the ice machine was 5 flights down. The bathroom door only opens half way as it hits the toilet. The grout in the bathroom is moldy and peeling. The bedding consists of a bed sheet, a duvet, and another bed sheet on top. Which I thought was weird to but I slept pretty good regardless.
There seams to be no shortage of staff running around the facility who are pretty friendly to talk to but I'm not sure if they actually do anything when no one is looking. There was a food take out container on the deck outside the neighbors door when we checked in. The next morning it was still there, that afternoon it had been ravaged by crows and the food was strewn about. It stayed there for the remainder of our stay.
There is a pool and a few small hot tubs if you brave the elements and trek back to building number one. The locker room is not maintained in any way, there were dirty towels everywhere and no sign of any attendant. The hot tubs are very tiny and we're quite crowded when I was there. There didn't seam to be room enough for people to get into the two smaller tubs and they were left sitting on the edge dipping only dipping their feet into the kiddie pool sized tubs.
There is a restaurant upstairs. Timberwolf I think it's called. They have great pizza. We tried the meat lovers and it was very tasty and we'll made.

Beautiful Lobby, two excellent restaurants on site, awesome pool and three hot tubs what more could you ask for! Chateau rooms for very homey.

Nice inn. We stayed in a loft. 2 floors which sleeps 8. Rooms are cozy. Not modern or new. Good bikes for free. Nice heated pool. Breakfast is great. there's a small Starbucks in the lobby and also small gym below lobby.

service as expected. Pub and breakfast were good quality, but not included.

The staff is very responsive, respectful and friendly. The bed are comfortable, and you get tea, hit chocolate and coffee packets in your room everyday. The location is unbelievable!

The hotel gave us a free upgrade from a room with double queen-bed to a loft which can accommodate up to 10 pax! The room was adequate for our needs and had a pretty view to it as well :) if you need to post a postcard, just slot it into the mail box at the reception!

Lovely place to stay. I had my toddler with me and the staff were kind and accommodating. They brought a microwave and toaster up to our room which made our life sooooo much easier! The restaurant was lovely as well with good service and great food. Would definitely recommend this hotel to friends if they are skiing Louise and will hopefully be coming back soon!

Good location and close to lake louise and all amenities, the only cons this place has, no refrigerator, microwave in the units , these are the basic needs people expect when coming in to the place like this , but overall a good stay

Stayed for a weekend and upgraded our room when we checked in - power went out one morning and heat was not working in the room, was given a space heater to stay warm, toilet didn't fully flush. Good location - overall not impressed - never had so many issues at a hotel especially with the price we paid.

Went here for the breakfast buffet. Since the restaurant was not busy the buffet was not set up. We had to order our buffet meals, which was fine. We let the server know there was a strawberry allergy the cooks needed to be aware of but when we got our food a small strawberry smoothie was brought to the table. Other than that everything was fine.

The location in the village of Lake Louise is great. Furthermore it was a great service to have a guest pass being sent by email beforehand so that you can enter the town even if it is crowded. The staff is friendly the rooms are clean. Nevertheless in terms of the price they re charging the rooms are very narrow and seem to be somewhat out of age.

The room was a little small for two beds. But it was clean and a nice place.

We arrived at the inn at 4pm, but wasn't able to check in until 5:20pm. There wasn't an available room until then. Too exhausted.

Sprung for the romance package, had a wonderful time. There was a power outage the night we stayed there but the staff went out of their way to turn it into a pretty fun evening with live music and food by the fire in their gazebo. We had a great time and the drive was GORGEOUS.

The lobby and the inside of the inn are too good. Rooms are ok but i spent most of my time outside

The room we had was just large enough to fit the two beds inside, tv crammed into a corner over the coffee maker. Quite clean and comfortable, just surprisingly small.

This is a motel that is only worth about $60 per night if it were outside of banff national park. Room is dated and stuffy, bathroom grout is dirty and shower curtain smells. Mattress springs were broken so bed sunk in the middle. Thin walls.

This hotel has the perfect location ever ! From the warm staff welcoming to the cleanliness of the rooms to the dining-breakfast options, our stay was simply amazing!!! Huge shoutout to Nico who gave us plenty of recommendations to sightsee. Excellent service and view. Will be back :)

Friendly. Clean rooms well appointed. Onsite restaurants where delicious. The pizza was awesome.

Great bathroom n bedroom. Upgraded to a chalet appreciated. Lovely lunch. Need bus or taxi to the beautiful lake.

Very dated furniture and upkeep. Housekeeping made one bed but not the other, hung up some bath towels but not others...very odd. Kitchen had tiny stove. Hard to cook in.

Nice staff. She gave us the WiFi code even though we were there for dinner. Elk and bison burgers were good too.

Very nice place and friendly staff. I would recommend this place . Ill be back .

Vert clean and modern updated. Upgraded to apartment suite. Only a few minutes drive to the lake.

We had a wonderful stay this past weekend! Staff was always friendly and extremely helpful, no complaints about the room and a lovely pool area! (The hot tubs were just the perfect fix for bumps and bruises after a day on slopes.)

My favorite part may have been the morning brunch - go all out! Full buffet is the way to go - great value.

Great improvement over last visit. Restaurant is fantastic...breakfast buffet is above most. Great selection! Highly recommend this buffet!

We booked 2 nights at Lake Louise Inn through Hotwire. Since it was pretty easy to tell that we were getting the Inn from the reviews and stars, even though you don t get confirmation until you book (with Hotwire). So we saved $100 over booking directly with the hotel. After we got there we felt the room was a little small and there was no balcony so i wrote a review literally as we were unpacking and within 5 minutes we had a phone call to our room asking about the review and if there was anything they could do. I mentioned an upgrade with a balcony and they offered this to us for an extra $10 a night! Service was excellent and the free bike loan a nice bonus. Would stay here again. Nice and handy to everything Lake Louise has to offer.

Lovely holiday decorations. Excellent service. Immaculate rooms

Beautiful room comfy beds staff is wonderful and friendly ..restaurant was delicious

Affordable, clean. Give the staff a big thumbs up. Our family enjoyed the pool and hot tubs and the breakfast buffet was awesome.

Great place, great staff. Close to everything and with reasonable prices.

The best hotel in Lake Louise. Outstanding customer care and facilities. Close to the village.

Lovely stay at the Lake Louise Inn for a wedding! Great facilities and accomadation staff.

Could be a bit tight on parking spot during busy time and could use more signs for indicating which building is which. Decent room, the walk up the stairs was expected. You can ask house keeping to help and just pay a tip. Older building but appears newly renovated. Even have soft closing toilet seats!

However if you sleep in, it ain't going to work and there is no sound proofing and people walking can can be heard while inside.

$19 breakfast was soso

Small hot dirty no air no bar frig.
No micro. These the bare essentials in 2017. Smells bad. Bathroom door hit toilet when enter.can here people snoring through paper thin walls.wall paper peeling off walls.triping hazards electric baseboard falling apart.poor lighting. No elevators and no staff to assist. Wow did I say very dirty.ownership should be ashamed.to our out county friends this not canadian hospitality

It was not a very nice place to stay overnight. I recommend over places

We were a family of 5. Stayed here science we wanted to do the ice fields trip. Excellent location. Room was good. It had kitchenette. Great option for family for making breakfast in room. Saved time in the morning.
Staff was very courteous. Parking is good.

It's a glorified and overpriced motel. That's all it is. No elevators. No fridge. No sort of ventilation in the room. A lot of the amenities were not available, yet we were charged the full 'resort fees'. It's not a resort!
Definitely not returning here.

Beautiful inn, good food, and excellent staff create the ideal vacation at Lake Louise. What a gorgeous place!

The hotel was spectacular, gorgeous, clean, and amazing staff. My only complaints were the bed was SO uncomfortable, and the shower sucked. I can live with that. The loft like rooms were great for my coworkers, and my family fit well into the hotel style rooms. I spent time in the lobby (hanging out) and the pool, and were happy with both. I would definitely come back when I'm in Lake Louise again.

Service was lacking, especially in the restaurants. Room was okay.. Definitely dated. A bit of dirt in the main sleeping area. Pool change rooms were filthy. Hot tubs were shocked with chlorine daily making -them burn your eyes to the point you had to get out. (I'm not normally sensitive to chlorine but others said the same thing).

A bit of a letdown to be honest. This review was during covid 19 to be totally transparent. The pizza place was closed along with the pool. Then in our tiny room in building 4 we didn't have a fridge, microwave or air conditioning. Things that can make a stay a bit more pleasant and relaxing just weren't there. A bit too much to pay for, for what you get in return. Staff was very pleasant and helpful in getting us settled.

Place is nice but the rooms could use a little sprucing up. We can sleep 8 but only seat about 4 or 5.

We stayed in a Deluxe Suite (1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed) in February 2019. The hotel is currently under renovation, so the pictures may be dated by the time you look at this post. The staff were able to accommodate an early check in for us. The kitchen is equipped with everything we needed and included a stovetop (2 elements) microwave, refrigerator, and dishwasher. The bathroom floor was heated near the bedroom with 2 queens - very nice for cold winter days! The plumbing was a bit weird (taps were loose and you could go past closed and start running water again) but other than that the suite was very nice. Housekeeping was swamped when we were there (the hotel was full) so they hadn t got to our room when we came back after skiing for the day. When we called down they came and cleaned right away. The front desk staff responded quickly to all our requests. My only complaint is their overuse of salt on the sidewalks and stairs. It got everywhere.

Great place to eat & drink if you are in & around Lake Louise. Tried Fairmont which is close by but didn t seem public entry due to long weekend it s over crowded. Ended up here & nice place which is open till late night