Lainston House, an Exclusive Hotel Reviews

Its a lovely place for a wedding venue. Good food and the staff worked hard although the rooms in that wing were a little perfunctory for the price. And we totally missed the aircon behind the chair/curtains, no instructions were available and the room information system / tablet was broken. The hot room was a serious problem for us.

If you want a bit of luxury that's the best place. Amazing staff, beautiful surroundings, fantastic food. It's a must place to visit, even for a coffee.

Very nice and posh. Lovely place!
Got the impression they didn't understand that people wanted to toast with a non alcoholic drink though - 3 people asked me if I wanted fizz, and I asked for something else and nothing came. Other than that, absolutely lovely!

Stunning hotel. Stayed over night for an exclusive wedding in July 2018 and everything was absolutely perfect. You couldn't ask for a better wedding venue!

Beautiful hotel, very cosy bar and cocktail lounge, great food and lovely helpful staff. The grounds and surrounding area make for a lovely autumn walk and the hotel has plenty of posh wellies lined up by the fire in the reception ready to be borrowed. They also have a few half decent mountain bikes available to borrow for free. But you don't want those, what you want (if you're up for a laugh) is to borrow the tandem bicycle that's also available. It was such good fun and the smiles you get from dog walkers as the two of you wobble around the forest made my day. Definitely recommend.

Fantastic afternoon tea. The service, food and location are fantastic. You couldn't ask for more.

Amazing building with beautiful architecture and lovely gardens. The service was delightful and the afternoon tea was delicious. Great for families and pairs alike. Highly recommended!

I booked a room here for my Daughter's hen party, I went through the booking with a lovely, professional lady called Hannah who kept me fully informed about the booking process including any food allergies and whether there was disabled access as one of the guests was in a motorised wheelchair. The private room we had was absolutely lovely, the staff very kindly put up the decorations I took over the day before and they were very attentive on our arrival and throughout our afternoon tea visit. The food was absolutely delicious, beautifully presented sandwiches, scones and delicious cakes and tea and coffee. We had great weather so we had drinks in the perfectly manicured gardens. We loved it here.

Very upmarket house staff friendly rooms nice a bit pricey for an average person it is set in nice countryside

Lovely place BUT tea is incredibly expensive,, (addition to original post) Excellent the tea was really excellent and the service was second to none

Friendly staff, good food in the restaurant and lovely cosy rooms with wonderful bathrooms. I must take the wife rather than always visit on business

It used to be a place to feel glamor with a friendly and very professional service, not anymore, unfortunately

I went to a wedding reception here and it was a lovely venue. The room was well decorated and looked amazing. The staff were friendly and very quick.
The only issue we had was the lack of lighting around the drive up to the hotel and within the carpark. It was not a major issue, but made it difficult to see where we needed to go in the dark.
Overall a great place and I would consider staying there in future.

Lovely building, nice rooms. Breakfast could be better

Lainston House is set in lovely countryside, stunning views from the drawing room. The staff were all very helpful and accommodating. Afternoon tea was very fresh and tasty, good variety of sandwiches and cakes, scones were lovely served with a copious amounts of hot tea..nice China cups too

Fantastic setting, beautiful suite, exceptional food, worthy of a M*, the staff could not have been more helpful and looked after us very well. We shall return.

Absolutely superb. Wonderful setting, faultless rooms and friendly staff. The restaurant is excellent, and highly recommend the chef's table if you can get in.

Better than excellent... It is so rare to find a brigade of staff who actual care about their Hotel. This Team run an almost perfect place. Food brilliant, service friendly and alert. Immaculate, beautiful rooms in a well refurbished historic House in 36 acres

Well, atmosphere there, wonderful.I was very amazed about the location.what a wonderful place.

Due to housing issues we spent two weeks at lainston. We could not have asked for more the staff were amazing from reception to the restaurant/bar and even down to housekeeping a special mention to Angel (bar)and Diogo (reception) who were both very attentive and nothing was to much trouble for them. All the rooms have fantastic decor and attention to detail is outstanding, personal favourite of mine was chapel and oak. The setting of the house is truly spectacular and the dog loved the acres of land he could explore in. Being here for two weeks we certainly got to sample all the food which did not disappoint, personal favourite of the husband was the pickled onions!! We definitely will be coming back as nothing is to much trouble for any of the staff. Keep up the hard work you all do an excellent job.

The service we received when we held a family wedding at Lainston House was wonderful. The staff were pleasant, the rooms clean and well maintained - with many of the luxuries of home provided as part of the room.

The barn area where the main reception was held was immaculate and well prepared, and the associated hotel falconry incorporated the birds wonderfully into the service.

The grounds are also beautiful, expansive and many rooms give you a great overview of them.

I'd visit again for a social function or overnight stay, certainly.

Afternoon tea was wonderful, went for a walk in the gardens where my boyfriend then proposed! Perfect location!

Friendly helpful staff, well kept but parking can be a bit rubbish if there is a wedding taking place which was the purpose for my visit.

Attended 3 course lunch at Lainston House which I enjoyed. Service was brilliant and very kind. Food was delicious. Would recommend.

Lovely venue but expensive. Also, staff seem to charge whatever they feel like charging. I was charged different prices for the same drink on numerous occasions. When asked for a receipt the staff just provided one that said "beverage" followed by what they'd chosen to charge.

Very idyllic country house hotel, many Wefdings here and you feel like in the Rosamunde Pilcher movies.

This hotel is absolutely gorgeous! The grounds, the service, the rooms and food is amazing. I was incredibly impressed. The staff and the chef did a fabulous job and I honestly would recommend a visit. Everyone is very professional and were so accommodating. Great place. Thank you to everyone who served us you were lovely. Thanks to the chef too!

Had a meal in the private room here with family for a birthday. 8 of us in total, pretty boozy & rowdy. Steven(i think?) absolutely made our night, professional and personal service. What a legend!! Thank you so much

Very nice. The room was too hot unfortunately, the aircon was just moving hot air around and the heated floor in the bathroom wouldn't switch off!

Tasting menu was a bit sparse but a good place for an up-market stag meal and a few games of croquet after our day out.

Beautiful venue with lots to offer as a wedding venue

Comfortable hotel with attentive service and good rooms

It is a amazing hotel that is a lovely place to get away although it is expensive it is totally worth the visit. Plus every room is decorated differently and every meal & drink is sure to please/ make you happy. The hotel can also be used as a wedding venue and is sure to please a bride and groom plus there are a range of places in which the bride and groom can take photos.

Really elegant, beautiful location for a wedding. Food amazing and service great

Loved it. We'd have loved to walk around the gardens also but unfortunately the British weather did what it does best and rained.

I recently ran a corporate training event and outdoor evening activity at Lainston House, and I am incredibly impressed by the staff at this hotel.

The receptionist Christina was extremely accomodating and friendly. Roberto in the bar was very attentive, friendly and professional.

James made sure that the training and meals ran smoothly throughout. Ben, the Head Groundsman, spent several hours setting up the the area we needed for the fire walk event.

The restaurant staff were all impeccable in their service and attention to detail.

It's rare to find such a beautiful venue, it's even rarer to find such a professional, friendly and attentive team of staff.

General Manager of this hotel - I applaud you!

Beautiful room, building and grounds. Would recommend. The wine was over-priced though

A nice quiet location. Very pretty looking. Professional staff. Old fashioned feel to it. Nice drinks and decent food. Could go again.

Beautiful house and grounds, lovely staff who were really polite and helpful, lovely vegan afternoon tea and reasonable price too. I thoroughly enjoyed it and am planning to go back again.

Loved the rooms and the grounds only there one night, town not to far away.

Amazing 17th century country house, lots of space, ambiance, confortable rooms, nice food, friendly and helpful staff.

Beautiful house and environment with excellent service. We visit annually, it's a highlight to the year.

Lovely atmosphere and staff. Food at both tea and dinner fantastic if a little pricey. Room was a very high standard except non working spa bath. Would recommend for those that wanted to splash out and treat themselves.

Afternoon tea amazing....can have as many sandwiches as you can eat

We went for cocktails and the tasting menu - excellent all round. Service was top notch.

A wonderful experience. We stayed for one night and had the tasting menu at the chefs table. The food was amazing and the experience of the chefs table was a nice touch.

Gorgeous! Afternoon tea was delightful. A wide range of goodies (food and drink), beautiful surrounds and stunning views.

Fantastic place for a special occasion. The terrace is a beautiful place to have a cocktail, and the food at the restaurant is always fantastic with great service.

Lovely place for morning coffee and biscuits with a good friend

Stayed for one night at the Lainston House, such a great place with beautiful views. Staff are so friendly and welcoming providing the top service.

Great location and service but food was only good not great.

Fantastic rooms, great service, nice food and a generally enjoyable stay

Came for a couple of nights. Had a wonderful dinner in the evening. Brought our teenage son who had a room next to ours. Also brought our dog. Wellies to borrow for walls, doggie treats, bowls etc. Our son had room service while we ate in the dinning room one night. Wonderful service, food and beautiful surroundings. Breakfast amazing. Beautiful grounds, perfect for children of all ages. Roaring fire and amazing welcome for all of us, especially our dog. They really are dog friendly!!!! Will definatly recommend and have been back twice.

I attended a conference at Lainston House last week and must say I loved it. The conference was in the old barn and the day was finished off with an amazing "Great British Bake off" style baking experience.

I am so impressed that we have short listed this venue for our Franchise Conference at the end of the year.

Wonderful area, but the Staff need to know that it is the customer who pay the bill, not the Smalltalk they do a lot together.

Was treated to afternoon tea by the wife. Stunning grounds and setting. Many other things to do there apart from eat. Service and setting were first class!

Attend a wedding. The venue was incredible and the staff were very polite and professional

I stayed here completely by accident and LOVED it. We were making a port visit to the Queen Mary 2 in Southampton and had planned to just drive down on the morning of the visit but in late September the weather was atrocious so on the More

I can't say enough kind things about Lainston House and their entire team. We used the space for corporate meetings and the team was SO helpful and easy to communicate with even when planning the trip from overseas. We used a few different rooms and found the space to be great for our group and purposes. It's such a cool, British, country house and the level of service is phenomenal. We also are lunch here every day and the food was stellar. We stayed overnight elsewhere, so I can't speak the the lodging rooms, but I would expect they are top notch.

Beautiful house and grounds. Fantastic service. Couldn't fault anything.

I have to say this is a beautiful home built around the 1600s very interesting , and has a lovely feeling about it . But what completely throws me is finding out that it is being run as a five star hotel I have stayed in five star hotels four star hotels three star hotels all the way down to 1 star hotel, and I have no idea how this has been given a five star hotel rating, I can only imagine the wombles gave it that rating walls on acid apart from when I entered the hotel there was no warm greeting in fact I probably could have burgled the place without being noticed lol then I found the food to be of standard rating due to the fact that my fish and chips which I ordered was obviously a pre-frozen fish which you would never get in a five star hotel. Even better my mayonnaise came in a Hellmann s jar LOL followed by my red sauce in a jar also and when I asked for bread-and-butter I was told we don t really do that LOL now I want to be fair here and say the food was good the hotel was beautiful but please don t expect a five star hotel as this is definitely not that and please tell the staff to smile they are not on death row LOL

Great room, old fashioned feel but with modern conveniences. Enjoyed the grounds, went on the tandem bike and a walk, saw the falconry birds. Felt like a real 5* experience. Ate out in Winchester as restaurant looked a bit posh and reviews weren't great (small portions big prices)

Glorious hotel with lovely grounds. The bar is my favourite of all of the Exclusive Hotels bars with gorgeous yew wood lining it.

My wife and I were guests at a small family lunch party.
Orders were taken at 12.30.
Unfortunately the menus also included the prices...extremely bad form for guests.
Service was interminably slow.
When the pork arrived, it was very fat and cold.
The crackling did not crackle and would have tested the dentition of a T. Rex.
The coffee never did arrive .
Nearly four hours after arrival we departed, sadly disillusioned
This was not the experience that we had been led to expect

Came here for boxing day lunch and service was lovely family enjoyed thank you

Absolutely gorgeous and luxurious hotel. The rooms, restaurant, bar and cookery school are wonderful and the staff are friendly and professional. Being gluten free there was ample breakfast options and I felt very welcomed.

Terrible experience. First night the safe broke at 1am with excessive beeping waking whole family up. Had to call reception twice for someone to come up. Second night there was loud music until midnight. We were unable to sleep and our younger one was crying to go home so we had to go back home at 11pm. Our family break was ruined. The manager also did not resolve this issue well, we are very unhappy with the service and attitude.
If you want a peaceful stay forget about this hotel. Find something else.

We had Christmas lunch in the Barn adjacent to the main house. It was beautifully dressed for the occasion, the food was wonderful and the service superb. We have stayed here before and used this location for afternoon tea as well as lunch. It is always a super experience!