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m
3 years ago

Had the pleasure of working with Tewaun. Having w...

Had the pleasure of working with Tewaun. Having worked for La-Z-Boy for several years, Tewaun demonstrated his knowledge and expertise, a great sense of humor and unending patience. Tewaun listens to and focuses on his customers satisfaction and is a true asset to La-Z-Boy.

A
3 years ago

Ok

B
3 years ago

Awesome. Easy place to shop without pressure. Ev...

Awesome. Easy place to shop without pressure. Everyone in the store was attentive and courteous. Our designer, Chantal, was brilliant. She consulted, visited the home, and worked on ideas for us. The furniture will go well in the house. Pricing? Home delivery? Super on both accounts. We loved the personal attention!! She even gave us ideas for future purchases.

H
3 years ago

This La-Z Boy location provided outstanding servic...

This La-Z Boy location provided outstanding service and prices. Regina was especially helpful without being pushy and made my husband and I feel very comfortable and right at home. Chantal was also very knowledgeable and provided a layout of our furniture for my husband and I to visualize before buying (the interior design service-also highly recommend). It was such a great experience from beginning to end and we walked away very pleased with our new couch and recliner. We would highly recommend this store as it has great service and THE most comfortable furniture (and we'd shopped around for awhile for a couch and chair). Thanks Regina and the La-Z Boy team!

J
3 years ago

They have fast friendly service when you walk in. ...

They have fast friendly service when you walk in. There have sales reps wanting to help you right away I recommend this place for anybody that's looking for a good rocking chair especially a lazy boy rocking chair

E
3 years ago

The LA-Z-BOY team member Sherelle Moore-Sales Asso...

The LA-Z-BOY team member Sherelle Moore-Sales Associate made my experience as a first time customer pleasant, personable and I felt welcome.
The merchandise was well displayed, no salesperson pressure, but at the same time available and with details of the merchandise. Also the suggestion for choosing color material and the added kidney pillow.
I was satified with the lowest price guaranteed within the 30 days after purchase given by Ms Sherelle Moore, taking into consideration next Black Friday sales on 11/23/2018, this was the main reason I did the purchase on 10/20/2018.
I can t wait to have finished Astor Recliner-Rocker in use in my house.
The reason I choose your company was your advertising campaign with Brooks Sheilds and also quality and price.
Best and much success

D
3 years ago

My trip to L-Z-Boy was exceptional.

My trip to L-Z-Boy was exceptional.
Ms Moore, the sales representative, was knowledgeable, understanding and most helpful in making a decision on a recliner.
She answered all my questions and addressed my concerns efficiently and professionally.
The store was clean and well equipped and the other sales staff were very friendly and professional.
I purchased a recliner and look forward to
delivery!
Thank y all for a pleasant and productive
visit to L-Z-Boy!

M
3 years ago

Really unfortunate experience. Went there to try o...

Really unfortunate experience. Went there to try out the chairs we wanted. We were very willing to putchase from the sales person and even add on their 5yr full protection plan that helps the sales commissions.

However, Lazboy charges 169 dollars for local delivery. Absolutely a rip off. A 50lb 450 dollar chair doesnt merit a 169 dollar local delivery fee.

Initially the saleswoman offered to remove the charge and let us pick up from Lazboy warehouse in Bollingbrook, but then readded the charge last minute with her manager insisting that we had to pay 169 dollars to have a chair delivered.

So what did we do?

Went on Amazon. Found Lazboy. Found exact same chair. Exact same price. But free shipping.

This is why brick and mortar stores are under threat. You try to rip off people using local delivery as a profit center and try to charge 40% of the cost of the product to deliver it.

How is it that Amazon can deliver the EXACT same chair at the same price with no shipping but Lazboy needs 169$ to bring it to my house.....ridiculous.

T
3 years ago

Great couches that are way better than furniture w...

Great couches that are way better than furniture warehouse types. And they now have lots of options if you're not looking for the same giant, leather sectionals of our parents generation.. The urban attitudes lines are much smaller, a bit upscale, but as comfortable as a la z boy should be. My wife and I bought two couches and a chair from the Kennedy and Bexley lines and love them. Buying direct from LA z boy let us customize the fabric and get free delivery, which we didn't know when we bought our first piece a few years ago. It was definitely the right decision to go direct to LzB this time around.

A
3 years ago

It was a great experience at lazy boy. No pressure...

It was a great experience at lazy boy. No pressure sales. The sales person was great. She explained all of the warranty info, info about the sofa itself. When it would be delivered and how. Things to look for when it arrived. I've gone to that store before and I certainly would go again!

J
3 years ago

Sales representative Brandy was especially helpful...

Sales representative Brandy was especially helpful; she did not make me feel pressured at all but she checked on me often in case I had questions or needed assistance

The store is clean, nicely arranged with a great selection of chairs and other furniture, and all the employees very pleasant and professional

I highly recommend this store!!!

L
3 years ago

I walked in and immediately eyed the "perfect" que...

I walked in and immediately eyed the "perfect" queen ann" recliner . I had went into the neighboring store for a pick up and went in to check out the store. I wasn't ready to make a purhase, however, the sales associate Janice stayed with me a d made a perfect follow up call the next morning. I came back to the store in the afternoon. Janice walked me through and customized the affordability of my chair.
This was the he best furniture shopping experience ever! Waiting for delivery.
I swear by LazyBoy comfort and quality.

J
3 years ago

Kristin Miller provided exceptional service in gui...

Kristin Miller provided exceptional service in guiding me through my choices for the new recliner I purchased. I appreciated her also providing guidance on how to get my 10 year recliner serviced so I can continue to enjoy it

H
3 years ago

The delivery guys were fantastic. Quick, clean, an...

The delivery guys were fantastic. Quick, clean, and friendly. However, a coffee table was put on a different truck and I had to call to arrange delivery at another time. This was not the fault of the delivery guys though. They were awesome.

J
3 years ago

Happy with my new sofa and chair. Had a few bumps...

Happy with my new sofa and chair. Had a few bumps in the selection process which meant multiple trips to the store. Designer didn't have fabric samples I picked out at the store and mix up with payment processing. Order took over 6 weeks. Delivery service was very good. Overall very happy with my purchase.

M
3 years ago

I LOVE that their products are American made. We r...

I LOVE that their products are American made. We recently placed an order at Ashley furniture for a sectional, almost two months prior to our move in date, and found out about a week after that it was discontinued. (The explanation was that their products are made oversees and due to COVID some manufacturers do not have their employees going back to work yet, which is understandable. However, that means they have no control over shipping or manufacturing )
Anyway, the representative for La-Z-Boy quickly explained what their services were and walked us through the showroom. We quickly found a couch that we loved and he explained their pricing for custom designs along with what they already had in stock.
Long story short we left with a custom designed couch, within our price range, and to be delivered within a month!
I would definitely recommend to anyone who wants to have their furniture customized, either for a home or business. Request to speak to Collin!

Side note: Their designer was also great and was able to pull up a 3D version of our living room.We enjoyed being able to play around with the layout without all the heavy lifting!

S
3 years ago

It has been a while since I gotten such service as...

It has been a while since I gotten such service as I. did. The salesman ( Mr. T . Spencer ) was very knowledgeable about the products that he showed me that my decision on which chair to buy very easy. I just told him what I wanted and he had me in the chair I wanted that I was done and on my way home within 30 minutes. If you re looking for a good chair I highly recommend this store. Look up Mr.Spencer and enjoy the friendly service that I did.

C
3 years ago

Brandi was great! I was picky because of my pets, ...

Brandi was great! I was picky because of my pets, but Brandi and team showed me around to explain the best types of fabrics and got me a great deal on an in-stock sofa that can be delivered quickly. I can t wait!

V
3 years ago

Looked at a few recliners at Lazyboy Election aven...

Looked at a few recliners at Lazyboy Election avenue. All looked good but needed to be 30 inches or less in width. Reviewed a few came back to one sales did a nice job showing us those that met our needs. Picked one and placed an order. Recliners are back ordered won't see mine for about 3 weeks. The only negative to me was paying for the order completely upfront. Beyond that all went very well and sales person Tawaun did a very nice job.

C
3 years ago

This store had a brilliant variety of furniture an...

This store had a brilliant variety of furniture and accessories for review. When you are looking for something to complete and fill a room in your home, this is a great place to get ideas of how it feels to recline in comfort.

What is very interesting to me is the suggested arrangement of major pieces with coordinated tables, pillows, throws, and accessories. For the shopper who wants or needs to fill space but doesn't have a lot of ideas filling their head, this store is a great place to get some inspiration and some furniture.

There is a quite a bit of free parking in the mall lot.

M
4 years ago

Our experience at La-Z-Boy was pleasant enough. We...

Our experience at La-Z-Boy was pleasant enough. We were picking out a recliner for a nursery and went over several options with our sales person. We chose a fabric that she said would wear well and we could get a warranty. Fast forward 3 years and two kids and the chair has definitely seen better days. The stains came up over my maternity leave this past fall and I just haven't had time to submit a claim. It is pilling on the seat and where the legs connect and a few stains from, you know, KIDS. We decided it was time to get our chair serviced. After we FINALLY figured out how to submit a claim, we were told that the pilling was "normal wear and tear" and was not covered. Fine. I submit the claim for the other stains and it was "declined due to accumulation". Now - this took 10 minutes of someone "reviewing my claim" to transfer me to someone else who just said "that's our policy ma'am." La-Z-Boy NEVER told us about the "accumulation" clause. In fact, I specifically remember asking about multiple stains over time etc and they noted that the service company would clean it up like new. What a waste of money. $80 for a service that won't touch our stains that are over 30 days old. Worthless.

C
4 years ago

I can't give an honest review at this time because...

I can't give an honest review at this time because we have not received our order. The retailer was thorough, helpful, yet gave us private time to deliberate, try out chairs & carefully make it material choices. We were comfortable & not rushed in our considerations.

B
4 years ago

Tyler Walker's professionalism and friendly servic...

Tyler Walker's professionalism and friendly service. He has a vast knowledge of product specific to my needs. He left me alone when I needed it and was there if I needed him. He was friendly and interested in what I said. While there a very "cranky" woman came in screaming "Can somebody help me now? Home Goods has this chair for $399.00!" Tyler took the time to help her in a very courteous manner.

S
4 years ago

I visited the showroom twice and both Salespeople ...

I visited the showroom twice and both Salespeople were super helpful and informative but not pushy in anyway. on my second visit I set up an appointment foe the designer to come to my home and measure. the appointment went great, we looked at several options of the sectional and with her help I was able to find the right fit for my living room. Highly recommend this team. can't wait til Sunday to get my new couches.

V
4 years ago

The store had a great selection. Our salesperson g...

The store had a great selection. Our salesperson greeted us at the door then let us browse without bothering us. We found a chair and he came over and helped us. He answered all of our questions. It s a shame that you buy the product and then they hit you with $100 delivery charge. You don t even have the option to pick it up at the store.

M
4 years ago

Tewaun was really great. He was very personable a...

Tewaun was really great. He was very personable and took the time to help me decide which reclining sofa to purchase. Tewaun was professional and informative, and I wouldn t hesitate to go back and buy more furniture because of it.

Stephanie was also informative and very helpful. I appreciate that she took the extra step and offered to come by my home to take some measurements just to make sure the reclining sofa would fit through the doors and fit in my second bedroom.

You have a really great team there!

Best,
Mark C

K
4 years ago

We have been buying La-Z-Boy furniture for decades...

We have been buying La-Z-Boy furniture for decades because it holds up so well. This was our first experience with the Elston Ave store. Sherelle was extremely helpful in showing us all of the options available, how the various features worked and how the warranties worked.

D
4 years ago

I bought a Clayton gold lift chair with massage an...

I bought a Clayton gold lift chair with massage and heat. I love the quality of the chair and all it s features. The La-store where I bought my chair is inviting and has a great selection of chairs to choose from. The store also has other types of nice furniture as well. The employees were so helpful in helping me select a chair and explaining the warranty and delivery. I highly recommend La-Z-Boy to my friends, family and anyone who is looking to buy beautiful, well built, good priced, furniture.

L
4 years ago

I ordered a custom made couch for my elderly 87 ye...

I ordered a custom made couch for my elderly 87 year old Mother. After I received the confirmation (a text), that the couch would be delivered today, I donated my Mom's furniture yesterday. We called to find out where the couch was as the delivery team did not show up within the designated time frame. The Manager at the Chicago (Elston Store) said that my sister was called yesterday, which did not occur. I was told by the Manager that he has called the Bollingbrook, IL warehouse several times as well as emailed them but they did not respond. The Manager then proceeded to tell me that he would hopefully be able to receive a response from the warehouse in the next 72 hours (maybe) and that my mom could receive the couch on Monday at the earliest if it was at the Warehouse. He then said, I can't even verify the couch is in. So now we have no furniture and a missing paid couch. Moral of the story, do not shop at Lazy Boy. If you do, do not take their word for delivery of any kind. I reached out to the Corporate Office in Michigan for assistance.

M
4 years ago

Berri, the sales girl was a delight. She did not ...

Berri, the sales girl was a delight. She did not seem to mind working different prices with different options. Purchased a stationary chair that I will have in 4 to 6 weeks. It is a custom chair, a bit pricey but I hope to enjoy for several years.

S
4 years ago

Had a great experience purchasing an extremely com...

Had a great experience purchasing an extremely comfortable chair for my father last week. The service was excellent from start to finish! Thank you and I would certainly purchase again at Laz-boy!

C
4 years ago

Great

M
4 years ago

Sherelle was a great help with our purchase of our...

Sherelle was a great help with our purchase of our chair. She answered all our questions and was kind enough to help us with lamps to the car. I look forward to going back to the store and having her as my salesperson.

D
4 years ago

Purchased a leather recliner on 8/31 at Lazy Boy E...

Purchased a leather recliner on 8/31 at Lazy Boy Elston Ave Chicago. When chair delivered, husband signed delivery form. I noticed a few defects and within a few min of delivery men leaving, I contacted customer service to have them take the chair back. The exact words were they could not be reached and therefore they would send a tech out to inspect chair. The chair was not to my satisfaction, not tailored correctly. Leather was bunching on the arms and a seem was not properly stitched. An appointment was made for a tech to come out and inspect chair. He ordered another arm. On 11/16 repairman came out to repair chair, arm was in poor quality, he took pictures and left, he even said it was a waste of time. I called customer service informed them of the situation immediately and was to receive a call from Lazy boy by Wednesday, 11/20 after they reviewed the repairman's notes and photos. No call returned. Today on 11/26, I spoke with a Roxanne Supervisor, I told her of my dissatisfaction in product and the lack of response to resolve my complaint. My previous mentioned request, because I did not want my time wasted anymore was to refund my money, replace my chair with the same, or discount me for the product because it was not worth $1103.24. Having to schedule 3 dates to correct the issue delivery/tech/repair (3 different dates), I did not believe I should have to take anymore steps and feel I have not been properly assisted today. The chair was not 100% quality for the amount I paid and I expected customer satisfaction. Roxanne did not care that I was dissatisfied and claimed that I could not get a refund, that I could only get a store credit if I wanted to purchase a different style chair. I told her then I wanted the same chair reordered but what recourse would I have if I was dissatisfied if the same issues existed. When I informed her that I am perturbed of the entire situation and do not feel it is right to waste my time anymore, she showed no concern. She left me so angry with her inability to work with me, that I hung up the phone. At time of purchase, my husband and I were never informed as to how leather varies with seems, nor informed that once the delivery form is signed that it will start a warranty process and not a refund. I am very surprised that the chair was not inspected for quality before it was set for delivery. I have photos of the chair in the showroom which shows a leather recliner with no seems, leather not bunching and it is of better quality than my purchase. I have contacted my credit card company who will now help me dispute my purchase with Lazy Boy. As well, I plan to report them to the Better Business Bureau. I expected customer satisfaction and received no resolution. This experience has me doubting Lazy Boy Furniture as a reputable company.

M
4 years ago

I am pleased with the chair, but it is disingenuou...

I am pleased with the chair, but it is disingenuous to have people believe that the chair comes with a remote in the store, just to push a product. When the chair arrived, I noticed that there was no remote control, as used in the store. I called the store in hopes of speaking to the sales clerk, but never got a call from the store. So I called the customer service number and was told that the chair selected did not come with a remote, even though I was given the impression that it did, because the chair was on display in the store. All I am saying is don't do a bait and switch to customers. I never got a call back the sales rep. So, obviously she has made her commission.

C
4 years ago

Tried to do the virtual shopping with a designer.....

Tried to do the virtual shopping with a designer... somehow that did not work out as only got one response back from her. Once we got an appointment to the store, the experience was great. Efficient and accommodating. Our sales representative was very knowledgeable .

C
4 years ago

If you need anything at this Lazy boy store, ask f...

If you need anything at this Lazy boy store, ask for Sherelle Moore. She has an encyclopedic knowledge of all things Lazy Boy. We described what we wanted and she knew exactly what products fit the bill. Terrific to be served by someone who knows what they are selling.

F
4 years ago

The service was great. We walked in late on Saturd...

The service was great. We walked in late on Saturday almost 30 minutes before closing ready to give up on finding a chair for our baby's nursery. We loved that we got to see and try everything and didn't feel rushed. We also loved that we had choices aside from what was on display when it came to colors, etc. They have a lot of options that work with all types of budgets and that was the biggest winner for us. We found a comfortable chair at our price range and at a way better quality out of all the other chairs we had seen at other stores. We will definitely be returning for our new living room set soon.

P
4 years ago

Chantal was exceedingly helpful every step of the ...

Chantal was exceedingly helpful every step of the way. And we were thrilled with the selection and flexibility to get exactly what we liked. No need whatsoever to compromise on style, material, color,etc.

About La-Z-Boy Chicago

La-Z-Boy Chicago: Transforming Your Home with Comfortable Furniture

La-Z-Boy Chicago is a leading furniture store that offers a wide range of comfortable and stylish home furniture. Whether you're looking for a new sofa, recliner, chair, table or mattress in a box, La-Z-Boy has everything you need to transform your living room and bedroom into the perfect space for relaxation and entertainment.

At La-Z-Boy Chicago, we understand that your home is your sanctuary. That's why we offer high-quality furniture that not only looks great but also provides maximum comfort. Our products are designed to meet the needs of every customer - from those who prefer classic designs to those who want something more modern.

One of the things that sets us apart from other furniture stores is our commitment to quality. We use only the best materials in our products, ensuring that they are durable and long-lasting. Our team of experienced designers works tirelessly to create unique pieces that reflect the latest trends in interior design while still maintaining their timeless appeal.

Our product line includes sofas, couches, recliners, chairs, tables and mattresses in a box - all available in various styles and colors to suit any taste or preference. Whether you're looking for something traditional or contemporary, we have something for everyone.

Our sofas are designed with comfort in mind. They feature plush cushions and soft fabrics that make them perfect for lounging around on lazy afternoons or hosting movie nights with friends and family. Our couches come in different sizes so you can find one that fits perfectly into your living room space.

If you're looking for ultimate relaxation after a long day at work or just want to kick back on weekends then our recliners are perfect choice! They come with adjustable footrests which allow you adjust it according to your comfort level while watching TV shows or reading books.

We also offer chairs which can be used as accent pieces throughout your home decor scheme; they add an extra touch of style without taking up too much space! And if it's dining tables & chairs set then look no further than La-Z-Boy Chicago because we have got everything covered!

In addition to our indoor furniture collection ,we also offer outdoor patio sets which include dining tables & chairs along with lounge seating options like chaise lounges & sectionals . These outdoor collections will help transform any backyard into an oasis where family members can relax together under sun rays!

At La-Z-Boy Chicago ,we believe shopping should be easy & hassle-free experience .That's why we provide free delivery services within 50 miles radius from our store location . We also offer financing options so customers can get their dream furniture without breaking bank account .

In conclusion ,if you're looking for high-quality comfortable home furnishings then look no further than La-Z-Boy Chicago! With our wide selection of products ranging from sofas,couches,recliners,chairs,mattresses-in-a-box,and more – there’s sure something here everyone will love!

La-Z-Boy Chicago

La-Z-Boy Chicago

4.5