L&R USA INC. Review

I'm surprised by these reviews. I'm an indep small business who has worked with Lohmann Rauscher (& I worked with Solaris before they were acquired by them). While I had a service issue when they were transitioning, service has been very good since then. I've travelled to the site & personally met people I often speak with (Roger in custom knitting, Jianne in design, Scott in operation management, Lindsay in product management, JoAnne in operations/training & Nick in accounting). These are terrific people. While I didn't get to meet Gary (the president), I have talked & corresponded with him regarding the above mentioned issue. He genuinely cares about customer service & the company's work. His staff only had good things to say about him.

I can attest to the challenge of operating a business - I can only imagine how difficult when merging two larger companies. No business will be perfect. It's difficult to get staff to sign on to a company's mission & all people are diverse both in their temperament as well as their work ethic. But my observation has been this is a good company with service far better than other manufacturers I've worked with on the corporate level (& I work with all major lymphedema companies).

This place is a joke. Sinking ship. Have turned two full sales teams in the past few years. I'd be surprised if they are intact by the end of 2019. Sales are doing horrible.

I am a business owner. I own my own alteration shop out in Menomonee Falls but had to shut down temporarily due to covid-19 and the closure of non-essential businesses. I figure L&R would be a good temporary job considering I would be sewing. I was employed for one day. On the first day there was absolutely no training. No structure to the product. They first "trained" me for 10 minutes by having me watch a lady sew. They started me with the end of the product "stage" and worked backwards which did not help. They expected me to be able to make products and know the machines immediately. Immediately. They did not explain the logistics of the product, where to put them when we're done, whos counting them, or where the actual material is stored in order to start making them. Then halfway through they started me on making pleats for masks. They had their own system of making it and immediately expected results and final products, no time for training! I was able to make the most of product between myself, the other coworker, and the shift supervisor. There was only the three of us that night. The shift supervisor seemed lost and I don't know if she could even sew. I went home feeling great, despite the lack of organization, structure, and leadership. The recruiter called me the next morning and told me L&R didnt want me back. No explanation. Nothing. They end up calling back and said I did not meet product numbers. I asked how much they needed per shift, they did not know. I ask if they knew how much I made last night, they did not know. I asked if anyone was keeping track, they did not know. I'm not sure how I didn't meet product numbers when it was my FIRST day and when management was not keeping track and had no product goal.

As a business owner myself, the management and leadership lacks tremendously. HR was incredibly rude. There was absolutely no tracking of products, no way of organizing them, no way of knowing if we met product numbers , and no overall goal for these products. There was no way of tracking how much each of us made per shift and per hour. Jeanne and leadership is so hung up on trying to make the most masks that they forget about structure or training. A business and company needs to know that good training is the foundation for successful results. You want to prepare your employees in order to limit the amount of mistakes and I believe management failed on that part. They fail on organization, structure and positive leadership, and in return we have seen and will continue to see employees leaving left and right. They overwork their employees. Last point I want to add is that a majority of the ladies sewing were non-english speakers and the way that Jeanne and Kary from HR spoke to them is incredibly rude and sometimes dehumanizing. I have never experienced such lack in leadership from management until I went to L&R.

Too many managers and directors. L&R USA isn't making money, I repeat they are not making money! They have 6 sales people for the U.S. and show no signs of growth. The turnover is so high I don't know who is an employee or a temp. Don't waste your time applying for a job here, you will probably become disgruntled and leave.

The medical products produced by L&R USA is a great thing for patients! This company is not doing well! Employee retention is in a grave state which shows in their sales! The HR generalist is a green horn! This is NOT A COMPANY YOU WANT TO WORK FOR!!!!!! The culpability is not on everyone just the bullies that are leading this company! SMH

I was once employed with the company (both while as Solaris and L&R) and can attest that the merging of the companies has nothing to do with the poor reviews. The leadership is to blame. I can attest that Lindsay and Roger are amazing at their jobs. However Joanne, Karie, Gary, and Jianne are the reasons for poor retention among employees. The staff is overworked. While the company is only open weekdays, many of the members of the design team are made to feel that they must work at least one day of their weekend in order to keep up with production needs. When they lose an employee, instead of replacing that talent, they force their remaining employees to work additional hours and days to their costs. The products are great and helpful, but leadership is so concerned with the bottom line that their star product is failing. Quick product decisions that are made with little to no research have left customers rightfully upset. Especially when the garments being made are medical devices. New leadership is what is needed to turn this company around. Perhaps the Weatherlys should return to save their baby. It also wouldn t be a bad idea for OSHA, DOL, and EEOC to investigate L&R USA, Inc. I am confident all departments would find violations