Evelin Castillo

Review of L&R USA INC.

I'm surprised by these reviews. I'm an indep small...

I'm surprised by these reviews. I'm an indep small business who has worked with Lohmann Rauscher (& I worked with Solaris before they were acquired by them). While I had a service issue when they were transitioning, service has been very good since then. I've travelled to the site & personally met people I often speak with (Roger in custom knitting, Jianne in design, Scott in operation management, Lindsay in product management, JoAnne in operations/training & Nick in accounting). These are terrific people. While I didn't get to meet Gary (the president), I have talked & corresponded with him regarding the above mentioned issue. He genuinely cares about customer service & the company's work. His staff only had good things to say about him.

I can attest to the challenge of operating a business - I can only imagine how difficult when merging two larger companies. No business will be perfect. It's difficult to get staff to sign on to a company's mission & all people are diverse both in their temperament as well as their work ethic. But my observation has been this is a good company with service far better than other manufacturers I've worked with on the corporate level (& I work with all major lymphedema companies).