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A
3 years ago

Hotel is nice, room is clean. Staff was friendly, ...

Hotel is nice, room is clean. Staff was friendly, pool was amazing. Was really hard to get a drink at casino, other then that over all 4 star. Only lost a star because hard to find a drink while having fun.

C
3 years ago

Score breakdown

Score breakdown

Staff: 5
Hotel: 3
Food: 2
Gaming: 3

L'Auberge is a nice but aging hotel that is, literally, in the middle of nowhere. The layout is a bit clumsy with the hotel in one tower and a long walk to get anywhere in the facility.

Food: The buffet is only open on the weekend, which leaves a burger bar, an Asian cubby hole and the crazy expensive swanky restaurant (like $100/head) which doesn't do carryout. The burger bar food is seriously average. $31 for two burgers.

The location is just bad. We drove past an experimental goat farm to get there. I haven't experienced scenery that poor outside Tunica. Once there, you're marooned on a muddy shoreline. The rooftop pool and workout room are nice but it's a trek to get up there.

Gaming: You get decent game play for your money, better than Tunica. But, with all the corporate casinos using the same coldly calculating algorithms, the brutal math has succeeded in making gaming predictable and boring.

Staff: The real bright spot. I would hire, as an employee or a contractor, anyone I met. Remember, if you're not building your own dream you're selling your life to shareholder value and executive bonuses.

Overall, I was never comfortable staying there and we couldn't wait to get away from the hotel and back to civilization.

B
4 years ago

Customer service was alright. Room #808 would have...

Customer service was alright. Room #808 would have been excellent if the bathroom sink would have drained, but it didn't. Nor was there a bathroom fan, which ruined a lot of the experience for my husband and I. We were required to pay an extra resort fee, despite the fact that the resort area was closed for remodeling. Many of the employees in the buffet restaurant were unfriendly, and didn't respond when being spoke to. When they did it wasn't in a cheerful, friendly manner. I thought to myself.. Maybe it just sucks to work here, because they all seem unhappy. The hotel and casino was appealing and clean.

1- unclog the sink in room 808
2- fix or install bathroom fan!!!
3- stop charging fees for a service that isn't available to your customers.
4- improve employee dispositions to customers.

These are all things that can be fixed, and that's what I'm rooting for! I'll be back for a second try.

A
4 years ago

I always have fun and others casino regardless if ...

I always have fun and others casino regardless if I win or lose. Everyone is very helpful and kind from the staff from the Janitorial Staff to the Maintenance Staff to the Floor Staff.. all the way to Management. It's something my boyfriend & I enjoy doing very much together because I always have a good time & we will continue to enjoy it for years to come.

D
4 years ago

Went for the buffet, line was long but moved fast....

Went for the buffet, line was long but moved fast. The snow crabs were very good and some of the other food too. Our server was great always checking on us. $40 a person and if you plan on playing after dont expect to get your drinks easily there is atleast a 30min wait.

Would go back for the buffet though

L'auberge baton rouge

L'auberge baton rouge

4.4