ktm.com
Ready to race?, more like not even ready to ride. ...
Ready to race?, more like not even ready to ride. Outside of a number of additional wrong doings via my entire experience with this bike I have had electronics problems since day one all the way up to being outside my manufacturer s warranty and counting. Still not fixed! If you enjoy paying the price tag for a new Super Duke R just to have it sit in a KTM service shop over two months of your riding season while having the same issue (throughout to without your manufacturer s warranty), step right up. Oh also if you wish to experience some of the worst customer service conduct out there - again KTM customer service call center representatives out of Murietta CA are your direct go to. They will gladly never respect you when speaking with them over the phone, hang up on you and then never call you back. They will have their line level employees tell you it s because their phone system is having problems and currently can t allow you to be transferred to speak with a legitimate manager . All this after just being transferred by line level employee Christian to his supervisor Kevin. And then being hung up on by the worst KTM customer service supervisor you could imagine (KEVIN). I asked Kevin from their Murietta CS dept a MONTH ago to speak with his manager per his poor conduct throughout multiple of our conversations. He responded saying he s unavailable in a meeting. I said you have my information have him call me ASAP. Never received any contact back. I also mailed a letter that was delivered 24 days ago with no response. They flew their Murietta technician Scott out to work on my bike 4 days before my warranty expired. He found a stripped bolt from KTM s manufacturing process. Scott swapped the stripped bolt out and believed all was fixed . IT IS NOT. After Scott finished working on the bike he told my local KTM service manager NOT to contact me to let me know it was ready, but that they would have line level Willy from the Murietta CA customer service dept reach out to inform me instead. Luckily my local KTM service manager informed me because Willy from their customer service dept NEVER contacted me with any news at all. (As I mentioned HALF A MONTH after their Murietta technician Scott thought it was completely fixed the bike still has the same electronics problem like it has since day one and KTM Murietta customer service dept NEVER contacted me). Again my new manufacturer s warranty is still in the toilet going on half a month and counting. A month ago Willy in the Murietta CS dept claimed he would do something about my expiring warranty once they fixed the bike (which sadly Scott still believes he fixed the problem even with footage from multiple videos my local service center emailed to KTM Murietta after Scott worked on the bike - clearly proving otherwise). Great company and great bike to waste your time, money and riding season on if your into this sort of thing. I am not. Thanks KTM Murietta
