We are used to good service at this kpn store. Sti...

We are used to good service at this kpn store. Still, it didn't go so well this time.
I had returned a connection set that I did not need afterwards. A TV receiver would be arranged for me. I didn't have to do anything the charming young lady assured me. She even checked our mobile subscriptions well intentionally .. But I actually didn't come for that.
So today I estimated with the customer service and tomorrow I finally have my TV receiver. Sigh. Two weeks later