Kmart Australia Limited Review

I actually like Burwood.I used to work at K-mart Auto.Maybe time for a overhaul.Staff always friendly when not hiding behind masks

Reasonably priced shop.can shop for everything under the Sun

Best place to buy almost everything. 24*7 service is really helpful.

Tori was only the only one working who went out of her way to help us and make sure we had the right product. Thank you :)

Nice enough place. Easy to get around. Could do with more staff.

24/7 It is so convenient for people who like shopping at midnight. Cheap prices.

Specifically in relation to baby items we were looking for a portacot and some dangling toys. Shelves were totally empty, had mattress for cots, no cots? No portacots. Selection of dangling toys was poor only four to choose from. Expected way better

Great range at a great price. Certainly one of my favourite places

I don't appreciate having my hand bag searched when I'm leaving the store, it makes me feel like I'm a theif.

Even the magical Kmart Plaza has succumbed to their awful new store design. Truly disappointing.

Great staff
Great range
And always open when you need something

I have been a regular customer at this store for over 33 years. I would undoubtably be one of Kmarts best customers, spending well in advance of $5000K per annum in store. This evening, after spending another $343.00 in this store my just turned 14 year old daughter & l had paid for our goods at the assisted checkouts & were heading out of the store when we were stopped by the Secure-Me security guard & my daughter was asked to open her shoulder bag for him to inspect, this shoulder bag is 12cm by 12cm & is worn over the shoulder by a thin strap. Before I could stop her she was unzipping her bag & holding it out for him to inspect & was offering to open up side zippers, etc.
l was very taken aback & as we left the store l stopped & asked my daughter to sit on the seat outside the exit while I went back inside to clarify a few things with the security guard.
As I began this conversation the young shop assistant who was assisting at the assisted checkouts that we had just used joined us & they both proceeded to tell me that a condition of entry to the store was that all bags be presented for inspection upon leaving the store. Now I have never been stopped when leaving this store & asked to open my bags for inspection & l certainly don t think that it is acceptable for anyone to stop MY CHILD while she is with ME under MY supervision & ask her to open her small shoulder bag for inspection.
The security guard should have asked ME her PARENT and LEGAL GUARDIAN if he could inspect her bag. My child didn t know her rights, most wouldn t. She does now though.
l have told her that the law says that sales assistants & security guards are not legally allowed to open anyone s bag for inspection without probable cause , actually
they need to be 100% sure that they have seen you put something in your bag & be confident that you are about to leave the store without paying for it before they detain you & they would want to be damn sure or the store could find themselves in trouble for falsely detaining someone and get sued.
The security guard argued with me the entire time that l was trying to explain this to him and kept saying repeatedly ,
But you let me inspect her bag & you didnt say anything , a bit beside the point really, I just wanted him to shut up & listen.
God only knows what happened to The customer is always right , certainly not in this Kmart store anyway .
Then he proceded to tell me that his boss from the Security Company had told him that he was to ask every single customer
( i ll bet the boss didn t use that word though, probably just person ) to open their bag/s for inspection. The checkout assistant chimed in saying, Yeah, its store policy to ask the customer to open any bag larger than A4 size for inspection. Hmmm, my daughters bag was half the size of an an A4 piece of paper. So confusing.
I simply don t understand the point of having a
Store policy at all if you are going to sub contract to companies that don t follow your store policy & instead have completely different policies that they follow while working for you in your store. Regardless, the law is the law, you can have as many policies as you like but that doesn t mean they are legal .
Legally, you can refuse to open your bag for inspection. All they can do is tell you that as you didn t adhere to the conditions of entry ( which must be displayed prominently at all entrances ) they must ask you to please leave the premises, which of course was precisely what you were trying to do in the first place.
I do of course understand that businesses really struggle with shop lifting & need to use loss prevention techniques . However, there are other ways to do this besides making every customer leaving your store feel like a criminal. In my opinion security guards would be a more successful deterrent spending their time in-store, their presence alone more effective than randomly asking customers to open their personal baggage at the check out.
Not happy Kmart

Open 24 hours when i needed some new pants for work. Handy to me too as i can walk here.

Good for a late night run to get that last minute gift or wasting time when you can't sleep at night. Amazingly there are quite a number of people at 2am shopping....

As always, a convenient and reasonably priced shopping venue.

Who doesn't love a store that never closes. It's da best.

Great place to spend time and shipping at 2 am in Melbourne

No parking for bikes. Call them before coming, the online status of the item doesn't mean it is in stock. Check twice.

Checked website to see if item I want is in stock in this store. Website shows it is. Drove there only to find not in stock and staff advised that their website is often wrong and to ignore it. Whats the point in having this function on website if its known to be useless.

Great affordable products! Customer service not very good as no one around for assistance.

Very rude customer service person for the first time I saw in Kmart. Such a nice setup but such a bad behaviour! unbelievable. Hope managers see the behaviour of their staff and try to train them to avoid such kind of misbehaviours!

Got what I wanted quick and the staff were quite helpful.

not ideal placement of registers in the middle of the store, as once paid you then have to have the receipt checked before you leave the store at the door.

Had such a great shopping experience here staff were wonderful will be shopping here again.

Love the fact its 24 hour just the parking a bit sqizzy hope the have cctv

Huge store, 24 hrs. If you need something on a lower budget, kmart is pretty good.

Good place for purchasing general household items, home improvement items and many more low cost products.

Convenience and easy to find parking space. Things are reasonable prices.

The only 24 hours department store available in Melbourne victoria. Next to a 24 hours coles supermarket.

Good range and layout. Shame the things I wanted were out of stock.

So called 24 hours was closed when I went at 8:30am

I can't find another helpful staff anywhere in Melbourne, I was looking for a kite for my kid, and this staff walked around with me through out the toy, sports section and even went to the back of the shop and looked into computer system just trying to find the kite I saw on their website, although we didn't find it at the end, but it was such a impressive experience for such a staff. Well done

Great place to shop
Wish it was nearest to me

Always manage to find something for myself, I'm kinda large for an Asian, but the sizing here is great for me and the family

Excellent place to get anything at any time. Literally.

All the stuffs at a very reasonable price . Really good store.

24/7. What more do you need to say?
You know what you get!

Easy to find what you're looking for and quite a large range of most products

It's very convenient having this Kmart store open 24 hours sometimes. I had to pick up a cable for work at 4:30am to get things fixed for tomorrow.

Due to the time I was shopping, there were only minimal staff but I've been here many times before and the staff have always been friendly.

Sometimes they don't have the exact item you need in stock but they're usually pretty good.

I've shopped here quite a few times - only because it is open 24 / 7. Staff are relatively few at midnight or 2 am, but always friendly, and helpful, and to me that's important. Lots of parking. Can't really ask for more can you. At the end of the day it is Kmart. Not always a huge fan of Kmarts, but again yesterday I ended up buying quite a few more goods than I went to buy.

Its a 24 hr kmart. Convenient shopping centre with a coles and Aldi