Kittredge Equipment Company, Inc. Review

top notch restaurant/kitchen supply retailer, remodeling though so no 5th star as of yet

This my go-to place for kitchen equipment. Professional cookware at very reasonable prices - there is no reason to go to Kohls or Walmart to buy low-quality cookware branded with some TV Chef's name when you can buy the same stuff the real pros use at lower prices.

This place is open to the public and is a hidden gem. I found food grade containers here that were less expensive than I found them for online. Staff was friendly and knowledgeable.

Great company. Need something food service related, this is the place to go.... as I was taught, they've got everything from toothpicks to walk-ins coolers. Employees are awesome and always willing to help you get what you need.

Been going to Kittredge for 6 years. Staff was always helpful until yesterday.
Had couple questions about equipment customer service rep was too ignorant to get up from his chair and show around .

The store is a Chef's wishlist and the staff is friendly and helpful.

Always a pleasant place to shop, the staff is always courteous and being in the food service business all my life, it's like walking into a candy store!

Great service great people pleasant doing bussiness

We worked with Kittredge to put together our restaurant's kitchen in Boston and could not be more unsatisfied. From day one we have had countless issues with everything from the tables we ordered to the equipment installed. To start, after ordering dining tables months in advanced, days before we opened they brought completely different tables than what was ordered. The size and functionality what not what we had planned and it effected our layout and ability to properly seat. We were forced to wait multiple months for the replacements and caused issues that could have been easily avoided if anyone competent worked for their company. On top of that, we have had issues with every piece of kitchen equipment installed. A total of five coolers were unfunctional. When notifying them about this, the service was horrible. It took months for anyone to respond to our service calls and even after they came to 'fix' the issue the equipment would break again shortly after. From the ovens, coolers, ice machine, dish washer, alto-sham, etc. there have been problems with everything. Our restaurant has been open for barely a year and we have not had one piece of equipment function properly. From start to finish we have been extremely unsatisfied with every aspect of working with them and would not recommend Kittredge to our worst enemy. UPDATE: We recently spoke to Jake W***** who is in charge of Sales and Operations and he told us that he would have never recommended the equipment that was sold to us. This was a $400,000 dollar project and they have been no help in trying to fix these issues.

Very Good customer service and veriety of items. On top of that, it's open to the public

They have everything and anything you could ever want to use in or around a kitchen. Definitely worth the drive!

As a homeowner looking for quality kitchen ware at bulk prices, I was disappointed. While there had a large selection of items, they didn't really have different types or brand of those items. The prices were pretty high for some of the things and pretty cheap for other things. I wouldn't let that discourage anyone from checking it out but it might be a waste of time if you don't own a restaurant.