Kittitas valley healthcare Reviews

I was so incredibly impressed when we came here yesterday to the emergency department after my boyfriend had accidentally drilled through his thumb. RN Madeline and Dr Frank Cruz were so welcoming, and helpful and answered any questions we had! It seamed to me like they actually truly cared about my boyfriend and his well being there. I have never felt more welcomed at a hospital before. It was the best experience we could have asked for during an especially stressful time.

Went here for a COVID test today. The process was quick, easy, and felt very safe. The staff were very helpful, and billed the test straight to insurance- there was no need to pay at the clinic.

COVID tests take on average 3 days to get back.

The medical care was great. They helped me through the issue that I was facing. What happened after my visit has enraged me for many months. The payment service that I was directed to use when I received my bill never answered their phone. I left messages at least 5 times and never received a call back to help me make payment arrangements. Now I am in collections and have to pay the agency a lot of interest on top of my bill to the hospital. I feel like this has been orchestrated to be a money maker for the hospital and the collection agency because a human being with the hospital never answered my calls.
Good for care. Terrible for people to actually make payments and cover their bill. This whole scenario is being referred to an attorney for a look.

Nursing staff lied to my family and left my aunt alone after promising she would not be left alone.
They've also been extremely rude to my family, completely unnecessarily.
I wouldn't wish this nursing staff or hospital on my enemies.

We were treated with such disrespect by the emergency room physician that day. A terrible experience, I wish we hadn t gone and I will never go back. Even in an emergency, I would opt out of Kittitas Valley entirely. I have never been so disappointed in healthcare....or rather sick care since they don t do much to make their patients healthy.

There is a provider in the ER who did an excellent job! Thank you so much and the nurses when I went there a day ago? So thorough and knowledgeable!!! Thank you for all the awesome service!!!

To say KVH is a consistent disappointment would be an understatement, but I don't have enough characters in this review to give you all the details. I'll just share my recent highlights: 1. having my mother, with stage 4 cancer, show up at the hospital for a blood transfusion at 7:30 AM for them to tell us that they didn't have her blood, and send her home. Why they couldn't have figured this out prior to our arrival is beyond me. 2. Being told my multiple people that we would receive COVID-19 test results my mother needed for a procedure (the procedure is being done in Seattle, for obvious reasons). The day before my mother's procedure, they called and changed the deadline for test delivery 5 days, not 3 days, despite knowing full well - and documenting - the reason we needed the test. They then refused to help us get in touch with the lab, refused to help our oncologist & ENT get in touch with the lab, told our family the test results were in Seattle, and told our oncologist the test results were in New Jersey. Thus, we had to cancel the procedure for my mom (again, a stage 4 cancer patient - they know this). KVH: you are a disgrace. I lose sleep knowing this community depends on you.

If you have a young child do not bring them to Covid clinic. I brought my daughter in to get a Covid test. She has anxiety with doctors and she was scared and threw a fit the nurse could not be bothered with us and we were kicked out.

Most of the staff was pleasant enough with the exception of the night Nurse Lori. What horrible attitude towards patients and family. Not like they were overworked, 3 nurses for 3 patients. When we asked when our father would be able to get his night medication the response was I will get to it when I can get to it. So disappointed in this small town hospital . You are treated better the DMV!