To say KVH is a consistent disappointment would be...

To say KVH is a consistent disappointment would be an understatement, but I don't have enough characters in this review to give you all the details. I'll just share my recent highlights: 1. having my mother, with stage 4 cancer, show up at the hospital for a blood transfusion at 7:30 AM for them to tell us that they didn't have her blood, and send her home. Why they couldn't have figured this out prior to our arrival is beyond me. 2. Being told my multiple people that we would receive COVID-19 test results my mother needed for a procedure (the procedure is being done in Seattle, for obvious reasons). The day before my mother's procedure, they called and changed the deadline for test delivery 5 days, not 3 days, despite knowing full well - and documenting - the reason we needed the test. They then refused to help us get in touch with the lab, refused to help our oncologist & ENT get in touch with the lab, told our family the test results were in Seattle, and told our oncologist the test results were in New Jersey. Thus, we had to cancel the procedure for my mom (again, a stage 4 cancer patient - they know this). KVH: you are a disgrace. I lose sleep knowing this community depends on you.