Kinleigh Folkard & Hayward Review

I think this is a great estate agency,m.
When my partner and I were looking for a flat in Wimbledon London, I contacted KFH and was greeted by a pleasant gentleman Dimitri Stukalin.
Dimitri set up a viewing with me straight away for two properties that day and im sure it would have been more if I had not had to go to work.

I didn t take the property as It didn t quite suit us but he was in touch we me as soon as a new property became available.

Dimitri was very professional, friendly and went the extra mile for me.

Unfortunately I found another property I couldn t resist with another agency.

Saying that I would most definitely request Dimitri if I were to do it again.

5star gent , 5star service

In a difficult market the service we have received from KFH Wimbledon has been wonderful. Jessica, Linda and all the team have taken the time to help us through the process and as such it has been fairly plain sailing. Moving a family of 5 after a long period of time was always going to have it's challenges and they were very patient, kind and professional with us. Would definitely recommend.

I am so glad that we found such a professional and outstanding estate agents like KFH. Specially mentioning about the professional George that even from the first call made us feel really secure and confident to trust on their services. Good example for this market and very unique. Thanks very much KFH team!

Usually pay for what you get but in this case, you feel ripped off and recieve better service from someome mugging you.

Great experience, got our dream rental house mainly to Kaan's quick and efficient service.

I see many good reviews about Mr S Daley. After meeting him, I can see why. He has an incredible personality!

Knowledgeable, professional, fast paced and customer-focused. I have dealt with Ramsay, Sarah, Kieran and Jonathan. All have given us exceptional treatment with great results and a quick turnaround of a sale. Best estate agents.

In the process of moving into a new place and so far Rayan has been really great in answering any questions we have or going out of his way to answer our needs.

I have been working with Jessica in search for a property and the experience has been absolutely amazing. She is extremely proactive and very very friendly.

Really great communication. KFH negotiated a great price for our flat. Very happy.

Had a great experience buying a flat through KFH. Laurence was friendly, helpful and always responded very quickly to my emails. He was also very accommodating when I found a few flats on Rightmove that I liked the look of- even though they were all outside of his Wimbledon area, he arranged the viewings, found out all the info about the properties and showed me around.

I have used many agents and KFH are by far the worst. They have so may department who blame each other for the issues that arise so that it s impossible to get anywhere. They are also very worryingly unprofessional.
I don t think anyone has a clue what they are doing.

We recently sold a house through KFH and I would wholeheartedly recommend them to others. They were very professional, knowledgeable and always prompt with feedback and updates. Linda in particular was extremely helpful. She gave excellent advice, kept in regular contact and handled the sale brilliantly. We are very grateful to her for all her hard work and we have nothing but high praise for KFH

A very professional team. We found all the staff polite and positive. A particular thanks to Linda and Lucy for their hard work.

I have been using KFH, Raynes Park /Wimbledon branch for last 5 years to rent few of our properties. I am very happy with level of attention and service I received from them. Always attentive and very proactive in resolving issues. I appreciate their services a lot. Everyone in Raynes Park/Wimbledon office has been wonderful but special mention goes to Debbie Salmon/Charlotte Connell. Debbie has been working meticulously and promptly to resolve all maintenance issue and I cant thank her enough. I highly recommend them as lettings agency.

Very good experience with KFH (Parisa at Balham) over 4 or 5 years now.

Marta has been incredibly helpful to us when it came to down to finding flats and making the right choice. She is proactive, resourceful and always with a positive attitude, an excellent professional! We will definitely go back to her if we ever consider moving flats again. Thank you Marta!!!

Linda (and in her absence, Jimmy) provided us with continuous, helpful, calming and professional advice at all stages of our sales process. Most importantly, we achieved the result we needed. Thank you.

KFH SWISS COTTAGE/ BELSIZE PARK - Worse Estate Agency in London - anyone coming from abroad please STAY AWAY from these thieves. They are absolute SCAMMERS. They are showing fantastic luminous big flats, but selling completely different ones. Making tenants sign different properties on contract. HORRIBLE SERVICE.

They say to tenants they must wait until the 25th to get the walls painted, new beds, furniture. Below you can see what they hand over. Absolute SCAM.



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Kaan was incredibly proactive in providing me all of what I wanted to know in forms of pictures graphs and pictures examples making the whole process so simple and effective. A+ would highly recommend this Agent all day long!

KFH 5 stars! Absolutely recommend the Wimbledon office, with a special call out to Sophie Hardy and Jimmy Carr, who were attentive, personable, active in organising viewings, great timely feedback and an exceptional track record of viewings to offers.

Our property was listed for sale in this very uncertain time of Brexit and so was marketed for several months but they kept the same energy and commitment to the sale as from the first week advertised. I was at home on a couple of viewings and so overheard the viewing and commend the nature at which they walked the viewers through the house and helped envisage possibilities of turning into the viewers home.

Thank you so much for all your hard work!

Kyle was a lovely help and very informative, got me the house I wanted with cherry on top being a out house in the garden. A pleasure to have meet him.

Linda and the team were informative, friendly and easy to contact throughout the process. Would recommend for the Wimbledon area.

Great job from George from Kfh in helping me find a rented place. The entire process of tenancy was managed very smoothly with no hassles. I had a very short window to find something and move, George managed it well and kept me informed on the progress. I found him very punctual and super responsive. Keep it up!

Having just successfully completed my house sale via KFH in Wimbledon, I fully recommend them. Initially somewhat dubious of the role of estate agents in the modern house buying process, my faith was restored with the hard work that Linda, Lucy and team put in to manage the viewing process, keep buyer interest and ultimately obtain a sale in a difficult market. I was kept informed of progress and as we neared exchange and completion, the team were proactive in chasing down last minute questions to keep the agree timeline on track.

We have used KFH for about 10 years to rent out our property. They are excellent, always efficient, helpful, courteous, friendly. Brilliant at finding tenants. I would recommend them highly.

I can thoroughly recommend Simon Patton and the team at KFH Lettings in Wimbledon. Contrary to everything you may hear about Estate Agents these guys certainly break the mould! My flat was advertised to let and viewings were lined up before it even went "live" The network of the KFH braches all work together and I had viewings from 3 different offices which was impressive. Simon listened, was extremely efficient, knowledgeable and provided some super tenants for the listed asking price. He and Nicole kept me constantly up to date on progress and were there if I had any queries. I would definitely recommend KFH. In my experience it has been worth paying for an agent to find the right tenants, run all the necessary checks and make sure all parties are happy with terms and conditions etc AND turn the whole thing round in a matter of weeks. Thank you :)

Marta found us a great flat, exactly to our specifications, and gave us a jolly good tour of Wimbledon at the same time.

Sam at the Blackheath office has been great and a real good fella! Definitely recommend.

Excellent lettings service by Daisy the Property Manager at KFH - great customer service, highly professional and efficient

I had spent some time - before deciding to sell with KFH - trying to sell my property with another estate agent in Wimbledon. They were much cheaper but - in the end - full of hot air and completely useless. By complete contrast; Lucy and Linda, from the get go, were excellent. I gave them the property, there were viewings immediately and an offer within a week. The process, as ever, wasn't completely straight forward but they were always available to talk on the phone, very receptive on email and completely on top of things at all times. When we come back to the area we'll be straight back to KFH. Highly recommend

Just the absolute worst. Refused to honour the terms of my contract and charged excessive fees. Don't trust them.

They responded to below to say they couldn't identify the experiences, but that's fine, I have the emails!

Having lived in London several years, we have been in contact with many, many agents. I called KFH Wimbledon to enquiry about a property listed and Sam Jenkins arranged our viewing. He s since arranged several more viewings of additional properties and has been an asset to our search. He asks for specific feedback on each property we see and refines his search. He is not high pressure and is very patient in finding just the right property. Though our search isn t finished yet, I m sure with Sam s diligence we will find The One.

KFH Wimbledon were really great in helping with my purchase. They were quick to respond, always available and even helped measure my windows! Thanks Linda

Had a great experience using KFH, we found our new place through Charlotte who was very helpful throughout the whole process. Would definitely recommend and use them again.

Dealing with KFH Wimbledon was a relief: professional, organised and delivered on expectations. Adrian did a great job, was friendly and reliable and is very much recommended.

My wife and I moved to London recently. We were searching for a flat in London but we didn't know where to start. One of the agents of Kinleigh Folkard &Hayward, Marta, helped through all the process. She showed us the flats according to our budget and our preferences. They managed the renting process with professionality. I reccomend this agency to everybody, especially those that are not familiarized with renting a flat in UK.

George is super attentive and helpful! Thanks a lot!

I have been looking for a new property with lots of help from Joshua Dawson. He's been professional, responsive and honest at all times. Looking forward to keep working with him until I find the right place for me.

Rayan Dool of KFH was an amazing help with helping relocate from Manhattan to LONDON; he guided me through the process seamlessly and even assisted me with the ins and outs for establishing a bank account in the UK. I highly recommend this Agent. He s at the KFH office at 180 King Street Hammersmith!

Very professional when renting an apartment with them, complete lack of interest when ending a tenancy agreement.

This branch provides good quality professional service. I have known Adrian for a few years and he gives good advice and always keeps us updated.

Avoid this shady business!!! KFH will do everything to screw you over, all they care about is taking your money. A definition of customer service does not exist here, they will break your contract, lie and ignore all the communication. I have been dealing with many agencies internationally and I have never seen anything so negligent!

I d like to say a massive thank you to Kaan from the Crystal Palace branch. I had a tight moving schedule to keep, and despite being let down by multiple landlords, Kaan went above and beyond to find us a perfect place within the desired time frame. Excellent service.

Thank you Rayan Dool for your professionalism and your reactivity throughout this apartment search.

If you are a landlord looking to use KFH to rent your property, be very careful with regard to KFH charges. They are very expensive and with a lot of additional charges which all add up and before you know it, renting the property is not worth it. My advice shop around and be forensic with all the fees in the contract and compare with others before committing and signing up. If you do go with KFH, double check all quotes for doing repairs // updates to the property... I found the price for these to be very inflated.

Venessa went over and above the call of duty. Without her help we would probably not have exchanged contracts by now.

Had the misfortune to rent an apartment through this agency. I now understand that it is possible that this agency is guilty of a generally negative attitude towards the agencies in London. Professionally unsuitable employees, rude, irresponsible, indifferent, not knowing anything about the business in which they are trying to work. This agency uses every opportunity to tear off more money from you and will try its best to minimise its costs = it will not do anything, whatever problems you have. Avoid at all costs.

Great service, very professional. Rayan Dool helped me find a lovely flat - exactly what i was looking for

I was assisted by George during my search for a flat and was impressed with the professionalism shown. He was very easy to deal with and made dealings seamless. Would definitely recommend the services of George and KFH Wimbledon.

The service was amazing and we were always aware on every move we had to make. The employee who was working with us was always positive, energetic and helpful. We managed to move in on a very, very,very short notice and experienced almost no trouble along the way.

We rented a property through KFH and received an excellent service throughout from Marta in the Wimbledon Office. Compared to other agents they were transparent, quick to respond, honest and found us a lovely flat. Really recommend for anyone looking.

Buying a house is never easy but Martin and the Earlsfield team were great throughout the whole process. Efficient and transparent communication made sure we were kept up to date at all stages and it is easy to see why they dominate the area.

During our property search, Marta did a great job and helped us to secure a fantastic flat. Once the offer was accepted, she went out of her way to help us prepare for the move and, along with Nicole, ensured that all of the paperwork was done and dusted quickly and smoothly. Highly recommended.

The lettings team, and Marta in particular, made finding and securing our new rental property a smooth process. A professional and efficient service was maintained throughout. Questions and emails where responded to quickly and documents sent out promptly. Would reccomend

Having had our fair share of dealings with estate agents, KFH were refreshingly professional and a pleasure to deal with - we didn't feel like just another number. Sam literally found us a little patch of heaven in Wimbledon and we couldn't be happier - thank you!

Service was fantastic, everything I needed was provided. Would definitely use again! Wimbledon Branch.

After getting and married and finding out I was pregnant my husband and I decided it was time to move out of our house share and look for a 2 bed long-term flat to let.
We started off well with lots being recommended to us after viewing a couple we found one we like & We filled in an application for the property and went about our day. Due to my husband being self employed and both of us only being in London for just under a year he was required to provide 1 guarantor... No problems we had those details passed over and the agent carried on with our application. So not only with his income, my full time employment and a guarantor we were told that we were good applicants untill I received a call
around 3pm from the agent asking for another guarantor, this time it was because the landlord had been informed of my pregnancy. Despite the fact that maternity leave hadn't been discussed or agreed, this landlord and agency expected my husband and I to have 2 guarantors earning 6x the monthly rent (1450pcm) all because he had assumed my salary would drop when I have a baby. After explaining how my maternity would work ,the agency asked if its possible to get the 2nd guarantor. As disappointed as we were we agreed but explained it would take until the end of the day (5:30pm) To get this sorted, less than an hour later the agency called to say they had given the flat to another applicant even though they had agreed to wait.
I feel like I was discriminated against because I was pregnant as the application was given the go ahead until KFH informed the landlord of our situation.
Will not recommend ever.

I have recently let 3 properties through KFH in Hammersmith and specifically their Senior Lettings Negotiator Rayan Dool. They have been fantastic and professional every step of the way, ensuring any void period is kept to a minimum and sourcing great tenants,

After three years using their property management service. I m experiencing a very poor service. You have to chase for response, they do not respond effectively to emails. No one takes ownership of out of office staff workloads.
Big name estate agent, big disappointment for Wimbledon

George and his team at KFH were ideal to work with. They made what can be a very stressful time extremely pleasant and were professional throughout.

Unfortunately our experience with KFH has been very poor.
They operate as Block Manager for a new development we have bought almost a year ago now.
They have already taken the service fee from us (we are 105 in total) but up to now the all block is in a critical state:
- poor cleaning (pigeon excrement all over the inside parking block, posing a threat to health of residents, lifts not working and taking unreasonably long time to be fixed, posing a serious risk especially to the pregnant woman and new mums here in the building) - parking spaces not enforced (causing tension between residents and also causing people from outside the block leaving their cars here).
Really disappointed and worried about the state of our new development in Cricklewood.
As residents we are really worried about the management of our flats and have growing concerns about the seriousness and professionalism of KFH.

I would highly recommend Rayan Dool from the Hammersmith branch to anyone who is looking to rent in and around the area

Martin and co at KFH Earlsfield were a pleasure to deal with and ensured that the purchase of our property went as smoothly and as quickly as possible. Very easy to get hold of and great at keeping us updated. KFH were also on hand to suggest solicitors who we were equally impressed with. Thanks guys!

Really good experience with them that sorted out my issues. Really happy about the customer service and how they were available.

Many thanks to the Baker steer branch especially to Valentina the manager.

I was extremely impressed with level of service I received from Linda Duffy. I felt Linda went an extra mile to provide me rental comparable in the area where I am hoping to by property this was one of the requirement from Lender to which Linda acted swiftly and provided me the rental comparable. I feel Linda is real asset to the organisation very pleasant professional I feel she deserve recognition for excellent customer care. Keep up the good work Linda I am totally impressed with your service. Thank you again (Ravinder Singh Kala)

Their property management arm seem totally inept. They regularly ignore emails, take forever to investigate matters and then fail to resolve them anyway.

Kaan from the Crystal Palace KFH helped us find our new home. He was always available when l needed him and provided an amazing experience.

Me and my friends rented a place near London Bridge for 3 years. KFH has been very professional since the beginning. Everything was smooth and there were no issues at all. Ben Rayner is very responsive and always deals with our queries as soon as possible. Overall, we had a very good experience with KFH and would definitely recommend anyone to use this agency.

Marta and Nicole very helpful. Helped us find our perfect place and in the short time we needed.
Would recommend to everyone.

KFH were very kind to us during the moving process. As with any move it had potential to be very stressful but it was made so much more bearable by the wonderful help of Kyle. Cheers mate

Quiet a Shocking experience with KFH! They are supposed to be a large professional block management company yet they can not answer simple emails!! After months and still chasing them regarding service charges that have already been paid, they cannot locate payments!! Yet they want to charge you late payment fees for there own admin errors. Also repeatedly been sent an incorrect invoice with inaccurate charges. A Brand New development and they cannot fix mistakes they have made. They have very useless staff, poor communication and very frustrated landlords. Just Disgraceful!

My and my boyfriend have just moved into our flat. It was a fairly easy and straight forward process thanks to Christian at KFH Bromley, he definitely went over and above!!

She was very helpful and always with the right attitude

We have been working with the team at Kinleigh Folkard & Hayward for over 4 years and have found them to be professional, courteous and possess a huge understanding of the London property market. Their team are great to work with and really passionate about what they do

Super service for Amanda Plummer at KFH. My family were looking for a house in SW18. She listened very carefully to our needs and came up with a list of properties that as close as possible met all of our expectations. She was incredibly helpful during the viewings and had extensive knowledge of the locality, schools, etc. and could give good advice. So many agents just show you a random selection of properties and have limited knowledge of family needs. It was such a refreshing change to work with a true property professional. Thanks Amanda

Have just bought our first flat through KFH Wimbledon and have been so impressed by them, specifically Linda. First of all for finding us our dream flat and then just being extremely helpful throughout the whole process in which we were novices!

I think it was save to say Linda went above and beyond to make sure we were always in the know and informed as much as possible through a fairly daunting process!

Thanks again Linda :)

I don't normally take the time to write reviews, but Kyle is an exception! Kyle Bolger at the Lee branch helped me find the perfect flat for my husband and I. We had a small time frame and a budget that couldn't stretch too far, but Kyle eased all my stress and was able to find us a home that fit all our needs and exceeded my expectations! I would recommend Kyle to anyone renting in the Lee area. He is a gem!

As a landlord with over 100 units in Hamlet Gardens, w6
Rayan Dool, couldn't have been any more helpful in finding good Tenants.
All staff here at Residential Land receive a Great service from him and its always appreciate.

Having heard agency horror stories previously, during my relocation to the London area I feared the worst. However with the helpful staff at KFH, in particular, Marta & Nicole, it became our easiest move yet. They communicated with us impeccably throughout the experience and came across very knowledgeable. Much Appreciated!

The entire experience was fantastic. Linda found for me 5-6 properties that were in range of my original budget and never tried to go above it. All very good and was hard to make a decision. From the point of making an offer to completing, only took 4 months! She gave me advice, regular updates, and applied necessary pressure to the seller to ensure everything went as planned. Highly recommended!

I have been grateful for the knowledge and support of the KFH lettings and management teams in Streatham and Wimbledon for the last six years. I am grateful for the professionalism that I have almost invariably experienced. George did his utmost for all concerned seeing us through a recent re-letting and Louise has been doing a great job in the management team.

Nikolaj at KFH Fulham Road branch was absolutely fantastic - very helpful, responsive and professional and seemed to go out of his way to help me secure my rental flat. Nikolaj kept me updated me during the offer and referencing process and was always available to answer any questions or queries I had during this time. I can t recommend Nikolaj enough to help you with your property search.

I would definitely recommend Kaylee Humphrey to anyone looking to purchase a property in the Kingston upon Thames area. She was my first point of contact for the house I now own! She is professional, personable and knowledgeable and willing to help in any way she can.

My partner and I just got the keys to our new place! We were treated very professionally by KFH, especially by Anthony Hansley, who very kindly came by to help us figure out how to work our freezer.

Everything went very smoothly and we went from viewing the property to being handed the keys in under a week, with excellent communication inbetween.

Would recommend!

Vanessa from West Wickham, was helpful from the start and we are now moving next week! After only couple of months putting in our offer. Pleased with overall service and she is very on the ball. Thanks again!!

I visited two properties with George, one of the agents. I can say he was very kind and polite. Even I rented a house from another agent I have to say he was a nice guy to work with.

I dealt with the KFH Wimbledon sales team for both the sale of our house and purchase of our new home and they were absolutely fantastic. They gave extremely good advice, were very reactive and gave prompt feedback. They truly were a pleasure to work with.

Very happy with overall service of the Brompton road office over the last few years. Special thanks to Chris and Gemma for being very proactive and responsive. As an overseas landlord, I'm happy to continue working with them.

I would suggest both tenants and landlords to avoid dealing with property management by KFH at all costs. We rented a property managed by KFH and experienced a lot of issues in just a year. Here are the details:
- KFH ignored conditions of the offer that were included in the contract. We specifically discussed some of the repairs we wanted to be done and included them into both offer terms and tenancy agreement. Upon move in we realised the repairs were not done and it took us about a week of chasing before any actions proceeded from their side even though they were in clear breach of contract.
- Tenancy agreement has illegal clauses. Their contracts are not up to date with recent legislations - we were asked to pay a greater amount in council tax that council itself would accept from us.
- KFH kept holding our security deposit for 7.5 weeks after the move out date without giving any proposals for deductions or informative communication. After 6 weeks of chasing them we received deduction proposals that should've have taken no more than a week to be made up.
- KFH didn't ensure the property is clean for move in. We basically moved in with a young child to a dirty property with hairs and dust all over the place, condoms under the bed and mould in bathroom. We had to urgently organise cleaning at our own expense and seek reimbursement later.

- KFH managing agents are extremely slow at communication when an issue arises. In some cases our urgent requests were ignored for days.
- KFH wastes tenant's time and landlord's money. As we are landlords in London ourselves we could see how inefficiently they deal with some of the issues sending several contractors to get quotes (4 was our record), performing cheapest possible repairs and not keeping landlord fully aware of the repairs that have been done. KFH managing agents also performed a routine property visit just a week before our move out - a service that landlord pays for as part of their property management service and which was completely useless to the landlord at this point since they will have received a check out report in a week's time anyway.

KFH were brilliant in finding us our new flat - especially Marta and Nicole. They got us a great flat and the process was really smooth - will definitely be recommending them in the future!

Fantastic agency - took the stress away which is rare. Particularly want to highlight one employee, Adrian Gray. He understood what I wanted, worked with my budget and ultimately around my (annoying) busy schedule and ultimately went above and beyond.

Strong recommendation.

Adrian was superb the whole way through our search, such a refreshing change from the normal high street dross we met. Such a nice guy and always looked pristine! Thanks Adrian!!