Kenny Ross Ford South Review

I ve been dealing with this dealership for many years now and today left a sour taste. I scheduled an appointment last week for 7am for a inspection. I came and was then told my car wouldn t be worked on until 8 am when the technicians started. Why was I given this appointment time if technicians weren t even in the building and I m waiting for my vehicle. So now I m here just sitting for an hour while nothing is getting done. I wasn t offered a discount, a loner vehicle or anything. I feel like they don t care about my time.

Matt in the service department was great. He explained exactly what they were doing to diagnose my air conditioning issue and kept me updated. Great customer service.

Excellent

I was blown away by my experience with Kenny Ross Ford South! After arriving on the lot due to poor performace and lackluster service at another dealer, Steve step up and made all the difference in the world. He and Mark had a team can do attitude from the get go that got me feeling better about the car buying experience within a few short minutes. They told me they would take care of me, put me a a great car and a great price and they did exactly what they said they were going to do!!! It's more than just the dealership when buying a car, it's the people who work there that make the experience good or bad. This team made it AWESOME!

What a joke this place is! I see a truck on the Kenny Ross Ford South website advertised as $28,521 after all incentives. I go down to have a look at the vehicle. After keeping my wife and I down there for almost two hours they come back with "Well the truck is sold at our other location." When pressed further about how that can happen then it was "Whoops! We made a mistake on the price! We doubled up the incentives! Sorry about that ha ha ha." I asked them if they had another at that price and got the run-around. I left. It's funny though that the price remains on the website as a sleezy come-on to get you in the door to lie and upsell you. Save yourself some time and find a dealer with integrity. I was told that this is how it would be by family members and others who have been burned. I learned. I'll just head over to C Harper, Woltz and Wind, or Uniontown Ford. where my 30+K will spend up just fine.

We purchased our 2013 Ford Fusion at Kenny Ross Ford earlier this year (2014) as a pre-owned vehicle. During the purchase, it was explained to me that the mileage on the car was in excess of the limits set by Ford for the standard new-car warranty, and it was recommended that we buy the pre-owned extended warranty as a precaution. We decided to do so.

In mid-December, the check engine light came on while my wife was driving the vehicle. She was concerned about operating the car with the light on, and called Kenny Ross Ford. She spoke with a service advisor who assured her it was safe to drive and promptly made a service appointment for her for the next day to get the condition assessed. This provided her with piece of mind and allowed her to continue to feel good about the vehicle.

We dropped the vehicle off (which was very easy and user friendly) and received word that the light was caused by an emissions issue. The service advisor stated that the extended warranty purchased during the original vehicle purchase carried a $100 deductable and the remainder of the repairs would be covered by the warranty. However, the service advisor told us that since we had purchased the vehicle at Kenny Ross Ford less than a year prior that the deductable would be waived and we could pick up our Fusion about 2 hours later at no cost to us. We were thrilled, especially around the holiday season. When we went to pick up the vehicle, the pickup process was also very quick and convenient.

Needless to say, we are thrilled with our choice to purchase from Kenny Ross Ford and will continue to use the service department for all of our future vehicle maintenance needs!

Worked with Mark Pritchard on getting a new Ford F150 and he, and the entire team at Kenny Ross Ford South, was excellent. The entire team made this buying experience a great one! I would recommend them to friends and family.

Kenny Ross has an excellent service department. Everyone is very thorough and professional. Very happy with their work.

Gary and I spoke on the phone prior to my appointment and he helped me figure out what kind of car I d be interested in before I even walked through the door. He was very professional and friendly. Usually when you think of the car salesman stereotype, you think of someone being pushy and trying to scam you. But Gary was very honest with me and put my needs first. I ended up driving off with my new car the same day and I m very thankful for all of his help.

Wonderful people!!! Steve who sold me my new escape was the best!!! I described what I wanted and him and the used car manager had the perfect car for me!!! Super happy with my choice!!! Highly recommend!!

The process was quick and easy. The sales associates were also honest and friendly.

Worst customer service ever! I will never buy another car from them! Try to get your car fixed there is terrible! Paula in service is very rude and lies to your face! Paula should not be working with the public! Chuck the service gentleman was very nice and was there only two weeks. He told us about how Paula was towards him no wonder he quit there. We know exactly what he was saying! The managers really need to take a look at how Paula treats people! We spent alot of money through the years there! Kenny Ross Library Road just lost a really good customer!!!!

Service's at Kenny Ross are great. Jim and everyone are not satisfied until
the customer is satisfied . My ride is perfect.
Annie McCann

I was very pleased with the service and the interaction with the personnel at Kenny Ross South. All went well and I didn't have to spend all day waiting for my car to be serviced or to have what NECESSARY work done. Thanks Chris for another job well done.

Always great service and very honest employee's that take care of their customers. Chris in the Service Department is great!

It is always a pleasure to have my vehicle serviced at Kenny Ross Ford. Staff is pleasant, courteous and professional. Work is done right, on time and at a reasonable price.

If it was not for Mark, Joanne and Jarrod I would have given a 1(very bad) on all of the above. And the only reason I would recommend the dealership to someone else is because I have chosen to believe that my experience was because of one person not Kenny Ross Ford Self in its entirety. Unless you plan on buying a car outright and having no questions DO NOT let Drew help you with a car. He ignored my questions, talked to me like we were ex girlfriend and boyfriend, and did nothing to help me with my problem. He did not even tell the sales manager what was going on. To make a long story short there was a discrepancy in what I thought was happening with mailing information to my co-signer and what they actually did. Which was not an issue in and of itself because I knew it would take time, but being ignored when asking why it was taking so long and treated like it should be no big deal was an issue. At one point Drew actually rolled his eyes at me and told me, "we'll hook you up with a full tank of gas". When I DEMANDED for the third time to talk to someone else; he finally got up and went to get Jarrod. Jarrod was kind, explained things, looked into the issue by calling UPS, and was appologetic and understood how I felt and why.After being ignored, parinated, and mocked by Drew, Jarrod made me believe that Kenny Ross South was a reputable/professional dealership again. He accomidated my needs and was helpful through the rest of the process. Mark was who took over when I came to claim the car (I met him when I walked in the first time and should have stayed with him instead of going with who I made the appointment with). When i was there beyond upset at how Drew had regarded me he bought me a soda and helped make me feel comfortable with the dealership after losing faith. Mark was professional and helpful in what was probably the easiest part of the process. I would recommend Mark to anyone as the sales person of choice. My experience was probably one in a million because it did take some extra work with the mailing situation. However, it is still an example of Drew's unprofessional behavior and inability to do what was necessary to secure his sale. Therefore, my recommendation is that if you want someone who will take responsibility and not blame everyone else for a situation, as well as answer your questions no matter how many you have or how many time you call, DO NOT GO THROUGH DREW. Learn for my experience. Hopefully Kenny Ross, who is known for caring about their good name, will get rid of hm sooner or later for running thier name through the mud. Thanks again Jarrod, Mark, and Joanne!

My experience began with purchasing a used vehicle with 22k miles. One would expect a vehicle with this low of millage to be fairly issue free but that is far from the case. The rear passenger side window goes down but doesn't come back up. There's issues with the transmission. Something is wrong with the sync call quality to the point I cant understand the person on the other end. The rear brake rotors somehow need replaced already. I reached out to the dealer within a week of purchase to voice my concerns and was told the earliest appointment available was more than 2 weeks out. I was also told there will be a $125 fee just for looking at the vehicle even though I just bought it and obviously all these issues were overlooked by them. At this point I was still trying to be reasonable and give them a chance to resolve these issues. The service manager asked to me to call him today Friday before my Monday appointment to ensure a loaner vehicle was available for me. I have spent 30 minutes and 6 calls now being transferred to invalid extensions and lines that just ring and ring. I just want the issues with this vehicle resolved and I don't think it's too much to ask to get that accomplished without all these added hurdles.

Update: before I could reach 30k miles the transmission failed leaving me stranded on the turnpike. Shortly after the fact the engine failed before I finally couldn't take it anymore and traded the vehicle in. Thank goodness for a warranty.

First time for buying a vehicle at Kenny Ross South, Our sales guy Roland was awesome. The General Manager put a great deal together along with the Finance manager for the best rate. Thanks Everyone

This dealership gets as many stars as I can possibly give. Here's why:

I first contacted Kenny Ross Ford South via email. I received a reply email and a phone call pretty promptly. I initially spoke to Chris, who was very friendly. He took down all of the my details and preferences in a car, and set up an appointment with Dave the following Saturday. I could tell per our phone conversation that these folks would give me A+ customer service, but when I arrived at the dealership, I was blown away. As soon as I arrived, I was greeted by someone at the show room. He introduced me to Dave, my salesman. Dave then went over some of the things I spoke about with Chris, and already had a couple cars lined up for me. He mentioned that he felt the first car, a 2012 Ford Focus, was exactly what I was looking for (he was correct). During the test drive, he was very honest with me about the car's history, the features, and its performance. And when we returned to the dealership, he was equally honest about the finances and the fact that my current car (2003 hyundai accent) probably wouldn't bring much value in trade.

Now... here's the kicker. When I decided to buy the focus and keep my old car, I wasn't sure how I was going to get both vehicles back to my house. That's when Dave volunteered to drive my old car and follow me home! He said he planned on taking a cab back to the dealership but I insisted on driving him back. (I wanted to drive my new car around anyways) But wow.. what great customer service. I understand that I was making a major purchase and the time/cost of him taking a cab was well worth me buying the car. But he did not have to offer to do this. I was floored.

Its this level of customer service that will not only make me a life long customer of this dealership, but I will absolutely recommend them to my friends, family, coworkers, and anyone else who will listen. These folks are 5 stars, 100%, A+++.

Plus they have a kid friendly waiting area with cartoons and fresh popcorn. (I don't have kids... but I definitely appreciate cartoons and fresh popcorn.)

I had a fantastic experience with them last night . Steve wine was very helpful and easy to deal with. I felt no pressure at all. The fiance guy was great to deal with too. Im very happy with my new escape! I will recommend Kenny ross ford south to anyone!

When I arrived I thought I'd reserved a rental because I had a dr appt at 10:30. I guess I didn't but I was told they would get my recall taken care of within the hour. It was more than an hour but it wasn't a bad wait & I had plenty of time to get to my appt.

I was dreading the thought of truck shopping, had my last F-150 for 13 years. I went to 1 dealership before Kenny Ross & I thought I was getting a fair deal on a new truck, then they beat theirs by $20/month on my payment plus extras. My salesman was Bryan Ledbetter & he was very pleasant to deal with & very helpful finding me the truck with the options that I wanted. The Sales Mgr., David Leibro was able to get the numbers to where I needed them along with some extras into the deal that I couldn't believe! Also, the dealership offers lifetime inspections & powertrain warranty & the 1st oil change. The Business Mgr., Brent Hammerling handled the finance end of it & was very nice to deal with & very accommodating to a after-the-fact change I needed made to my contract. I will definitely recommend anybody looking for a vehicle to go there.

Great place to do business

I had great initial experience buying my truck. Chris and Mark were very helpful and got me a great rate. After having the truck for a while there were some issues with it. This is no reflection of the dealership as it was an older vehicle. We had come complications with getting it repaired and whether or not it was covered etc. In the end they resolved the issue efficiently and the maintenance was done quickly. I am thoroughly impressed with the level of attention that was given to my issues once the proper people were involved. Thanks so much

The service at Kenny Ross has been great so far. I m just disappointed in the product. Waited all my life to buy a new ford and have had nothing but problems with it since I ve had it. Seat was ripped, moon roof leaks, running boards have rust spots all over them, truck is getting 13 mpg. It s rated for 19-22. Was expecting much more from ford.

Ben Aul was very professional and went out of his way to make us happy

They did not have my appointed scheduled. Ended up waiting a couple of hours. Invoice had to be corrected for over-charge (just like last year). Had the exact same work done at a subaru dealer for my other car a few days later. Cost was $20 less.

This is the worst place to get car checked out they want to charge you for everything. They don't care about you all long as they can redo there car lot. And ford's sucks fixed or repaired daily. If your old they really like to fix your ass .

I enjoyed my experience at Kenny Ross! I went there knowing which car I wanted to see and Justin gave me a test drive within minutes. They didn't try and haggle me to buy a more expensive car I couldn't afford and I drove off with the car I wanted in about 90 minutes. I would definitely recommend them :)

The Kenny Ross team was polite, organized, and professional. They returned my vehicle quickly and didn't hassle me for any additional service. I'll work with them again in the future.

I was very pleased with my experience at Kenny Ross Ford. Everyone really worked with me to help me get a loan so I could finance the vehicle I wanted

Been here a couple of times to get my car fixed on insurance after some fender benders with Geico. The car was fixed quickly and the staff were helpful. Would consider bringing my car here regularly if I didn't already have a garage I was happy with.

My wife and I went there looking to test drive. We have two children who were not with us at the time so we figured it was as good of time as any. Even though we were not in the market for a car for 6 months, we were doing our due diligence now as opportunities to browse without kids is rare for us.

We told the sales person, his reply, "Its Saturday, I'm busy movin cars here, can you come back on a week day" We tried to explain the kid situation and he wanted no part of it.

I recently went to do the service for recall. This is my first time visit to them. I was happy that they took care of everything including few of the service which was not even part of it. All the staff were very friendly. I was waiting to get my car. The service person said they might take upto 2hrs to finish but they will try to finish as soon as possible. Needless to say they finished in little more than an hour.

They were able to squeeze me into their schedule, which is almost unheard of this day and age.
Excellent customer service.

Routine service for my F150.

Paula my service advisor was very helpful, up front, and provided excellent customer communication.

Great customer service. Gary Bac was patient. He wasn't overbearing. He helped me out alot. Thanks dude.

This dealership exceeded my expectations!! I had a horrible experience @ Precision Auto on Rt51 where i bought a car only to have it for 5 months. It was totally shot needing a new motor. Coming into Kenny Ross Ford i wasnt to confident they could help.. But they got me in a new car of my choosing & with a lower interest rate & payment! The staff upstair & down are down to earth & super helpful & informative. Big shout out to Ed Moore & Gary Bac, THANK SO MUCH!! You guys rock! Id refer them & this dealer to anyone!

I had no intentions on going to Kenny Ross, I was set on getting a car from another dealership. After that dealer played a few too many games my cousin took me to Kenny Ross. Robbie was very helpful and patient. He made the long day pleasant. He was not pushy at all and made me feel at ease. His manager Chuck was very friendly and nice they truly worked to make sure I had what I wanted. I plan to go to Kenny Ross Ford South for all my car related business!

Pleasant, promptly and knowledgably fixed my vehicle. They also showed me the problem so it wouldn't happened again. Class act!

The sales man, David Brown, was very helpful and had excelent follow through. He returned calls and was knowledgeable of the inventory. I did not buy a truck there but that was only because they did not have what I was looking for in stock.

Excellent service mgr polite helpful knowledgeable friendly.
Service was quick and everything was as expected with no surprises.

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Kenny Ross South has made the fix of my truck very painless. They have kept me in the know and very easy to deal with. I ve worked with other ford dealers in the past and I have to say this has been the best experience.

Absolute NIGHTMARE to deal with! Buyer BEWARE! If you have a service need, go somewhere, ANYWHERE else. They will cause more damage to your vehicle & then tell you that you must pay for the damage they caused. We are filing a civil suit against them for causing more issues for us & now my husband does not have his truck to use for work, our livelihood & food on the table. They have poor excuses, sad explanations, and clueless Techs. We're 2k in already, this damage they caused he's saying will cost US another $2k at least.. Every time, we go there's more excuses and more problems. STAY AWAY!!! Luckily for us, we have videos DAILY of starting & running our vehicle because we knew something shady was going on.
I would put ZERO STARS but It would not post.

Called first to see if they had the car we were looking for, when they confirmed they had it it we packed up three kids and drove 45 minutes with the mind set we were buying a car! When we go there , got the kids out the man who we talked to on the phone said the service manager drove it home for the night- he then called the service manager who would not bring it back.

my experience overall was very good, vickie was not your normal car salesman, she was very patient, friendly and on our time. i normally hate car salesmen but she seemed like a down to earth person like myself.all of my questions were answered and all of my needs and concerns including food were addressed. vickie was even nice enough to give me coupons to go eat lunch while paperwork was bieng completed. once again my overall experience was very good!

Jack did a wonderful job, easy to work with, he provided great service, no stress, great help got me into my first car very professional, I would recommend anyone who's looking for a vehicle to go to the dealership and ask for Jack he would be more than happy to help or assist you out with any question or your needs.

Concerned with their looks and presentation used to be concerned with customer vehicle and service a lost quality!

Recently had my escape in for some work the collision manager Nate Reale was so professional and helpful throughout the entire process! As was the receptionist Nikita Falen! I had stopped in unannounced and was immediately listened to and helped with the process. Me. Reale got back to me when he said he would and the work was done in a timely manner. Best experience ever.

I recently scheduled an appointment to have my SYNC updated as the entertainment system became unavailable" within 23 months of owning the vehicle with Kenny Ross Ford South off of 88 in Castle Shannon. I was told that while the issue I encountered is a known software problem, and while there is a recall for part of the SYNC system that is covered under a special five year warranty extension due to the technical fault, I may also have to pay $100 for them to install the software update. I asked about this and was told that it may or may not solve the problem, but that I would have to pay the $100 regardless of whether it fixed the problem if it was not solved by the covered solution. I indicated that I was not satisfied with this answer, I don t pay $100 for anything that may or may not deliver a solution. It s not that it s that much money, it s that if I pay for the software to work (which doesn t to no fault of my own) then when I leave it should be fixed and it should work. Paula then stated, Your satisfaction reflects on my service, not on the policy of the dealership to which I replied, Then the dealership should know that I will not be satisfied without a resolution if I have to pay to have something fixed and it doesn't fix the problem. She responded with, Well I don t think I want your business then which I have never heard anywhere before. The service manager then came out from behind his desk, Kevin, and went through the issue again. He said, I was threatening Paula with a bad survey (is that a threat?) and I restated, No, I said, if you are asking if I will be satisfied with paying $100 for a solution that you don t end up providing, then no, I will not be satisfied. And if the fix is not made, but I am charged the $100 and I get a survey, then no I won t say I am satisfied because I am not. The problem isn't solved. He then said the following, We don t want your business. You need to go to another dealership. I clarified, Excuse me? He clarified, You need to take your vehicle somewhere else and never come back again! Just to give some context, we have two leased vehicles that cost about $85,000 combined. One of them is up for renewal in a year, the other in six months. We won t be replacing them at Kenny Ross, and I wonder if it was really worth it over them not being able to just guarantee the fix I paid for would work. I called another dealership and they sated that the standard price for a software update was $49, and that if they performed an update (and the warranty work didn t fix it for free) we would either not pay the $49, or they would find another solution. I then contacted Ford Customer Service who confirmed this. What is strange is not only that they told me to never come back something I have never been told before in my life, but that they had apparently made up an even number to charge me which was double what is standard for other Ford dealerships. You can make your own judgements about my experience, and maybe I caught them on a bad day, but one thing is certain, they asked me to never come back, and I will oblige.

I have a road trip coming up and I came here for an inspection on my vehicle. They told me that I needed to change my rear pads, and charged me $615, which is more than twice as much as market price ($253-$295 based on data from Kelly Blue Book). I believe they are exploiting the fact that many customers like me come in for inspection before a trip, and we do not have time to reschedule a repair somewhere else. This is pure extortion.

They always do a fanastic job of getting things taken care with our vehicles. Everyone is so kind,helpful and very cheerful and friendly.

Great experience as always. Everyone there is always more than helpful!

The service manager is a ass hat. Stay FAR away from this place.

The service team was kind and professional. They thoroughly explained the services as well as completed all repairs quickly.

Beyond impressed and if the sales team is as amazing as the service team I would highly consider making my next car purchase from this lot!

I went in for an oil change. My appointment was for 2pm. I got there at 1:45pm and I left at 4pm! Seriously way too long for an oil change!

The two times I've had to have body work done, they did a great job. They're a State Farm certified repair location...so no looking for bids.

After having an awful couple of experiences at my local Shults Ford, Kenny Ross Ford's team has reinstalled faith in the Ford brand. I will gladly drive past other dealers to come here with the experience I have had here. All of the technicians have come across genuine and concerned for my experience with my vehicle. This was so refreshing after what I've dealt with before.

I recently purchased a used 2006 Eddie Bauer Explorer from Kenny Ross Ford South and my overall experience was exceptional to say the least. I inquired about the vehicle via email and received a response from John within 5 minutes. He was honest, up front and extremely considerate. He had everything handled and got me in and out very quickly. And Joanne in Finance is great! She was able to process all of my paperwork while still holding a fun and engaging conversation.

Just purchased a car 6-2-2017,hated it called the dealership was told to bring it back and we will see what we can do! They worked on my case and put me in a car that I love!!! Great place to buy your next vehicle.Ask for Bryan tell em Gilly sent you!lol

Amazing customer service. They turned a bad experience into a great one!

8 months ago i went to kenny ross in search of a new f250 super duty. I was not pleased with the first salesman i dealt with for 2 weeks. I then requested someone new and he seemed better. After finding a truck that i liked, i wanted to make a deal and the managers made multiple insulting offers on my trades and didnt seem to work with me on the truck either. I tried building one that i wanted but they wasted a month of my time because of lack of knowledge of the vehicle i wanted. Complete waste of time. I then went to Sturman and larkin and was treated great. Not only did they find me EXACTLY what i wanted to a T, but they made more then fare offers on my trades and i successfully purchased a 2016 f20 super duty at a great price. I would recommend sturman and larking over kenny ross any day of the week.

Our experience with Kenny Ross Ford South was great. No pressure relaxed atmosphere great people to guide you along the way to getting the right vehicle for your needs. Even the paperwork went smooth as every detail was explained so the proper decision could be made. Great place to go for a car !

Gary was very patient with me! Everyone very friendly! Been to many dealership but they were by far the best experience! Thank you guys!

Office could not verify if we had road service...then service dept could not verify our extended warrenty..we just found out needing service in Maryland...our extended warranty is not a national type...dealer only...maybe last time using Kenny Ross for any future sales.

Made the cat buying experience as smooth as possible, even when I was hard on negotiations. Got the perfect and fair deal in the end.

Nobody seemed interested in helping me at all I walked around the few cars and sat in my car for 10 minutes and nobody approached me. Guess I'll spend my money somewhere else

Bought a suv was told it was detailed to find that smashed Oreos and sour worms were all in the glove box and also there was dry mud on the ceiling of the vehicle!!!

Dealership doesn t take responsibility when they damage someone s property and employees blatantly lie and say that they didn t damage your vehicle.

Service was great didn't take long.. Only thing I would have appreciated was what the repair was.
Thank you

I had a $2,000 fender bender to get fixed and chose Kenny Ross because it was close to my house. They did a wonderful job with the repair work and detailed my car after which was such a nice touch. They vacuumed, dusted, and cleaned the entire inside. They ran it through the wash and shined the tires. My truck looked brand new when I got it back. I would go to the collision center again in a heart beat. Thanks Kenny Ross

I would honestly give this location zero stars if I could. They sold me my vehicle WHILE it had parts that were actively under recall/warranty and never mentioned it to me AND skipped that section of my paperwork entirely. As a first-time car buyer, I did not know any better - but upon researching, they had a LEGAL obligation to inform me before i purchased. Furthermore, I brought my vehicle back for service THREE subsequent times because the transmission was stuttering due to the part that needed replaced that they never told me about. The first two times I was told that I did not, in fact, have the part, and there was nothing they could do. After getting it looked at by an independent mechanic for an unrelated issue, and having THEM tell me that I had the part that needed replaced, I brought it in a THIRD TIME. They conceded that I had the part, told me it was on back order from Ford, that they were placing an order, and would notify me when it arrived. Shocker ... i never heard back. For 8 months. No one spoke to me with respect or took me seriously. If you are in the Pittsburgh area and have the ability to go to a different location, DO SO!!! The Moon Township location listened to my concerns, immediately confirmed the issue that needed addressed, and fixed it SAME DAY. I will never be back to Kenny Ross Ford South for any reason. I'm beyond disgusted.

Does not try to up-sell or sell services that you don not need.

I took my 2014 Kenny Ross Toyota Tacoma in for the free inspection and emissions test and was in and out in no time at all.

Had an amazing experience at Kenny Ross Ford!! Everyone was extremely friendly and Gary Bac was amazing! He got me my first brand new car that I was able to finance all on my own! He was very patient and worked with me to get me down to an More

Kenny Ross Ford South was fast, courteous and did a great job fixing my 2018Ford Focus Titanium.

My Fusion energi went in for a checkup. Working with their service department was painless and easy. Thanks Rob Sherbo and Dave Milligan for all of your help!

We had the salesmen Greg Ledbetter he did a great job, get up into a new Ford Ranger. I think everyone at Kenny Ross did a great job with our new truck buy. Thanks All

Elmer and Mike were super nice to work with, and everyone else was kind and respectful. Going from an 11 year old Subaru to a new blinged out car, I had lots to learn. They were patient and even sent me video links which were immensely helpful. Thanks Elmer and Mike!

Kenny Ross offers a competitive price online when I was looking for a 2014 Ford Focus. My inquiry is answered by internet sales manager Bryan. He is very energetic and helpful. It's very kind of him to drive me to the store, which saves me from taking bus and train. He explains functions on the vehicle with much patience, although it was dark outside when I finished document work at the store. I'm happy to buy my first car at Kenny Ross.

My experience was awful. I took my car to Kenny Ross for repairs from an accident. I told them up front i didn't have rental coverage. They said that's fine and sent me to enterprise for a rental and said I had unlimited miles. At the end they stuck me with the whole cost for the rental and I had to take my car back to them because they didn't fix it right the first time. I tried to talk to managers and they avoided me wouldn't call back. So they are shady and a horrible place to go. Do not go to Kenny Ross for nothing

Paula made my experience a good one (from wait time through the completed work). I appreciated her reminding me of my upcoming state inspection that is due in February.

Purchased a new 2016 Ford F150 from Kenny Ross. Excellent service and prices. Salesman including Rocky were very helpful and made the purchase easy. I did need some follow up warranty issues with door fitment and small dent from shipping but Jennifer in the parts department area of the dealership made sure it was handled in a timely manner. Jason in the body shop was also quite helpful. I would and plan to use Kenny Ross Ford South again for service and future purchases.

Everything went well and the servicing was completed in the time frame that was quoted to me. Everyone i dealt with was very professional.

Best car buying experience ever encountered. I have purchased vehicles from various sources to include Bowser, Leopardi, Quality, Benson Lincoln and Kenny Ross Zelie. My father always has purchased his vehicles from this location and sent me over to take a look. This was by far the greatest group of people to work with and made everything perfect. They worked in my best interest to achieve what I needed and wanted. Big shout to Bryan and Jed ! ! These two are a great asset to this dealership. Will continue to return when I need anything and always spread the word to anyone needing a car. Sincerely, Susan R.

Arrived a bit behind appointment & still able get service complete.

Excellent service. Very relaxed yet professional atmosphere. My salesman Bryan Ledbetter was excellent through the entire process, will definitely be back in the future for my next car.

I bought a certified preowned Ford Escape about 5 months ago. Only 2000 miles later my transmission went. $3,600 and zero compensation or help from anyone at the dealership. I will NEVER buy or recommend this dealership to anyone and will definitely never buy another Ford. Warning: go somewhere else. Don't buy Ford

Walked into the dealer, it took 5 mins someone to even acknowledge that i was standing at the frint counter as 4 guys are standing in the glass wall finance depart. A salesman was walking by and i asked him, are they selli g car. He said yes and kept it moving.Would not recommend this car

You guys at Kenny Ross did a great job for me. Thank You

Justin at Kenny Ross helped my wife and I get the car we found while browsing online. He was not pushy and very honest about the car. We ended up buying it the next day and are proud owners of a new car. Kudos for being open a little later so I could bring my daughter down to test drive.

When we are looking for another car, you will be sure we are going to comeback. We have been customers for years, and the sales staff have been a big reason for that.

Everyone is always so nice and helpful and will do whatever they can to help u...plus they luvvvvv my little dragon !!!

Had a nice experience at Kenny Ross Mark was an excellent saler he help got me my dream truck and also working with Jed was also excellent with the information about the financial situation

Even though I didn't buy my truck from KRFS, they have performed many services on my truck. I have also purchased tires from here. The service staff are very professional and courteous. An issue that came up during a service visit was corrected promptly and professionally by the service staff.

I always deal with Chris at the service desk. If you want someone who will be honest and professional with you, ask for him.