Donald Corbett

Review of Kenny Ross Ford South

My experience began with purchasing a used vehicle...

My experience began with purchasing a used vehicle with 22k miles. One would expect a vehicle with this low of millage to be fairly issue free but that is far from the case. The rear passenger side window goes down but doesn't come back up. There's issues with the transmission. Something is wrong with the sync call quality to the point I cant understand the person on the other end. The rear brake rotors somehow need replaced already. I reached out to the dealer within a week of purchase to voice my concerns and was told the earliest appointment available was more than 2 weeks out. I was also told there will be a $125 fee just for looking at the vehicle even though I just bought it and obviously all these issues were overlooked by them. At this point I was still trying to be reasonable and give them a chance to resolve these issues. The service manager asked to me to call him today Friday before my Monday appointment to ensure a loaner vehicle was available for me. I have spent 30 minutes and 6 calls now being transferred to invalid extensions and lines that just ring and ring. I just want the issues with this vehicle resolved and I don't think it's too much to ask to get that accomplished without all these added hurdles.

Update: before I could reach 30k miles the transmission failed leaving me stranded on the turnpike. Shortly after the fact the engine failed before I finally couldn't take it anymore and traded the vehicle in. Thank goodness for a warranty.