Laura Curtis

Review of Kenny Ross Ford South

If it was not for Mark, Joanne and Jarrod I would ...

If it was not for Mark, Joanne and Jarrod I would have given a 1(very bad) on all of the above. And the only reason I would recommend the dealership to someone else is because I have chosen to believe that my experience was because of one person not Kenny Ross Ford Self in its entirety. Unless you plan on buying a car outright and having no questions DO NOT let Drew help you with a car. He ignored my questions, talked to me like we were ex girlfriend and boyfriend, and did nothing to help me with my problem. He did not even tell the sales manager what was going on. To make a long story short there was a discrepancy in what I thought was happening with mailing information to my co-signer and what they actually did. Which was not an issue in and of itself because I knew it would take time, but being ignored when asking why it was taking so long and treated like it should be no big deal was an issue. At one point Drew actually rolled his eyes at me and told me, "we'll hook you up with a full tank of gas". When I DEMANDED for the third time to talk to someone else; he finally got up and went to get Jarrod. Jarrod was kind, explained things, looked into the issue by calling UPS, and was appologetic and understood how I felt and why.After being ignored, parinated, and mocked by Drew, Jarrod made me believe that Kenny Ross South was a reputable/professional dealership again. He accomidated my needs and was helpful through the rest of the process. Mark was who took over when I came to claim the car (I met him when I walked in the first time and should have stayed with him instead of going with who I made the appointment with). When i was there beyond upset at how Drew had regarded me he bought me a soda and helped make me feel comfortable with the dealership after losing faith. Mark was professional and helpful in what was probably the easiest part of the process. I would recommend Mark to anyone as the sales person of choice. My experience was probably one in a million because it did take some extra work with the mailing situation. However, it is still an example of Drew's unprofessional behavior and inability to do what was necessary to secure his sale. Therefore, my recommendation is that if you want someone who will take responsibility and not blame everyone else for a situation, as well as answer your questions no matter how many you have or how many time you call, DO NOT GO THROUGH DREW. Learn for my experience. Hopefully Kenny Ross, who is known for caring about their good name, will get rid of hm sooner or later for running thier name through the mud. Thanks again Jarrod, Mark, and Joanne!