Kempinski Hotel Duke's Palace Review

Luxury hotel feels good - the staff service is very nice

Most upscale hotel I have stayed in and a great value considering the location and particularly relative to the competition. Roomy rooms. Tub and separate large shower. Very comfortable bed. Superb breakfast.

Very nice big nice restaurant very nice garden really great to stay

Outstanding hotel. Unfortunately, no driving service to the underground garage.

The best 5 star hotel we have ever stayed in. Extremely clean, amazing service, friendly multi-lingual staff and perfect location! The whole experience, although for one night, was unforgettable. And as well it's great value for the offered price.

Spent 2 nights here.
The hotel is very centrally located and in a beautiful building. The decor is very loving and there is even a small garden where you can relax.
Unfortunately, the service is not really 5 * (example: the cleaning is done very late in the afternoon and very superficial, so that there are crumbs everywhere). We didn't use the breakfast, partly because of the price.
The spa area is very nice, the gym is clearly laid out and basically only offers cardio machines.
Conclusion: The price-performance ratio is unfortunately not that good here, we will probably not recommend it to others.

The hotel is beautiful and centrally located. The staff was accommodating. AND, the food from the restaurant was exceptional.

Successful interior design, mastered dishes. Especially on cooking, with a reflection on the different textures applied to the products.

Refined location, delicious food and impeccable service.

I tried only at the professional level (seminar), restaurant very good, generous and upscale, thank you

Very nice hotel! Beautifully located in the city center of Brugge. Great ambiance and friendly staff. We stayed in a superior room.

Lovely Hotel, nice atmosphere. Rooms was nice and we had a garden view. Beds were fantastic as was the layout service in the evening. Breakfast was excellent, extensive and of very good quality. We found a downside that the hospitality on the terrace was somewhat cool. There is a clear difference whether you are sitting on the terrace or attending lunch or dinner. Sometimes we had to wait a long time while employees were walking around on the terrace next door. Furthermore, had a wonderful time in Bruges.

The best hotel It has high quality standards.
Excellent location, spacious, clean rooms and the best service.
The breakfast is very extensive with quality food.
I highly recommend it.
The best hotel in Bruges.
I highly recommend it

We made a mistake with the reservation and we only had irrational response from the hotel.

The hotel is very nice, the service from the staff is excellent and the location the best. It is worth a visit if you are visiting Bruges.

Beautiful palace with beautiful architecture ..... A beautiful interior with a large garden very quiet ... A haven of peace for a drink where lunch

Hello when you pay a room 288 euro with a view of the wall opposite and in addition you pay parking 25 euro per night thank you very much I stay in France. have a good hello hi the scammers.

Suite 301 is recommended for a romantic stay, private terrace with a magical panorama over Bruges. We had a pleasant stay. Thank you

Beautiful hotel good food pleasant service and in the center with its own parking garage

What a privilege to come for a vacation in this splendid hotel (building dating from the 15th century).

The place is majestic and very slightly off-center from a main artery (100 meters)

So all the advantages without the disadvantages (noise pollution for example)

The welcome is courteous but remains a little impersonal. I think it would be desirable to remedy that. And thank you for offering the various paid or free services of the establishment. This would prevent us from searching unnecessarily.

But this remains anecdotal. We were still not badly received. Far from there.

We had booked a suite. It turns out that this one in addition to being huge (70m2), overlooked the magnificent garden behind the hotel. In addition, the bathroom was large and very clean as was the rest of my room.
A bottle of champagne and some delicacies were offered to us as we were celebrating our 6 years of marriage.

Thank you for this delicate attention.

The bedding was awesome. A huge bed where we could have slept 4 or 5 without problem and absolute comfort.

Breakfast is served in a large, chic and refined room. And the breakfast of very, very high quality. A real happiness and the perfect service.

A main shopping artery is 100 meters from the hotel and the main square within 300 meters. Attention to the price of the parking (25eur / day) .... but the parking is secure and under the hotel.

Either way, you won't need your vehicle at all. Everything is done on foot.

Restaurants and shops are multitudes around the establishment.
You will be delighted.

Perfect starting point for a family getaway or a romantic getaway in the Venice of the North and the name is not misused.

To be favored of course in spring or summer. Heat required

Amazing hotel, lovely rooms and spa. Very central everything is walking distance.

The restaurant was sublime!

A long time ago had extensive lunch here, and everything was very nicely presented and tasty. The staff is very friendly and distinguished. And all this in a beautiful setting!

Very beautiful building. Neat decoration. Easy access and guarded parking in the city center. Spacious and clean top bathroom. Nice relaxation area. Home very well.

Friendly helpful staff. Good handling of the corona rules. Very good location. Great food.

A luxury hotel near the center of Bruges and shopping streets

Stayed here for 5 days. The staff are pleasant enough and the rooms are large and spacious. Beware though that the lower floor rooms have a view of a shabby roof which could be easily fixed with some green screening. We did ask to change but we were shown a room a couple of floors above that still overlooked the same roof but had no bath. There is no milk provided just creamer and the towels are thin and have threads hanging from them. In the hallway there are some shabby areas where wallpaper has been scrapped. The rooms are nicely decorated at the standard of Hilton or similar chain hotel. The breakfast was disappointing with no table service apart from coffee so the hot offering was over cooked eggs and if you wanted sausage and bacon it came on a bed of omelette type egg served in a bowl. The pastries and coffee were lovely though. A warning that the restaurant and bar are very over priced. We had croque monsieur in the bar and it was served in a bowel with no attempt to make it look nice with side salad or crisps. We had the restaurant booked and were prepared for high prices but we left when we were told that if we wanted water we had to have bottled. Personally I think this is a rip off and if you are going to charge such high prices why do you need to be so petty about serving tap water. There are some lovely restaurants in Brugge and we found Couvert which is lovely. In summary, this hotel does not live up to its five star superior rating and there are better four star hotels locally where you will get better value for money.

Very good hotel with very good services up to the 5 stars

1. excellent location. Really close to the town centre.
2. the hotel room is outdated. There was a door lock issue - the card keys would not work. This was extremely inconvenient. Also there was an issue with air conditioning, which we had to ask to be fixed
3. overall management was good

A memorable stay at the Duke's Palace five years ago made me want to come back. An unmatched experience in Bruges, this beautiful, preserved city is a heaven I'll come back to on a yearly basis. What was a Kempinski back then is today the Duke's Palace.

Top location about 5 minutes walk to the market. Great hotel will be back.

Beautiful hotel, literally a palace.
Rooms are spacious and well equipped. Staff are multi-lingual, extremely professional and polite.

Nice hotel, breakfast was super cared for and tasty

The best place to stay when you are in Bruges. Service is great!

Great view from our hotel room they upgraded to the Prinsenhof suite. Breakfast is amazing with a large choice from fruit to continental or full english and then to tol it off they have lots of chocolate and champagne as well!

Excellent hotel and service - beyond praise! Professionals, level 5 * is felt in everything. Luxurious breakfast for every taste. Nice spa.

Welcoming very courteous personal floors smiling and discreet. room very good but lacking little things .. little attention in the evening: chocolate on the bedside table. Perfect bathroom. Complete and excellent breakfast. Magnificent establishment in general only downside: the hammam bad smells very present in the hammam I think it would be necessary to put a little essential oil there would be Bcp more pleasant than to smell the perspiration, for a 5 it's limited and not worthy of a palace lacking shower gel in the showers of the spa too, room at the exit of the hammam a little too fresh for my taste.
Finally, I would just say that the parking rate is a bit high

Very nicce hotel, in the centre of bruges with incredibly helpful staff.

Friendly staff with excellent location. Large rooms and daily breakfast was wonderful. Highly recommend.

The hotel should put the same energy into maintaining its spa as putting its customers outside.
First and last time.

Only fault was the steam and sauna ,they were to cool, and smelt of sweat and mould.

Disappointed in the service: no sign "Do not disturb" present. TV broken. Outdated rooms in Abbey section. Wake up at 9.30 am by housekeeping despite the fact that they know you are checking out that morning. Very little info received in general. Same feeling with our friends. We felt chased away.

Hotel well located in an elegant, sober and warm at the same time. Breakfast with a variety of products for all tastes. Perfect for a romantic break in Bruges.

Beautifully hotel in a great location, with secure underground parking.

Welcoming staff, very pleasant, professional, magnificent hotel, chic, beautiful. I recommand it

Beautiful setting with attentive staff. Stayed here for a friend's 30th, 1min walk into the town and parking underneath too! Well worth a visit to see the building even if it's just for a drink!

Good hotel.awsome breakfast.good bar. The rooms are big and so is the bathrooms. But the hit in the room was bad.it was so cold. 4 degrees outside and the hit was broke.we talked with the receprtionist but nothing was done about it.... dont miss the sauna and the gym

The stay at Dukes was very pleasant. Everybody was committed to make our stay as comfortable as possible. The room was spacious and very quite facing the nicely designed garden. Next time we travel to Bruges we will definitely choose the Duke again.

A great establishment. Very attentive staff, a good table and an extraordinary room. A place full of history and moreover very beautiful. I will come back to that.

We have already had breakfast there, really top quality for the price. We also regularly visit the bar when we go shopping in Bruges. The service is very smooth and friendly, even if you are not a guest at the hotel.

Excellent!
A very nice hotel! and very friendly service!

Great ambience in a historic building in the middle of phaszinierendrn Bruges!

We go there regularly I Amais disappointed. The rooms are spacious, and the magical breakfast.

An actual 15th century castle. We arrived late in the evening and ended up with a free room upgrade. Not only was I sleeping in a castle I had a room upgrade. I was starting to feel like a princess. The breakfast at the hotel was nothing short of royal. There was an entire wall of fire oven baked pastries and breads, chunks of Belgium chocolate, meats and cheese and so much more. As for me (now celiac and gluten free,) they offered fresh baked gluten free bread and pancakes. I would defiantly recommend staying at Dukes Palace to enhance the Bruges experience.
Dukes Palace is located in the middle of old Bruges, Everything is walking distance. We were pampered there by the helpful staff, amazing food and historical beauty inside and outside the hotel castle.

My favorite hotel in Brugge. I always staying in . Stuff very friendly. Lobby very luxury & cozy. Breakfast very delicious & hall restaurant very beautiful view. It is worth 7 star

Good quality hotel just off the central square. Rooms / area very quiet. It has turrets!

Spent a special New Year's Eve that I will never forget. 2020 started just right for me and my partner.

Classic/artsy charm, modern rooms, great location, friendly staff.

Great ambience in a historic building in the middle of phaszinierendrn Bruges!

Hotel is beautiful, cafe spectacular and service perfect.

Very nice hotel, very comfortable beds, very complete breakfast. It is very well located, close to downtown and commercial avenues. The whole hotel very well decorated. The staff very friendly and always attentive. It also has a nice garden to clear a while.

It really is a palace! Our suite was gorgeous. The common areas looked like a museum, but were very comfortable - especially the courtyard. The staff was extremely helpful in every way possible. I doubt one can find a bad location in Brugge, but this one worked very well for us. Highly recommended.

Beautiful Location - Premium Service - A palace at a reasonable price

Superb hotel
With a magnificent breakfast buffet
And we ate at the hotel restaurant it was super delicious

5* luxury. Historic building given modern makeover. Loved it.

Beautiful hotel in an authentic Duke's palace (obviously). Great, friendly staff, who all spoke English even better than I do. Excellent location.

Duke s Palace is very much overrated and my recent stay at the hotel very much underwhelming. The hotel is at the end of a narrow alley and has the frontage of a large European townhouse. There is a turret that is supposed to provide the feel of a palace, but instead feels like a Disney Land prop.

The Superior Room, which they show online as having a queen size bed, in reality had two twin size beds pushed together, made up separately. The WiFi in my room was spotty with kept dropping my connection. My room overlooked a parking lot / industrial roof. The room was too cold and the temperature controls did not work well. I found crumbs on the carpet when I first entered the room. The service was also cold. All in all nothing about the experience was romantic or even good.

Duke s Palace claims, on their website, the Evian water they offer as evidence of the high quality of their hotel. I say it is hoighty toighty nonsense. A free bottle of water is offered in most luxury hotels across the world and there are arguably higher quality brands than Evian.

Hotel Dukes s Palace likes to market themselves as the only 5 star hotel in Bruges but don t let the old world star system, which offers very little transparency, fool you; trust the review ratings from real travelers. Several other luxury boutique hotels are rated higher by your fellow travelers on Google, Yelp, Trip Advisor, boutiquehotel.me, etc. For example, Hotel Heritage - Relais & Chateaux, another palace style hotel in Bruges, which I previously stayed at and truly enjoyed, is closer to the main town square and is rated higher everywhere online.

To be fair, normally I d rate the overall experience 2 stars, but in this case Duke s Palace set the expectations high and failed to deliver on expectations, so minus one star for not setting the right expectations.

My favorite hotel in Brugge. I always staying in . Stuff very friendly. Lobby very luxury & cozy. Breakfast very delicious & hall restaurant very beautiful view. It is worth 7 star

Beautiful hotel. Especially good breakfast with high quality ingedients (buffet) and UNLIMITED chocolate and cava. Very central location, 100 yards from the belfort. What a way to start and end your day in Brugges.