We have been working with a psychiatric nurse from KC's Home Health Care and she is superb. Terri is knowledgeable, intuitive, supportive and recognizes the Art and Science of treating patients with dementia.
Very poor. I'm having to write up a complaint with the Quality team through the insurance agency then take it higher. The company is understaffed, when RN's come out to do home care for patient they are very messy. Also they cannot follow Banner Dr's orders for wound care. They schedule on the day of to see a pt. rather than scheduling in advance knowing they have to come 3 times a week. Lori the admin person needs more training on pt. care and needs of pt. Jill the supervisor is not to informed on how pt care is. Complaint is in the works and Banner is backing me up and Text messages are proof with KC's RN that scheduling is done on the day of, very wrong.
A big thank you to KC s home health therapy team! I went to see a client of theirs today and they were extremely impressed by this home health. They are being taken care of by a team of therapists who have been working together to help the patient meet their home health therapy goals. They have gone out of their way as a team to set up a home health therapy board in the home with exercises for the patient to do in between visits and have been communicating outcomes and goals together to best help this patient. Very awesome to see a team of professionals work closely together to help a patient reach their personal goals. Thanks for the compassionate and caring work you are doing KC s!!!
People in the office lack empathy & professionalism. Who ever is answering the phones needs to be terminated.Nursing staff was excellent. Used them for 3 years. Only use them if you know how to call companies and get stuff done. They are the worst to deal with, never return calls ect.
I have received excellent care. KC provided me with a doctor, nurse, aid, physical therapist and occupation therapist . They even had an x-ray team come to my house. All the personnel were professional, knowledgeable, caring and helpful. KC hired the very best. I would use them again if needed and would highly recommend them to everyone.
KC's home health is a company that I have known the owner and the staff for over 3 years. I know myself with being a healthcare professional that quality of care can vary depending on the staff of a company.
I have personally referred several patients to this company and each time the staff went the extra mile to provide a high quality of care. They were great with the follow up to make sure the medicine protocol was followed and have kept some of the patients from unnecessarily going back to the hospital
Thank you to the team at KC's Home Health - Great Care by a caring staff.
kcshomehealthcare.com
