4 years ago
Let me start by saying that any negative things I ...
Let me start by saying that any negative things I say in this review should no way reflect on the operators or staff of Kauai Backcountry Adventures. They were all very wonderful and professional. We were all geared up and ready to go on our float tube trip through the old Kauai sugarcane feild irrigation ditches. We had checked in and been taken to the beginning of the tube trip, and even made it through the first tunnel, but then we had to exit the canal due to a rock slide the night before. The crew was amazing and knew before we even got to it that something was wrong by the depth of the water. Luckily there was a log across the canal that should normally be over your head, but with the high water we could not move past it. This is where we were able to exit the canal and had to hike back up to the first tunnel to be picked up by a van to take us back to the headquarters. Jandy was amazing, knowledgeable, and very professional. She took a tough situation and handled like she had had to do it a hundred times. The most negative part were some of the other guest, who were just to self centered and putout by an act of God that they couldn't see how much Kauai Adventures were doing for them and how Jandy was trying to make light of and defuse the situation. The only criticism I will give Kauai Backcountry, is that they should scout out there runs everyday, especially after a few days of rain. So, we never got to see the entire run, but believe me, the next time we are in Kauai we are definitely going back to Kauai Backcountry Adventures. And, the answer is yes, we got a full refund.