Jon Lorensen's Acura Of Milford Review

When I went to go get a oil change I found a piece of garlic bread under my hood I wouldn t recommend this location to anyone..you lost a loyal customer

Pete in service is a great service advisor and I highly recommend going into Acura of Milford if anything is wrong with your car. Great techs that do a fantastic job and the proper way.

Craig was absolutely amazing!! My scenario was certainly not the easiest, and he and his team did everything possible to turn a bad situation into a positive one. Everyone is extremely friendly and professional. I will definitely be back at the end of the year to do business again!

Dale (Sales Consultant) was amazing and very helpful in the whole process of car buying. Very knowledgeable and very professional. She made sure that everything is perfect with the car and the whole process. She made sure everything is taken care of before I leave with my new car. Attention to detail is her specialty. If you are in the market for a car, DALE is the best person to assist you at Milford Acura. Finance Manager, Omer Hamed is another incredible gentleman who helped me to secure financing and help me to understand all the options available to me. Love his honesty. Dale and Omer are the best people to work with.

Called to schedule a appointment for a safety recall and the call director was ok, she scheduled me in but had no knowledge about the recall, she transferred me to the service department and I asked the gentleman who picked up how long would it take and he said around a couple of hours and when I asked about a loaner vehicle (WHICH IT CLEARLY STATES ON THE LETTER THEY HAVE TO PROVIDE ONE IF NEEDED BY THE CUSTOMER) he said idk what to tell you if at that moment we have one then we will provide you with one if not then I don t what to tell you, we ll see when you are here. My appointment was a week away and if they know it takes hours then the least they can do is provide a loaner.

Craig Rich and his team, are definitely the best one. They help me with my situation and they make it happen.I highly recommend this dealer especially Craig he's the one.

To put it simply, this service department is unequivocally awful and inept. It is abundantly clear why this Acura dealership has some of the lowest reviews and ratings comparative to the other Acura locations in the area.

In dealing with this service department I have found myself increasingly frustrated at every turn. I brought my under warranty vehicle in to them for a battery issue they kept claiming it was not under warranty. Also, notable is the cost here- which is significantly higher than using AAA or other services however, that is largely typical of dealerships so not too much of an issue.

When dropping my vehicle off I also noted a intermittent issue with my vehicle where sometimes when coming to a full stop it feels like the car is being hit from behind. Following dropping my car off there, I did a search on that issue in Acura vehicles and found a class action lawsuit with the same symptoms and it is seemingly a transmission issue. When I contacted the service department back, they expressed that because they could not duplicate the issue there was absolutely nothing that could be done. The solution was to have their employee "who lives the farthest from the dealership" drive the car home regularly to see if it could be replicated. They gave me no other option to diagnose the vehicle other than an employee driving it for extended periods basically using it as their personal vehicle, which seems wildly unorthodox. When I expressed discomfort with this I was essentially told tough luck as that was the only option for diagnosis. Additionally, the service advisor repeatedly chastised repeatedly me saying that "Google was not my friend". Clearly, Google is my friend because it uncovered many of the mistruths parroted by the service department.

Even more frustrating was their complete lack of concern with my issue. They did not follow up with me, instead each time, I needed to reach out to them only to be given the run around. They did not care about me, my issue, or their lack of acceptable service.

I have given this dealership many many chances but they are either unwilling or unable to give good customer service. They are incredibly guilty of focusing on their bottom line and not on their customers safety or experience with them.

Clearly, they have a history of poor customer experience in their vehicle service department as the other reviews dictate. I highly recommend using one of the other more positively reviewed Acura dealerships in the area.

My favorite car dealership. Very professional sales and service staff. Thank you Craig and Christian!!

I had such a lovely experience getting all the help I needed. My sales lady was super friendly, thorough and very efficient in her knowledge of the vehicles I was inquiring about. I'd recommend her for future customers 100%

Not communicative and dishonest when they do communicate!

Wish I could give them half a star. In short, service department is terrible! They don't communicate with each other or customers.
I went in for a service they estimated would take 3 hours. So they gave me a ride to the Panera and sent a text message saying they'd keep me informed. After 3.5 hours I replied to that text message, inquiring about status. After 20 minutes of waiting on a response, I called to learn that my vehicle had been ready for over an hour. 10 minutes later they picked me up . When I got to the service desk, they had no idea where my vehicle was. I stood there in utter astonishment as they fumbled all over each other looking for a vehicle that was parked right out front.

Later I decided to let them do a warranty paint service. They told me they needed 7-10 days. After 14 days I called and was put on hold, and subsequently hung up on. When I called back I was told that the guy I needed to talk to was gone... like there is only one person who can tell me if my vehicle is ready or not. I had to call 3 times during the next day before this mysterious guy made talking to me a priority. He told me it would be easy the next day... we are now 16 days into a 7-10 day activity.

Deciding I was done, I just took my vehicle to another dealer for an oil change and tire rotation, where I learned that Acura of Milford put the wrong lug nut on my wheel and stripped the spindle... $200 later I am DONE DONE. Acura of Milford denied ever having taking my wheels off. Then how have they done the tire rotations and detailed brake inspections they have boasted of?