Brian Gonzalez

Review of Jon Lorensen's Acura Of Milfor...

Called to schedule a appointment for a safety reca...

Called to schedule a appointment for a safety recall and the call director was ok, she scheduled me in but had no knowledge about the recall, she transferred me to the service department and I asked the gentleman who picked up how long would it take and he said around a couple of hours and when I asked about a loaner vehicle (WHICH IT CLEARLY STATES ON THE LETTER THEY HAVE TO PROVIDE ONE IF NEEDED BY THE CUSTOMER) he said idk what to tell you if at that moment we have one then we will provide you with one if not then I don t what to tell you, we ll see when you are here. My appointment was a week away and if they know it takes hours then the least they can do is provide a loaner.