Not communicative and dishonest when they do commu...

Not communicative and dishonest when they do communicate!

Wish I could give them half a star. In short, service department is terrible! They don't communicate with each other or customers.
I went in for a service they estimated would take 3 hours. So they gave me a ride to the Panera and sent a text message saying they'd keep me informed. After 3.5 hours I replied to that text message, inquiring about status. After 20 minutes of waiting on a response, I called to learn that my vehicle had been ready for over an hour. 10 minutes later they picked me up . When I got to the service desk, they had no idea where my vehicle was. I stood there in utter astonishment as they fumbled all over each other looking for a vehicle that was parked right out front.

Later I decided to let them do a warranty paint service. They told me they needed 7-10 days. After 14 days I called and was put on hold, and subsequently hung up on. When I called back I was told that the guy I needed to talk to was gone... like there is only one person who can tell me if my vehicle is ready or not. I had to call 3 times during the next day before this mysterious guy made talking to me a priority. He told me it would be easy the next day... we are now 16 days into a 7-10 day activity.

Deciding I was done, I just took my vehicle to another dealer for an oil change and tire rotation, where I learned that Acura of Milford put the wrong lug nut on my wheel and stripped the spindle... $200 later I am DONE DONE. Acura of Milford denied ever having taking my wheels off. Then how have they done the tire rotations and detailed brake inspections they have boasted of?