I'm giving you guys 5 stars because you are giving me more time with my 22 year old daughter who has terminal cancer. I wish there was a cure... Please try harder please. Please just keep my daughter alive. I need her.
When my hubby's cancer returned after 11 years we were both so upset and anxious. From our first visit in January 2021to JTCC we were greeted by amazing folks like Doris & Maria at the Front Desk to Fay at the second Reception area . We felt a sense of comfort. We then met Dr. Leslie & Jacklyn Russo my hubby and I knew he was in great hands. The entire Team during the Stem Cell Collection process also provided a sense of professionalism with care and kindness that is so very important. My hubby's Stem Cell Transplant is complete and again the entire medical team at Hackensack University were outstanding!! My hubby's care was exceptional. Dr. Donato, Dr. Kaur and the Nursing Team kept me advised every step of the way and my husband felt completely at peace during his hospitalization. He felt safe and taken care of the entire time. The Housekeeping and Nursing Team where incredibly kind and caring. Thank you all for all you do. We are deeply and sincerely grateful and appreciative. Our fears faded with every interaction with all of these amazing professionals and human beings.
Worst experience so far. Changed hospital from Cornell NY. First visit. Someone took our jacket during chemo. The home nurse NEVER called or came on time to take the port out from the infusion machine. No number to call and no one is helpful!!! Place is supposed to be renowned but so far it s no where near that. I m better off at one of the urgent practices!!!!
I'm very happy and the people are very nice and helpful I give 10 stars
Caring, friendly and helpful staff. Could recommend highly enough.
Excellent.
The doctor and staff are highly trained to deal with the cancer patients. My health is improving since I started treatment at Hackensack Meridian Health/John Theurer Cancer Center.
I specially recognize the excellent work and professionalism of the Lab at John Theurer.
I makes me a little sad that the reception person at the infusion center today was very annoyed with me wanting to check on my mom who was having an infusion. I understand that there are no visitors during the pandemic and I only needed an update on her completion time. However, it seemed to be very bothersome to this person, as she frowned and huffed off. I was taken aback because all the other nurses and staff seem to be very empathetic and understand that if a family member is going through cancer treatments, we need patience and kindness.
I honestly don t know what to say. My 48 year old mom was diagnosed with cancer around her heart. She underwent open heart surgery where they removed part of the tumor and fixed her heart. She was referred here. I was told that we had nothing to worry about by one oncologist because her cancer wasn t spreading and was very tiny. After 7 months of chemo, doctor said she was doing amazing. The doctor even promoted immunotherapy. After 11 months from initially coming here after open heart, my mom passed away. She ended up having a tumor in her pancreas and 11 small tumors in her brain that apparently originated from that tiny tumor around her heart. It apparently spread, even after open heart surgery was performed in which most of her tumor was removed via surgery. It s interesting how the new tumors were never diagnosed or mentioned until the very end. Either excessive amounts of radiation and chemo in a short span of 11 months might have provoked it. My mom had no PMH prior to surgery and never on any medication. I don t know. I feel like the doctor here really didn t focus much on the pt, it might be different depending on the dr. Most of the time we would see the nurse practitioner and not the doctor. The doctor would literally read the patient s history or cat scan overview, while in the patient s room. Using his 2 secs to read and then leave without properly looking at the patient or having a proper conversation. Hope and reassurance from a doctor is what cancer patients need. Patient s mental mind set is what gives patients hope and is a big factor in their recover state so as a cancer doctor think of a better approach... take more time with pt. The staff here is good/friendly, but the dr my mom had needs to improve his patient care and be more up to date with each patient.
my friend has had an incredibly difficult time with the staff here! they are so bad at responding when she needs them and when she does get through the secretary is very rude and dismissive. more than half the time that she calls there is no answer and these are obviously important health-related things she is calling about. when she emails they become upset with her (they "don't like email") so she is left with no options. i cannot stand the treatment my friend is getting and she always feels bad "bothering them" because she worries they will just treat her worse if she complains. PLEASE do not tell me to call patient experience as i see suggested above. She tried that months ago and was told to call the office manager, who is the same person she was mainly complaining about! she tried to call again just now and there was no answer. needless to say, it is extremely disheartening to receive no response from the people you are looking to for help. please give us some idea of how to get through to someone who can actually make change happen, because the staff is incompetent, defensive and rude and this only adds stress to an already difficult situation with her health. thank you.
We had an incredible experience here. Every staff member we interacted with was kind and professional, from the doctor and nurses, to the billing department, to the front desk reception. Their staff was responsive when we had questions or concerns between appointments. They also provided additional resources beyond the treatment itself, including nutritionists and social workers who were available by phone to answer questions when needed. We're very happy we decided to go here for treatment.
jtcancercenter.org
