I makes me a little sad that the reception person ...

I makes me a little sad that the reception person at the infusion center today was very annoyed with me wanting to check on my mom who was having an infusion. I understand that there are no visitors during the pandemic and I only needed an update on her completion time. However, it seemed to be very bothersome to this person, as she frowned and huffed off. I was taken aback because all the other nurses and staff seem to be very empathetic and understand that if a family member is going through cancer treatments, we need patience and kindness.