Just Purchased my 3rd vehicle from JM. All experiences positive but this was by far the best. Gregg Whyte made us feel special. Went over all the different buy options and lease. Even told us about rebates.. Went in for oil change and came out with a 2018 ES350 and lower payments. Thanks Gregg for making this happen. JM has a client for life.
I was told that my tires would be rotated and requested that the alignment be checked but didn t see it on my receipt. Also my tire pressure is 31 and they didn t put air in. Pressure should be 33 and I am a stickler for that. Other than that the service was excellent
Recently had to go thru the return and renew lease process and went back to JM Lexus.
Was helped by Tim Spellman from the onset, and he could not have been nicer, more patient, courteous, and knowledgeable. He was honest and forthcoming and gave me the facts I needed to make a good decision. I honestly had a good time in this process and love my new car. I highly recommend Tim Spellman if you are car shopping .
Ryan O'Kuhn was a pleasure to work with for my new lease this past weekend and I'm not easy to please! Ryan was knowlegable, patient and made the process seamless. I wouldn't hesitate to recommend Ryan and JM Lexus for your next lease/purchase.
I had a great experience purchasing my new SUV. Everyone was friendly and professional
JM Lexus is simply the best. I m on my 5 or 6th vehicle from them because they make the process easy! I was just there today for servicing and it reminded me of why I love them, and why I continue to choose them. An hour in the guest lounge went by rather fast. I had my coffee, a comfortable chair, WiFi and my laptop to get my work done. It s just so easy working with JM Lexus and I think that s what others don t grasp. Luxury is not a brand, but instead it s ease and comfort. They always take care of me and they always make my visits as hassle free as possible. JM just gets it!
I was visiting from Texas and came to this location because my sister was having her car serviced. While I was waiting I was approached by the Sales Manager Michael La Bianca asking us if we wanted to look at anything specific. I told him that I wasn't here to purchase anything today, but that I had my eye on the RC 350. He asked a few questions and I mentioned that back home in Dallas I already had an appointment to look at one there.
He offered to look up the vehicle while we waited for my sisters car to be finished to see what kind of deal I'd be getting. We pulled up the VIN on his computer and found that compared to the RC they had in the show room the one in Dallas was definitely not the better option.
Thankfully I had already been pre approved so Michael took that and was able to find me an even better APR through them which allowed me to tack on some extra protection of the car. They even took care of registration even though I was out of state.
While we were getting the financials wrapped up I noticed a small tear in the seat leather. The guy that fixes this had already left for the day, but Michael had him come back to patch it up for me so I would be able to take the car home that night.
I flew in to Coral Spring for a Christmas visit, and because of Michael La Bianca and JM Lexus I got to drive a beautiful car back home to Dallas.
These guys were a pleasure to work with, professional, and no hassle.
Michael was also very diligent about following up with me via text over the next few weeks to make sure registration went through smoothly.
Couldn't recommend this guy enough.
OMG, The experience I received yesterday from Alicia Stark was beyond spectacular!!
She made buying my vehicle a pleasure and she is trying to find a nice RX350 F Sport for my wife also!
I have purchased many cars and no one has ever treated me like this!!!!
Ask for Alicia!!!
bought out a lease that was purchased at another dealership. Was treated wonderfully and provided all of the information in advance by email attachment which limited my time waiting at the dealership for processing. Very professional set up despite the fact that they were not charging me for the service. Impressed!
This is my third lease with JM Lexus. I always come to Mel Malka as he takes very good care of our family. He always goes above and beyond, and his professionalism is superb. I recommend everyone to ask for Mel.
I am very disappointed in JM. In the last 8 years my wife and I have leased 6 vehicles through them. The lease on my vehicle is expiring in a few months, and I have decided to go with another brand, mostly because Lexus doesn't make a model with a manual transmission available. I contacted JM to get out of my lease a few months early, because of the deals available on cars right now. After my emails were ignored for a few days I finally received a call back from the sales department, letting me know there was nothing they could do for me. My car is actually 6,000 miles under total lease contract mileage, so it's not as if I would be returning the vehicle with substantial negative equity. Again, I was told there was nothing they could do, or more precisely, nothing they wanted to do. Now they've certainly lost me as a customer, and when my wife's lease expires they will be losing her as well. If you are looking for customer service and credit for loyalty, go elsewhere! **Update** The response below was very nice for everyone to see, but as expected, I have received no response from JM directly.**Final Update** I received a call from a manager today, same response, they are not willing to help a customer of almost a decade. I even offered to split the remaining lease payments with them, and turn the car in 6,000 miles under lease allotment. Still, not even willing to negotiate. Now I will spend the next three months putting 6,000 miles on my car so I can return it not a single mile under lease allotment, hopefully with zero lease equity.
Excellent experience.
Our 4th Lexus, 2nd from JM Lexus.
From the call to schedule an appointment to the 3 hours my wife window shopped, to pulling out the next day with her 4th !! JM killed it !
An awesome and pleasant experience where we were made to feel like family. Steven Mcneeley was extremely professional and consistently followed up with every vehicle we inquired about and made us confident that we shopped for our latest Lexus in the best Lexus Dealership around. JM Lexus has over delivered!! Highly recommended.
Thank you Steven
My sales person Alex made a usually stressful car buying experience a pleasure. He listened to what I was looking for in a car and quickly made a great recommendation. I love my new car!!!
I would definietly recommend Alex Brondovsky to work with.
Jonathan, our sales rep has sold us 5 cars over the years. Very attentive and gives you what you ask for. JM is the best dealer out there - bar none. Call Jonathan today!
Car repair was speedy and the customer service was good. In the repair lounge, you needed a meal-ticket to get one soda, coffee, or meal by the barista. Unlike most luxury dealerships they did not offer any fresh food or desserts, only pre-packed food with amazing options like chips, cookies, and pretzels. I felt like a 2 year old handing off my single ticket to get a non-refillable sprite while I wait for my car. I understand they don t want people abusing the system, but I couldn t help but feel like I was in an adult day-care. Bake the free food into the repair price, it s embarrassing for both the customers and the barista to micro-manage accommodations.
This is the 3rd car purchase my family has made from JM Lexus. The service is great and the prices are good as well. Jean M took good care of me. And Alex N secured a great financing deal for me. Kudos!
This is the second car I have bought at Lexus, excellent customer service from everyone I have encounter at the dealership, including the cleaning crew, my sales rep RICK BARONE was great and the patience to help me find what I really wanted. I love my new truck thank you Rick. I will be back for my 3rd car in a few years, hopefully the level of service will be the same.
Very professional and smooth process, walking in and out driving a new car, was awesome this my third Deal at Jm Lexus everything s great thank you.
Awesome service as usual. Wait times not so bad even without an appointment.
The experience with our awesome sales professional German Afanador has gained Lexus a customer for life!
Service advisor was very helpful and cordial. Thank you.
Buying from JM Lexus was the best car buying experience ever! Thanks to Scott Argow, and Keegan Potter, our deal was completed between the phone and online. We got there, made sure the IS 350 F Sport was the car for us, signed the paperwork, learned about the car from the delivery specialist, and drove away.
In less than 2 weeks, we purchased 2 vehicles from JM Lexus...both purchases were a great experience!
Unfortunately the dealership is not like it was before.
My opinion is that it is no longer customer oriented.
Had my Lexus serviced because of a recall when my wife got her car back the vents blowing cool air were not operating and the Bluetooth no longer was working
We rescheduled service call and had the car serviced yesterday they found that the Bluetooth was not connecting and had to completely reprogram the audio They also found that an ac part needed to be in replaced.
When I picked the car it was not washed and was told we needed to drive 3 miles to a car wash with a coupon we waited 30 minutes to have the exterior done NOT WORTH IT
Also the car era not filled with gas as you previously did for a service under warranty When I picked up the loaner had less than 1/4 tank when I returned the loaner I returned the loaner with 3/4 full
They just gave me the keys and left no have a good thanks for coming to JM Lexus
Marc Rubin
Dan Phillips' customer service skills and dedication to providing an excellent customer experience are unparalleled.
I have bought two Lexus automobiles from Dan and both of my experiences were incredibly pleasant, professionally handled and incredibly easy compared to other automobile buying experiences I have had at other dealerships.
I have referred friends to Dan and will continue to do so every chance I get. It feels good to know that when I refer family or friends to Dan I know that they will have a great experience and get a high quality automobile.
I highly recommend Dan Phillips and JM Lexus if want you a positive automobile buying experience.
-Kenji Plennert
The last two times I brought in my car for routine service to JM Lexus, the dealer advised me that the car had a screw wedged in a tire and that the tire needed to be replaced. Has anyone else experienced the same problem at this dealer?
I got a lease for a vehicle. On recommendation of my friends I appealed JM LEXUS. I was helped by Alex Bondarevsky. I got service at highest level. He helped to choose a vehicle and in shallow details told everything about it. Processing of documents was done quickly. I got the best service! I recommend to all!
Our Service rep, Charles, did a good job keeping us informed of the repairs. Thanks
Just bought the 1st 2021 LC500 in this market on Friday and I couldn't be happier with the dealership overall and the sales team in particular. Thanks and looking forward to many years of fun with this fantastic ride!!
Bought my RX with Jory. Gets you in and out quickly.
Michael Thomas made buying my 2017 Ram 1500 an absolute pleasure. A very quick, pleasant and easy experience over at JM Lexus. I would recommend this dealership and Michael to anyone. Thanks again!
Awesome experience with Rich Duarte. I leased a new vehicle and did not have to spend the entire day in the store. Facilities are amazing and worth the time.. Everyone at the dealership makes you feel comfortable truly a professional organization.
Went for the 4th of July special and they laid the brake job on me...I knew this was going to happen ...the oil change and alignment are loss leaders.
I am a new customer of JM Lexus and I am very happy with my car and how helpful all of the employees are to me! I highly recommend anyone to get their future car from JM Lexus
Great experience! Robert Kohl was awesome. We also truly enjoyed the Lexus Plus program!
Arly Edmond was very helpful and efficient. It was an amazing buying experience. No hassle including my trade in. Thank you Arly and Jm Lexus.
My purchase experience was fine and I felt that I was getting a fair price. Delighted with the choice of vehicle and sales woman who is no longer there. Unfortunately our first service due to the pandemic was last week and we were there From 12:15 to 4:15. A very long time to spend with a mask on inside waiting
For our service which was supposed to have been our first service of a rotation of tires and a oil change. Needless to say We were quite disappointed and I was late for a medical appointment. That being said I m willing to give them another chance,I have never waited in a dealership that length of time except when buying a car.Sorry but I cannot give you more than a 2 Rating on a scale of 1-5
Sincerely,
Mindy and Neil Turner
Another incredible experience with JM Lexus. They gave me an incredible deal on my new Lexus NX300 lease, and the gentlmen that helped me, Nick Varsam and Michael Labianca were sensational. They made a usually frustrating experience incredible easy. They did everything virtually and Michael even drove the car up and hand delivered it and took my old lease back. Michael was awesome. I highly recommend JM Lexus and him.
Ask for Donald Norton - highly recommended
No-pressure, didn't feel rushed
Trustworthy
Final price was exactly as negotiated (no last-minute surprises)
Professional and polite salesperson
Been a customer for almost 30 years. Always good service. I ve been using Carlos Nunuez as my service advisor for years and he is the best. Always calls me back, gets me in and out quickly, and always very friendly. He makes me feel like family. I recommend JM Lexus and Carlos as your service advisor.
This was a very pleasant experience throughout the whole transaction.I would recommend this dealership without hesitation.My associate German Afanador was extremely helpful and knowledgeable about the model I finally chose.Very professional and patient answering any questions
About the vehicle and explaining all of the safety features.I had originally accompanied my Wife to look at a new vehicle and became a customer as well.Do yourself a big favor and go see for yourself.
Sincerely
Robert F Grady a very satisfied customer.
My son went to JM Lexus with me and looked for Alex Bondarevsky to help us he is the best I recommend him 100% best of the best
Being a first time Lexus customer, I can tell you that the service was exactly what is to be expected. The process was seamless and the all-in-all car buying experience took under 2 hours. I look forward to my continued partnership with JM Lexus. #decembertoremember
The lease for my car was ending, and I had to shop for a new car during this difficult time. Having leased other cars from JM Lexus in the past, I knew I would be provided with all the information I needed to help me make my decision. I was not disappointed, John Churchill did a great job. I decided to lease an IS 300, and when Michael LaBianca took over the leasing process, I was amazed at how knowledgeable, professional, and overall fantastic he is. He even delivered the car to my house, and made sure I was comfortable with every feature on the car. I love my new IS 300, and so happy I chose JM Lexus. Thank you Michael LaBianca, you made a difficult situation into an easy and happy one.
GREAT experience at JM Lexus with Jonathan Wulkan! The easiest, most low-key car buying experience I ve ever had. This is my second Lexus, but between the car and the dealership, I m a customer for life.
Our salesman was extremely nice. I love my car and I m so happy to come back to Lexus!
The team at JM Lexus made the experience of buying my new car fun! Both Sasha and Oketto were top notch, knowledgeable and made it a great experience and the new 2021 ES 350's look amazing! JM Lexus - thank you!
Wonderful dealership. We were helped by Gary Mueller, who did a fantastic job. He explained everything, answered many questions we had. He even put a huge bow on the car as it was a birthday gift for my wife's 50th birthday. Overall, great experience of car buying. Mr. Mueller made it very special.
Thank you,
Arpad Toth and Agnes Harmath
Customer service is, as always, excellent. We worked with Mr. Donald Norton, an excellent sales manager who was very professional and shown us the ins and out of the vehicle we were interested in. I would definitely recommend him to anyone. Thank you JM, Donald Norton and Nick Varsam.
Fantastic service. Donald Norton made my first car buying experience incredibly easy and found me a car that I really like. Providing exceptional customer service.
Dennis Jackson new right after my phone call telling him of two of our friends recommendations to meet with him. Everything was cut and dried. No adding hidden fees. He gave me the price exactly as he said. The help was extraordinarily and quick. I recommend JM and especially Dennis
The whole team at JM Lexus was pleasant to work with... But Kahari Whittaker made trading and buying very easy.
Great dealership, great cars, friendly, no pressure, excellent service, Dan Phillips was GREAT!
Bruno at JM Lexus IS amazing!!!! I absolutely love the platform JM Lexus has created and are leading the way in what exceptional customer service is supposed to be!!! Thank you for setting a new standard that others should strive to achieve!!! In closing I have to express once again what an outstanding experience I had with Bruno, everyone should stop in and ask for him by name!
We had a great experience with Christina. She was very knowledgeable both in the products and technology use. She was friendly and very personable. I also appreciate the personal access for follow up questions. I'm a 4 time repeat customer with JM Lexus because of people like Christina!
Best buying experience in 15 years.. fair and balanced... couldn't be more pleased. Talked with more than 5 employees and all seemed happy and upbeat and really to be enjoying their jobs. Nice turn around from past purchases.
Everything was very good except that they no longer wash your car. Instead they hand you a coupon for a car wash several miles away on Sample Road. When I went to the car wash there was a long line there so I skipped it. That s not up to the usual JM standards.
JM was great and they even beat the deal I was getting! The service, simply amazing!
Great experience at JM Lexus! Everything easy and fast.. a December to Remember with a new Lexus!
My experience at JM lexus was wonderful. I was well taken care of and got a great deal. Anthony who was my salesman was very helpful and knowledgeable which helped me make decision that much easier. The finance manager Alex was great also, giving his honest opinion on what he would do in my situation. Overall great, I love my lexus
I LOVE JM Lexus!!! in margate i had the best experience ever i had getting a car. i told them what i wanted and they had it in stock and they did all they could to get me to my goal. Timmy Spelling was the best Super nice and friendly and Took care for me and made sure i was 100% satisfied, and i was and there dealership beautiful, clean and great service.
I had an excellent experience buying my new car at JM Lexus. I love the new Lexus Plus program where all the pricing is transparent (no annoying haggling) and no hand offs to different people as you go through the process...one person for the whole thing. My husband has been a JM Lexus customer for 16 years and I m one now too...I definitely recommend!
This is was my first service experience with JM Lexus. I was greeted and checked in as soon as I drove up, and received a quick and most importantly quality of service. I can tell you honestly that I left the dealership as a happy customer with an AWESOME experience!
My experience was phenomenal!!! Michael was patient and extremely knowledgeable on all aspect of the sales process. He was patient and thorough. He stayed late and made himself available based on my schedule. The entire process was a pleasure and I strongly recommend JM Lexus for your next car buying needs.
Once again JM did a great job from start to finish.MalMalkin did all he could to make the experience easy and satisfying.I am a repeat customer
at JM.They are tops. Bill McNamee
Mr. Donald Norton gave my husband and I an outstanding experience at JM Lexus. What a patient, kind and highly effective individual. As experienced Lexus owners, it is service like what he provided that will keep us coming back. Donald is Knowledgeable, and dedicated, and that is what keeps his customers happy. Thank you Donald and the JM Lexus team we were fortunate to do business with you. This year has proven itself to be a challenging one, you made the process seamless. Thank you for accommodating our family... JM Lexus, we are here to stay!!!
The easiest most relaxed car buying experience I have ever had, (and I ve had too many to count)! And I got an amazing deal!! Love my new NX! Thank-you Steve McNeeley!
I m very happy I chose JM Lexus for the second time to purchase my new vehicle.
Gregg, the sales manager was very patient with the number of questions asked. He did not
hesitate to answer my question but also to be sure I understood. I am confident I made a well informed decision regarding my purchase. I love my new Lexus.
Great service. Always work with casey , he was super busy. I did a walk in , Ken took care of me. Great service
I took my 2016 Lexus into the JM Lexus Collision center on Monday, June 25. I was quoted just $1,500 to repair damage over the passenger front wheel well. The damage to my vehicle did not look that significant as it was the slightly larger size of my hand, my vehicle was drivable, all sensors working and headlights were in working condition and visibly undamaged. I was asked numerous times if I was going through my insurance and I explained each time I was paying out of pocket. I was told my car would be ready on Friday, June 29. With that said, I rented a car while I was there for $50.00 per day for the week.
On Tuesday, June 26 at 7:27Am, I received a text message stating the parts had been ordered and the vehicle is in the body work process.
On Thursday, June 28, at 7:29AM, I received another text message stating again the vehicle is in the body work process. Around 3:30PM, I received a call from the Collision department. I was informed, that not only will my vehicle NOT be ready to be picked up on Friday, June 29 but the new cost is over $4,600.00 plus the additional cost of the car rental!
I was reminded by the JM Collision representative that I signed a paper stating that I understood there may be unseen damage when they took the wheel well section off. While a reasonable person might expect $100 to $200 up or down, what reasonable person would walk away with a $1,500 quote expecting a total 3 times it s cost? What reasonable reputable company would even try to justify that as being okay, without a courtesy call PRIOR to beginning that work.
Again, I reflect back to my earlier statement, my car was in working order when I dropped it off. For me, I was on the fence for a $1,500 aesthetic repair. My 2013 ES 350 had extensive damage to the front end, sensors, grill, lights fenders etc the front end of my car replaced the cost of that was just a few hundred dollars more. That work was completed by the collision department at Lexus of Pembroke Pines.
The collision representative went on to tell me that my headlight bracket was broken and that alone was $1,800.00. This part well exceeded the original quote for the entire repair. When I told him, the new cost was too much and I would pick my vehicle up he informed me that this was not possible. My car is now in pieces and is not drivable because they are now unable to put it back together. I m also in my head trying to reconcile 1800 + 1500 = $4,600??
I called back to discuss with a manager. After hearing the situation, he told me he would look into it and get back to me. About an hour later, he called and explained there was miscommunication on their end. They thought I was using insurance. I stated multiple times that I would be paying out of pocket when I took my car in. And, WHY, would that matter? Was the cost inflated to force me to file a claim with my insurance?
I have been a loyal customer to JM Lexus for many years, 2 vehicles purchased and 4 under your service. When it came time to having the damage repaired, I didn t think twice about taking my car to JM nor did I consider seeking an additional quote from another Lexus dealership. I had complete trust in JM and their representatives. I depended on their expertise and knowledge to give me an honest, fair and upfront quote.
Never in all my years of dealing with services companies and getting quotes/estimates for work have I been subject to a total that was more than three times the price that I left prepared to pay. I ask you, has that ever happened to you? Would you feel like that was appropriate? Would you feel as though it was your responsibility given NO option to reconsider (earlier point, from quote to $4600 and being told there was nothing else that can be done, it can t be put back together, pay to pick it up)?
Honestly, the worst service experience I ve had in dealing with a service company. I at least expect Comcast to be bad, but even they haven t taken 3 times the promised length to deliver service or charged me 3 times the rate on a service I agreed to.
First time getting my 2017 RX service. Wow professional service.
Fantastic! Easy! Hassle free, up front pricing with professional staff. They surpassed my expectations! I highly recommend JM Lexus and representative Sandley to all.
i thought I was a difficult customer because I like to explore all my options. Mel Malka did not let me feel that way. Mel stayed with me through my entire purchase, even when I asked to test drive a different car after all the paperwork was done. Thanks to Mel for being patient and efficient with all my requests.
I had a tire that was very low. I was very very happy with the tire repair and they also found my rear brake pads needed replacing.
They brought the car back to my house whennit was done
AND THEY CLEANED THE CAR BEAUTIFULLY
Donald was amazing! He was very helpful when it came down to finding the car right for me. I ll definitely be sending anyone looking to buy a car over to him. Thanks again Donald!
No pressure professional experience Reggie was great. Knowledgeable and efficient wonderful experience
Jory greeted my husband and I shortly after we arrived. He was very attentive to our needs. He seemed very knowledgeable and answered all of our questions patiently. Jory is detailed oriented, which is why we decided to lease our vehicle. We felt comfortable and assured that the RX350L was the perfect car for us after his thorough explanations of all features and options. It was a pleasure working with you Jory and we hope to recommend others to you. Thanks for the wonderful experience.
I have now had the worst customer service experience in the automotive industry in my life, and I have owned a lot of cars. Appalling treatment that was so condescending and belittling. I have lost trust in this dealership and would love to wash my hand of this relationship.
Just a awesome experience ! Enjoy being a part of jm lexus the team thank u
Everything was weii done except i wouId have liked instructions on how to operate the radio and the navigation system. Mr Nahor was professional
Worked with Brad Patrick.
Brad was very helpful and great to work with. Even when we were filling out the final paperwork on a vehicle and we received a call from my wife who wanted a different one. He took it with grace and made the experience one that when it come time to purchase another car, which doesn't happen very often when you buy a Lexus, I will be contacting Brad
Going to Jm Lexus is The best car buying experience I've ever had. My salesman Daniel Horvath was very helpful and courteous and was very knowledgeable about the ins and outs about the vehicle I purchased. Jm Lexus is unlike any other dealership I've gone to. From the lobby to the complementary bistro everything is A1. The finance staff was very friendly and I never felt like I was pressured at all during the whole visit. Brandon Douglas in finance was very polite and professional and took his time to be as thorough as possible with my application. All in all I was in and out and it's the best dealership I've ever worked with. I love my 2016 Nx 200t fsport!!
I ve been a customer with JM Lexus for 10 years now. I only use Carlos Nunez in service he s the best. Treats you like family, knows what he s doing and makes sure everything is perfect. I have purchased all of my Lexus vehicles from here. Pricing is somewhat competitive you may pay a little more but the product and service are far superior to any other dealership I have been to. It s clear they are investing in the customer experience. Any issue I have had has been quickly resolved with a good outcome. I will always recommend Carlos and JM lexus
jmlexus.com
