Sushi Steve

Review of JM Lexus

Car repair was speedy and the customer service was...

Car repair was speedy and the customer service was good. In the repair lounge, you needed a meal-ticket to get one soda, coffee, or meal by the barista. Unlike most luxury dealerships they did not offer any fresh food or desserts, only pre-packed food with amazing options like chips, cookies, and pretzels. I felt like a 2 year old handing off my single ticket to get a non-refillable sprite while I wait for my car. I understand they don t want people abusing the system, but I couldn t help but feel like I was in an adult day-care. Bake the free food into the repair price, it s embarrassing for both the customers and the barista to micro-manage accommodations.