Prices are nothing special; range is good considering the local alternatives; staff have little product knowledge, but will say anything for a sale (benefit of the doubt; they don't know they're giving very wrong advice!)
Bought an LG smart tv a month ago and all went well. The tv was delivered and set up for free. I have also bought a MacBook Pro and the sales person was knowledgeable and helpful. Only downside is; don't try to phone the electrical dept as you will not get an answer. the phone just keeps on ringing. I have phoned on many occasions and never got a reply.there is no answerphone to leave a message for them to phone you back. this is very poor service. having said that the staff are friendly and helpful if you go in person. Prices are a bit high though.
Love this place it's like electrical porn, and very good prices, camera's abound
I hope I am wrong, but I suspect that The Powerhouse attempted to scam me today. I took my laptop in as it was only charging intermittently. I hoped that it was just a faulty charger, rather than a potentially more expensive issue with the laptop itself.
Possibly it was a genuine error, but the fact that Powerhouse staff member disappeared with my laptop only to reappear effectively saying that my laptop was faulty when there was nothing wrong with it, does seem very suspicious.
Honest,helpful and ongoing service and technical tips if needed.Thank you.I will always choose using a shop over a website..p.s...excellent price as well..thank you..
Friendly and helpful staff- good deals in store on hire purchase.
Great store with very professional and helpful staff. Please can you guys get more android phones. I find myself looking to buy online and would rather buy local if possible. Oneplus, Oppo, xiaomi, Vivo, redmagic to mention a few, you guys just seem to have iPhone, haiwei and Samsung like everywhere in Jersey.
Good selection of Electrical goods on offer. Friendly sales staff on hand to help
it is expensive and quality is not just waiting for the price ....
I made a mistake ordering a new microwave online, thought I had ticked the box for delivery ! I emailed to see if I could have it delivered. All sorted out in an hour! Excellent friendly service.
Good selection of electrical items staff are very polite and helpful
Powerhouse Jersey have provided an amazing customer service experience for us during covid 19. The delivery is quick and a special mention to Paul Pachnicki who has been so helpful but also proactive which is rare and appreciated. Well done Powerhouse Jersey and Paul!
very good sevice
.staff realy good.
Always friendly efficient service. Fine new show room.
The store is always fun to be in. They have some great products.
Great choice of products, from TVs, gadgets, cameras, hoovers, electric bikes, washing machines, kitchen stuff, etc etc, friendly knowledgeable staff, always a pleasure to shop there.
Very pleasant and helpful ladies called Christine and Lynn on electrical and kitchen wares , it's refreshing to be served by knowledgeable staff who give the extra help and advice on different products . On the television section an exceptional young man , Nuno greeted me with a smile and a pleasant helpful manner which is refreshing for a younger staff member I am certain he will be an asset to the present sales team including Jamie who I found was knowledgeable on the technology of an item that I asked about, also a new trainee in the TV department Andre who was very helpful and eager to assist in an enquiry , another new trainee John with a great smile you cannot miss him he is about 6ft tall a good looker ! Ask him about the electric bikes and the electric scooters ( which only cost around 20p a battery charge and will run about 24 kilometres , it's so nice to have service from pleasant people. You must pop in for a browse and there is a cafe almost at the end in case you get hunger pains !
Amazing service from Paul and the team at the powerhouse, going above and beyond! They even delivered it out of hours for me!
Excellent service, the lady that served me was lovely, and helpful, l was walking out with a big smile on my face, under my mask, l will definitely go back,
Go to look around, but often have a light snack at the cafe
Cheryl very helpful when I wanted to get a new hoover. I have been there before but staff not always as knowledgeable as Cheryl.
excellent service fast delivery and help online from Paul Pachnicki who was on the ball and insured ii got the laptop FAST thanks powerhouse staff !
Great services,good advice from the stuff,the price ,just little spices
The battery in my Touchmate laptop had swollen up and distorted the keyboard. Powerhouse said they could do nothing and advised me to take it to the recycling centre immediately. Fearing it might explode, I drove to La Collette which was closed. Later I came across Tech Supplies in Sand Street, St. Helier, who agreed to look at it. They unscrewed the back, removed the faulty battery and handed the laptop back to me usable. At Powerhouse I did not get past the IT customer service desk. I was also asked for the laptop receipt, which I did not have as I bought the laptop almost two years ago.
Odd selection of stuff and high prices. Still, it's the best we've got.
Absolutely flabbergasted by the state of the cafe! Never again will I go there for a coffee and a slice of cake! Overpriced, understaffed! It s a mad house!
Similar to PC World/Curry's in my country. Large range of electrical products on display and the demos of various smart products including Nest were very useful.
Went for a breakfast waited for over an hour after being served if we hadn't of already paid would have left and gone elsewhere
Advised of a 2 week delivery period AFTER placing order. Unfortunate.
Lots of different kitchen appliances, no one in the shop and had to go find someone to help at the front,
Hardly been but now not many shops for TVs in town where they were
Every thing electrical and they do haggle a little.
Loads of lovely products. Needs more staff to help you choose as never anyone about.
Whats the point in them having a telephone number, if they never answer nor get back to you regarding anything after having sold you a fault product.
The lack of a cooling pad for a laptop is a huge minus this is the store, then there is a lot to choose when it comes to electronics.
Ordered a fridge freezer online from the Powerhouse and was a bit disappointed when I received an email to tell me that there had been an error with the website and they no longer had the product in stock. The person I dealt with (Paul) was incredibly prompt at responding, courteous and professional. He offered me a discount on an alternative model of my choosing and pushed the delivery date forward for me upon request. Technical issues happen to every business and is no fault of the staff, and honestly the Powerhouse couldn't have handled it better. Very impressed with the service and a big thank you to Paul.
Not a bad store but the prices are higher than the competition
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