Jacksonville Speech & Hearing Center Review

They practiced good social distancing, they had great customer's service, and the doctor gave great service.

I'm just not happy with the recent service they have/have not offered my special needs daughterr. Got a new pair of hearing aids for her in February, cost 6000.00. After four attempts they finally sent them back as defective. She has loaner hearing aides for two months now. They called last week said to come pick hers up. After several calls to make an appointment, leaving message after message, I finally get someone to answer the phone. She had me on hold for twenty minutes, then tells me they do not have any hearing aids for her. But you called me and said they were in. Girl says she will figure out what's going on and call me back. That was 7 days ago, still have not heard from them. SMH

Wonderful people and highly skilled speech therapists. My daughter and son have been going there for over 2 years. Their speech journey has been remarkable.

I take my grandson their for speech and they have helped him so much ,

Very looooong wait time!! However the specialists are patient and informative.

This places is where people go to get their hearing checked. For hearing aids

Very disappointed. I checked with our insurance and this facility is in our network, so decided to schedule an appointment for my child to have a speech evaluation. Spoke to staff and provided insurance info, scheduled for 8am on 12/10/18. Received a confirmation call on 12/7/18 to be at the facility at 8am and earlier to complete paperwork and bring audiologist report. My wife and I took the day off of work, took our child out of school, and showed up at 7:40am to an empty receptionist desk. We eventually spoke to 3 different people. They check the schedule and state we are scheduled for 9:30am, not 8am. The speech therapist was argumentative in that the person scheduled us knew she was busy and had regular clients, so there was nothing she could do but for us to wait. The front office manager, who never introduced herself or told us what her exact title was, stated there was another speech therapist supposed to be there but we were notified of the change in time, but this was not true. We have a voicemail proving this. She said we could wait (with a 2.5 year old, no thank you) or come back in the afternoon which is another hardship and our child tests better in the morning. She was never considerate and seemed miffed that we were making a big deal of their lack of understanding of what the term "appointment" really means to the rest of society. We canceled and will not return. I plan to also contact our insurance company and make a complaint. No need for this agency to be providing services to their customers if this is the response from the staff.

Would not recommend this place. They are out just for peoples money

100% satisfied with Dr. Mattson, hearing test, recommendations and the hearing aids. Every aspect exceeded expectations. The hearing aids have been a game changer. Only regret is that their help should have been sought earlier.

Equipment was outdated and in need of maintenance. But it is where the VA spent the least money to treat me.

This wonderful place have been taking care of my daughter Ashley, since she was 6 months old, now 36!
She was fitted today for beautiful new powerful hearing aids....Dr. Mattson did an Awesome job!!

great experience....every test was described in detail as we went along.great communication even if the test results were not what I was looking for.

Took my 90 year old mother here for hearing aids. Dr. Cleveland was wonderful with her, very patient and kind. Mom loves the new hearing aids.

Miss dottie and raymond are amazing my daughter loves it there

Very nice staff and very friendly was clean and bright

Overpriced hearing devices. Another company fleecing the insurance. 1500 dollar hearing aids for 5 grand... and the things don t even help.

Its a nice place to go to when you need to get your hearing tested and if you are having trouble with your speech too

This place is very unprofessional I showed up for an hour early thinking that my baby's appointment was here for one I'm in this waiting room sitting down the staff e walked past me no one even asked me who am I waiting for what time is my appointment nothing a young lady just showed up and somebody greeted her at the door to tell her to come in and there's nobody in the room but me and my baby I'm very disappointed because staff is in here sitting not one staff member even ask me a ? if my appointment is at 2 somebody could have still come and greeted and ask a I know your appointment is for 2 we can still see you because no one is here

Receptionist is kind and yet vivacious....patience is his virtue

Professional staff answered all of my questions and concerns

Check-in was efficient and fast. Exam was painless and educational. The Dr. she was great!

This place is extremely unprofessional. First of all the man at the front desk is incredibly sassy and rude and was loudly arguing with patients on the phone in front of everyone in the waiting room and then commenting on it after hanging up. I took my 18 month old son here on a recommendation from our pediatrician that we see a speech therapist and when the man at the front desk heard my son say hi to someone in the waiting room he commented to everyone and said you re already light years ahead of your peers why are you here? That was none of his business to state out loud especially without knowing anything about our situation or what we were there for. Eventually we got called back to do the hearing test and no one introduced themselves at all. I didn t realize I was even talking to the doctor until someone else came in and called her by name. After the hearing test no one explained the results at all. I then met with the therapist who was nicer but still no introduction and no explanation on what we should expect since it was our first time there. She just sat and watched him play and interact which is fine if that s how they do things, but a heads up would have been nice so I wasn t sitting there waiting for the appointment to start thinking she wasn t doing her job.

My grandson goes to see his speech therapist every Friday morning an she is great with him. He is talking more now than ever...

They friendly and helpful and the wait is not that long but with this heat it would be nice to put out a benches or chairs in the shades for people to keep cool while they wait if they don't have ac in their cars but I do like the place a lot .

Front desk personnel are incredibly rude. The doctor working in pediatrics seemed to have very little experience in interacting with small children. Only one out of four tests were completed for this reason. She stated that this may take several repeat trips think I'll opt to go elsewhere.

I had a great experience here. The Doctor was well versed and attentive to my malady.

I had an appointment and they were kind, helpful, and professional.

They have great costumer service, and run the to your schedule appt.

Not good for kids. Lady rushed us in and pushed 2 buttons then said my son's hearing is great ... Not sufficient test for kids.

Dr. Fenja Mattson is wonderful. She asked questions and listened. I did not feel rushed. She took time to explain to me what is going on and how she could help. My only regret is not seeing her sooner.